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Troubleshooting: Problems and Solutions

100

3ware Escalade ATA RAID Controller User Guide

Figure 49. Firmware Upgrade Requirement Warning

Figure 50. System Reboot Request

AEN Messages

The AEN messages issued by the ATA RAID controller when an error is
detected are summarized in the table below. Descriptions of each are provided
at the end of the table.

Table 1: AEN Error Messages

Message

Value

AEN_SOFT_RESET 001h

AEN_DEGRADED_UNIT

002h

AEN_CONTROLLER_ERROR

003h

AEN_REBUILD_FAIL

004h

AEN_REBUILD_DONE 005h

AEN_INCOMP_UNIT

006h

AEN_INIT_DONE 007h

AEN_UNCLEAN_SHUTDOWN

008h

AEN_APORT_TIMEOUT

009h

AEN_DRIVE_ERROR

00Ah

AEN_REBUILD_STARTED

00Bh

AEN_INIT_STARTED

00Ch

AEN_SMART_FAIL

00Fh

AEN_REPLACE_DRIVE_TOO_SMALL

02Eh

Содержание 3W-7410 - Escalade 7410 RAID Controller

Страница 1: ...Escalade ATA RAID Controller Supports the 7000 and 8000 Series and Release 7 7 x of the 3ware Software PN 900 0041 00 December 2003 User Guide ...

Страница 2: ...ent of 3ware Inc 455 West Maude Ave Sunnyvale CA 94085 Trademarks 3ware Escalade and 3DM are all registered trademarks of 3ware Inc The 3ware logo StorSwitch TwinStor and R5 Fusion are all trademarks of 3ware Inc All other trademarks herein are property of their respective owners Disclaimer 3ware Inc assumes no responsibility for errors or omissions in this docu ment nor does 3ware Inc make any co...

Страница 3: ...ze performance fault tolerance high capacity and storage efficiency 10 R5 FusionTM Technology significantly improves RAID 5 write performance 11 Configure and manage your disk arrays 11 Background media scan and dynamic sector repair enhance data integrity 12 Quick Installation Guide 14 3ware Hardware Installation 17 To remove an existing Escalade ATA RAID Controller 17 Installing a Parallel ATA R...

Страница 4: ...ray initialization 48 Install the 3DM disk management utility 49 Installing the ATA RAID controller on systems that boot from a different device 49 Create disk arrays 49 Install the 3ware driver 49 Reboot the machine 50 RAID array initialization 50 Install the 3DM disk management utility 51 Replacing an existing ATA RAID controller with a new version of the controller 52 Updating the 3ware driver ...

Страница 5: ...pare 93 Rebuilding a redundant array with a hot swap drive 93 Scheduling background tasks 94 Troubleshooting Problems and Solutions 97 Hardware installation 97 Software installation 98 Screen display messages 99 AEN Messages 100 Appendix A Compliance and Conformity Statements 109 Federal Communications Commission Radio Frequency Interference Statement 109 Microsoft Windows Hardware Quality Lab WHQ...

Страница 6: ...iv 3ware Escalade ATA RAID Controller User Guide ...

Страница 7: ... Display 38 Figure 18 Degraded RAID 1 Array Drive When Not in Use 39 Figure 19 Degraded RAID 10 Array Drive When Not in Use 39 Figure 20 Degraded RAID 5 Array Drive When Not in Use 40 Figure 21 Continue on Source Error Example 41 Figure 22 Select Available Drive to Replace Faulted Drive RAID 1 Example 42 Figure 23 Rebuild Array Status Display RAID 1 Example 42 Figure 24 Found New Hardware Wizard 4...

Страница 8: ...lay 91 Figure 43 3DM Configure Display 92 Figure 44 3DM Help Display 95 Figure 45 Installation or Removal Dialog Box 99 Figure 46 A Warning for All Software Removal Requests 99 Figure 47 Confirmation of Successful Software Removal 99 Figure 48 Administrator Privileges Required Warning 99 Figure 49 Firmware Upgrade Requirement Warning 100 Figure 50 System Reboot Request 100 ...

Страница 9: ...TA Family The Escalade 7000 Parallel ATA family includes 7000 2 7500 4 7500 4LP 7500 8 7500 12 7006 2 7506 4LP 7506 8 and 7506 12 The information in this manual also supports the following legacy products 7410 7810 7450 now 7500 4 7850 now 7500 8 and 7210 True Hardware RAID Low CPU Utilization RAID Support RAID 0 1 5 10 and JBOD 700x 2 does not support RAID 5 or RAID 10 Drive Support Parallel Ultr...

Страница 10: ...P 8500 4 8500 8 8500 12 8506 4LP 8506 8 8506 12 8506 8MI and 8506 12MI True Hardware RAID Low CPU utilization RAID Support RAID 0 1 5 10 and JBOD 8006 2LP does not support RAID 5 or RAID 10 Drive Support Serial ATA 150 SATA I drives Parallel UltraDMA 133 and UltraDMA 100 drives are also supported when using a parallel to serial converter Bus Types 8006 2LP is 64 bit 66MHz PCI 2 2 compliant 8500 4 ...

Страница 11: ...n disk drives and disk mounting brackets are not included Escalade 7000 series Parallel ATA RAID Controller Escalade Parallel ATA RAID Controller in an ESD protective bag ATA interface cables one per port 3ware installation media with the following 3DM Drivers and Escalade User Guide pdf format 3ware Release Notes 3ware Installation Guide Escalade 8000 series Serial ATA RAID Controller Escalade Se...

Страница 12: ...for best performance For the Escalade 7506 and 8506 install the card in a 66MHz PCI slot For the 750x 12 a full length PCI slot is required PCI X slots can also be used Drives must meet UltraATA 133 or UltraATA 100 standards but may be of any capacity or physical form factor Length of unshielded interface cables may not exceed 36 91 4 cm for parallel ATA controllers and 1M 39 for serial ATA contro...

Страница 13: ... edges or by the black rail and metal bracket at its two ends Don t touch any pin contact lead or component on the ATA RAID Controller Mechanical Concerns Be careful when installing the Escalade ATA RAID Controller into your sys tem Excessive force can damage the board the cables your drives or your system Be sure the board is aligned with its slot on the motherboard before installing Do not flex ...

Страница 14: ...Before You Begin 6 3ware Escalade ATA RAID Controller User Guide ...

Страница 15: ...emented Advanced Data Protection ADP features that further protect data from loss In ADP Level 1 all drive commands are checked to ensure that no command corruption has taken place over the entire data path guaranteeing that the command and data reach the drive correctly 3ware s 3DM a web based storage management utility sends notification of drive failures via email and audible alerts providing t...

Страница 16: ... of software and firmware management tools the Escalade 8000 series of RAID controllers provide a powerful affordable alternative to SCSI RAID increases performance and adds redundancy Escalade ATA RAID Controllers use a Redundant Array of Inexpensive Disks RAID to increase your storage system s performance and provide fault tolerance The ATA RAID Controllers offer RAID 0 variable striped arrays f...

Страница 17: ...little to improve performance The adaptive algorithms found in 3ware s TwinStor technology boost performance by distinguishing between random and sequential read requests For the sequential requests generated when accessing large files both drives are used with the heads simultaneously reading alternating sections of the file For the smaller random transactions the data is read from a single optim...

Страница 18: ...the parity of RAID 4 Using a simple parity exclusive OR function RAID 5 can tolerate the loss of one drive Parity information is distributed across all drives rather than being concentrated on a single disk see Figure 4 This avoids throughput loss due to contention for the parity drive You can use hot spares to rebuild a failed drive on the fly RAID 5 capacity size of smallest drive number of driv...

Страница 19: ...tion Utility you can also specify hot spares from available drives to be dynamically substituted for a failed drive in a mirrored array Refer to the 3ware Disk Array Configuration Utility chapter S M A R T Monitoring Self Monitoring Analysis and Reporting Technology adds monitoring and troubleshooting functionality by automatically checking a disk drive s health and reporting potential problems It...

Страница 20: ...o take advantage of it The Escalade supports the ATA 6 implementation of staggered spinup 3DM Disk Management Utility runs in the background on the Escalade ATA RAID Controller s host and allows you to monitor the controller and maintain the ATA RAID arrays and drives locally or remotely via a standard web browser To remotely access 3DM you are not required to install any software on your system b...

Страница 21: ...s normal read commands to the drive in a sequential manner When the controller is idle with no host commands the rate of the media scan is as fast as the drive can transfer data When an error from the drive is encountered the controller typically will retry the command If there are cable CRC errors there may be multiple retries including downgrade of the UDMA mode If the error persists and is repa...

Страница 22: ...Quick Installation Guide 14 3ware Escalade ATA RAID Controller User Guide Quick Installation Guide ...

Страница 23: ...stallations include Installing the ATA RAID Controller while installing the operating system Installing the ATA RAID Controller on systems that boot from a different device Replacing an existing ATA RAID Controller with a new version of the controller Operating systems supporting the Escalade ATA RAID Controller include Windows 2000 SP3 or newer XP SP1 or newer or 2003 Red Hat and SuSE Linux FreeB...

Страница 24: ...Quick Installation Guide 16 3ware Escalade ATA RAID Controller User Guide ...

Страница 25: ...nufacturer s instructions 4 Disconnect the disks from the existing Escalade ATA RAID Controller installed in your system Tip If your boot disk is connected to the ATA RAID Control ler and you intend to retain it as your boot device note or mark which physical disk is connected to port 0 on the controller This disk should be reconnected to port 0 on the new ATA RAID Controller Preserving the port o...

Страница 26: ...ntinue to page 21 Installing a Serial ATA RAID Controller Figure 5 8 Port Escalade 750x 8 ATA RAID Controller Layout Note The LED drive status connector if used will flash for any I O activity on any port Connect the interface cables to the Escalade ATA RAID Controller 1 Connect the interface cables supplied with the product to the ATA RAID Controller See Figure 5 Serial Number on plate 0 2 4 6 JP...

Страница 27: ...is running shut it down Turn off power to the computer and disconnect the power cord from the outlet 2 Open the computer case according to the manufacturer s instructions 3 Find the PCI or PCI X slot you want to use for the ATA RAID Controller Hint Cable routing may be easier if you install the ATA RAID Controller next to an open slot 4 Remove the metal filler bracket for the slot Save this screw ...

Страница 28: ...of UltraATA 133 and UltraATA 100 using quality cables is important 2 Before connecting your drives check your drives jumper setting The range of settings provided vary by manufacturer as do the method for adjusting them Refer to information provided with your drives for the method required to set them To operate properly the Escalade Parallel ATA RAID Controller requires that drives be set as Sing...

Страница 29: ...tructions in that section Connect the interface cables to the Escalade Serial ATA RAID Controller 1 Connect the interface cables supplied with the product to the Serial ATA RAID Controller See Figure 6 2 One edge of each interface cable connector is keyed to ensure proper ori entation and installation Carefully mate the connectors without bending any pins 3 Install the other connectors in the same...

Страница 30: ... PCI bus In our laboratories we have noticed that the slots closest to the Accelerated Graphics Port AGP or in the 64 bit PCI slot typically give the best perfor mance Our card should fit in both 32 bit and 64 bit PCI slots with 5V as well as with 3 3V 8 Line up the ATA RAID Controller so that all pins make proper contact with the PCI slot pins when pushed into place The Escalade ATA RAID Controll...

Страница 31: ...equired to set them To operate properly the Escalade ATA RAID Con troller requires that drives be set as Single if available on your drive or Master 2 Connect a Power Converter Adapter to each converter 3 When you have completed step 2 for each converter install a Converter onto the back of each parallel ATA drive Make sure that each converter is properly aligned and securely pushed in The convert...

Страница 32: ...closure you have For use with a backplane that has the InfiniBand 4x connectors SFF 8470 use the InfiniBand 4x cable which has multi lane connectors on each end as shown in Figure 8 For use with a backplane that has individual SATA connectors use the breakout cable which has a multi lane connector on one end and four individual SATA connectors on the other end Figure 8 Multi lane Cable InfiniBand ...

Страница 33: ...r card should fit in both 32 bit and 64 bit PCI slots with 5V as well as with 3 3V Line up the Controller so that all pins make proper contact with the PCI slot pins when pushed into place The Escalade Con troller is keyed to ensure proper installation into a full sized PCI slot 5 Ensure that the contacts will mate with the grooves in the slot Press down gently on the edge of the ATA RAID Controll...

Страница 34: ...e or the individual drives Check your installation and close the case 1 After all of the drives are connected to the ATA RAID Controller and it is installed in its slot verify that the cables do not interfere with the opera tion of any other components in the case or block the flow of cooling air 2 Close the case and reconnect the power cables Check motherboard boot sequence Using your computer s ...

Страница 35: ... and designated as a spare This designated drive is applied automatically when a drive degrades and the array is rebuilt Hot Swap is the term applied to the process of swapping out a drive without having to shut down the system This is use ful when you need to swap out a defective drive manually or automatically with a pre assigned spare There are three methods for adding a drive as a spare You ma...

Страница 36: ...available drive as a spare from the 3DM Configure page you select a drive that is not a JBOD drive or part of an existing array To designate a drive as a Hot Spare from this page you must use one of the two following methods Replacing a Defective Drive with a Spare Replace the drive at the operating system level while the system is powered This should only be done with an approved and recognized h...

Страница 37: ...cted drives will be displayed and you will be asked to confirm your configuration The booting process will resume To exit the 3ware Disk Array Configuration Utility without saving your changes press Esc Determining your configuration Caution Configuring a disk array or hot spare writes format type data onto its member disks and overwrites all the files on those disks Be sure to back up data that r...

Страница 38: ...igate Enter to select the disks or buttons and F1 for context sensitive help Toggle Hot Spare verbiage is black when the cursor is over a drive that can be specified as a hot spare and gray when hot spare cannot be specified If you ve made mistakes and want to start over pressing F6 will return your starting values Pressing Escape will exit the configuration utility as well as abandon your changes...

Страница 39: ...tes the drive is selected You may include from two to twelve drives in the array by selecting drives from the Available Drives sec tion To include drives that are part of an existing disk array you must first delete the array Note Accelerate keys Anywhere in the BIOS configuration screen if a user hits the corresponding accelerate keys it immedi ately highlights the appropriate button Alt C for Cr...

Страница 40: ...y capacity is defined as follows RAID 0 the number of drives X the capacity of the smallest drive RAID 1 the capacity of the smallest drive RAID 5 the number of drives 1 X capacity of the smallest drive RAID10 the number of drives 2 X capacity of smallest drive Navigate to the Create Array button after selecting all the drives for the array Press Enter to bring up the Create Disk Array display see...

Страница 41: ...ackup copy of an existing drive Creating a RAID 1 erases all data on both disks Create Disk Array Help Alt F1 Change Value Enter Previous Next Note Creating an array will overwrite existing data on its drives Create a disk array from these drives Port 0 QUANTUM FIREBALLP LM30 30 0GB Port 1 QUANTUM FIREBALLP LM30 30 0GB Select RAID Configuration Array s Write Cache State Stripe RAID 0 enable Cancel...

Страница 42: ...plica tions that have many sequential reads and writes A larger stripe size will give better performance with applications that have a lot of random reads and writes In general the smaller the stripe size the better the sequential I O and the worse the random I O The larger the stripe size the worse the sequential I O and the better the random I O Select write cache properties The Escalade ATA RAI...

Страница 43: ...fore the array is functional The screen shown in Figure 15 appears after selecting OK to confirm array creation If desired the write zeros operation can be aborted by rebooting the system Once booted to the operating system the array goes into initialization mode after a delay of up to ten minutes The advantage of doing this is that the RAID 5 can be used immediately although it will not be fault ...

Страница 44: ...ID 5 or RAID 10 drives Changing an existing configuration 1 Back up any disk arrays that contain data that you want to retain before the configuration change 2 Create new disk arrays following the instructions in the Determining your configuration Creating a disk array and Deleting a disk array sections You may need to delete existing arrays to free up disks first 3 Boot partition and format any n...

Страница 45: ...ate can be changed Refer to Select write cache properties paragraph in the Creating a disk array section Verify Array can be specified as no or yes The default is no Yes launches a foreground process that checks the data integrity of a fault tolerant array If the verify array process determines that the mirrored drives are not identical or the parity is not correct initialization of the array is l...

Страница 46: ...r write requests the array is marked as DEGRADED and the drive is marked as Not In Use or is not displayed if no longer available see Figure 18 and Figure 19 You can still read and write data from a degraded disk array but the array will not be fault tolerant until it is rebuilt using the Rebuild feature described in the 3ware Disk Array Configuration Utility or 3DM Disk Management Utility chapter...

Страница 47: ...F1 F6 Enter F8 Esc Help 3ware Disk Array Configuration Create Array Delete Array Maintain Array Rebuild Array Available Drives Port 2 QUANTUM FIREBALLP LM30 30 0GB Port 3 QUANTUM FIREBALLP LM30 30 0GB Disk Arrays Array Unit 0 2 drive Mirror 30 0GB DEGRADED Port 0 QUANTUM FIREBALLP LM30 30 0GB Not in Use Port 1 QUANTUM FIREBALLP LM30 30 0GB 3ware Disk Array Configuration Create Array Restore Initia...

Страница 48: ...using the Rebuild feature Refer to the 3ware Disk Array Configuration Utility or 3DM Disk Management Utility chapters for more information Rebuilding a mirrored or RAID 5 array with no hot spare 1 Reboot the system and enter the Disk Array Configuration Utility 2 If your mirrored or RAID 5 array has a Not in Use member drive the drive may still be usable Try rebuilding with the Not in Use drive in...

Страница 49: ...uild completes 4 Confirm that you selected the correct array by hitting OK in the Rebuild confirmation display 5 Select F8 to exit the Disk Array Configuration Utility The array will begin rebuilding after completion of the operating system load 6 If the rebuild fails and you have no Available Drives you must power down the system and replace the failed or Not In Use drive Power on the system and ...

Страница 50: ...store Initial Values Previous Next Toggle Hot Spare Cancel Select Deselect Done Alt F1 F6 Enter F8 Esc Help 3ware Disk Array Configuration Create Array Delete Array Maintain Array Rebuild Array Available Drives Port 2 QUANTUM FIREBALLP LM30 30 0GB Port 3 QUANTUM FIREBALLP LM30 30 0GB Disk Arrays Array Unit 1 2 drive Mirror 30 0GB DEGRADED Port 1 QUANTUM FIREBALLP LM30 30 0GB Restore Initial Values...

Страница 51: ...lure the flag will indicate that there was not a clean shutdown This means that the data on the drives may not be correct For a RAID 5 configuration if the process encounters the flag setting that indicates a power failure the firmware automatically starts the background initialization process to calculate and write the parity information Cancelling and restarting a rebuild with a new drive Curren...

Страница 52: ...urce errors option 6 Select Rebuild 7 Press F8 to start a rebuild with this drive Rebuild starts about 10 minutes after the driver loads in the operating system Note If the rebuild is not started in the 3ware BIOS the new drive cannot be used to rebuild the degraded array unless it is made into a hot spare Booting with the drive attached when not defined as a hot spare will make the drive appear a...

Страница 53: ...ontroller follow the instructions in Installing a drive to an existing ATA RAID controller page 46 If you have a new drive configuration without an operating system and want to install Windows on a drive managed by the Escalade ATA RAID Controller follow the instructions in Installing the ATA RAID controller while installing Windows 2000 XP 2003 page 47 If you are installing the Escalade ATA RAID ...

Страница 54: ...controller To add the new drive to an existing disk array refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters Boot the machine Continue with the following steps to make the new disk array or independent disk accessible to Windows 2000 XP 2003 1 Boot the system and log in as a system administrator 2 Partition and format the new arrays or disks using the Admi...

Страница 55: ...ottom of the display 2 When you get the message Setup could not determine the type of one or more mass storage devices or you have chosen to manually specify and adapter press S to specify that you have an additional disk ATA RAID controller 3 Insert the 3ware driver diskette and press Enter 4 A box with 3ware ATA RAID Controller is displayed Press Enter to select it 5 Press S if you have addition...

Страница 56: ...d are immediately available for use with full performance when created The first time the array is verified via the BIOS or 3ware 3DM the array is initialized Initialization results in data from one disk the disk on the lower channel number being copied to the other drive In RAID 10 arrays data from one half of the array is copied to the other half After the initial verification subsequent verifie...

Страница 57: ...evice Materials required 3ware CD ROM Create disk arrays Refer to the 3ware Hardware Installation and 3ware Disk Array Configura tion Utility chapters Install the 3ware driver As a Plug and Play device Windows 2000 XP 2003 recognizes the Escalade ATA RAID Controller and brings up the Found New Hardware Wizard which guides you in installing the 3ware driver see Figure 24 Continue to the Install Upg...

Страница 58: ...gn a drive letter RAID array initialization RAID 0 arrays do not need to be initialized and are immediately available for use with full performance when created RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created The first time the array is verified via the BIOS or 3ware 3DM the array is initialized Initialization results i...

Страница 59: ...oot from a different device www 3ware com 51 array to become fully redundant because it takes longer to initialize an array than it does to write zeroes to the array Install the 3DM disk management utility Refer to the 3DM Disk Management Utility chapter ...

Страница 60: ... require reconfiguring the drives connected to your controller and will not affect data stored in your disk arrays for this and previous versions Materials required 3ware CD ROM Updating the 3ware driver 1 Backup any critical data prior to updating the 3ware driver 2 Log in to your system as system administrator 3 Go to the Start menu click on Settings and open the Control Panel win dow 4 From the...

Страница 61: ...A RAID controller with a new version of the controller www 3ware com 53 Figure 25 3ware ATA RAID Controller Properties Display 9 Click on the Update Driver button 10 Click Next on the Upgrade Device Driver Wizard see Figure 26 ...

Страница 62: ...Screen Installing Upgrading the 3ware driver 1 When you reach the Upgrade Device Driver screen shown in Figure 27 make sure to select Display a list of known drivers for this device so that I can choose a specific driver Then click Next and follow the instruc tions Figure 27 Upgrade Install Device Driver ...

Страница 63: ...s insert the 3ware driver installation diskette or the 3ware CD ROM and type the correct path name in Copy manufacturer s files from near the bottom of the box If you are using a driver diskette and your diskette drive is drive A the correct path name is A If you are using the 3ware CD the path will be to the folder on the CD that has the name of the version of Windows you have For example if your...

Страница 64: ...rs see Figure 30 Click on the appropriate driver name i e Escalade 7000 ATA RAID Controller listed in the dialog box to highlight it Then click on Next Be sure to select the correct driver name otherwise the driver upgrade will not be successful The Start Device Driver Installation screen appears see Figure 31 Figure 30 Select a Device Driver ...

Страница 65: ...h your ATA RAID control ler the Digital Signature Not Found screen may appear see Figure 32 If this screen appears click on Yes to continue and follow the instructions to complete the driver installation Figure 32 Digital Signature Not Found 6 The final upgrade driver screen should appear Figure 33 followed by a progress bar which appears briefly then by a System Settings Change dialog ...

Страница 66: ...Windows Installation 58 3ware Escalade ATA RAID Controller User Guide Figure 33 Final driver installation screen ...

Страница 67: ...trator When the system has rebooted you should see a brief splash screen followed immediately by an Installation Com plete notification 4 Partition and format any new disk arrays or independent disks using Disk Management from Administrative Tools a Choose Administrative Tools from the Start menu b Choose Computer Management from the Administrative Tools menu c Select Storage d Select Disk Managem...

Страница 68: ...Windows Installation 60 3ware Escalade ATA RAID Controller User Guide ...

Страница 69: ...source is also bundled with the latest compiled driver on the website and is in a subdirectory 2 Red Hat and SuSE include 3ware drivers in their distributions These drivers are often older than what is available on the 3ware website 3 3ware also releases drivers to open source at www kernel org These drivers are the most recent version however these drivers are part of an ongoing evolution of the ...

Страница 70: ...ntroller on a system that already has the operating system installed on a unit connected to another controller follow the instructions in Installing the ATA RAID controller on systems that boot from a different device page 64 Note If you wish to upgrade to a newer 3ware Escalade Linux driver please refer to the latest Release Notes published on our website at http www 3ware com Installing the ATA ...

Страница 71: ...ype expert at the boot prompt boot expert Install the driver 1 After loading a number of files you will be asked to insert your driver disk Insert the 3ware driver installation diskette for Red Hat and press OK The system automatically reports Loading 3w xxxx driver 2 Select the proper language and keyboard types for your locality 3 If asked for what type of media select Local CD ROM since you are...

Страница 72: ...n it does to write zeroes to the array Install and run 3DM disk management utility Refer to the 3DM Disk Management Utility chapter If you are using the 3ware Command Line Interface refer to the 3ware CLI User Guide Installing the ATA RAID controller on systems that boot from a different device Materials required 3ware CD ROM You will be required to create a 3ware Linux Driver Installation Diskett...

Страница 73: ...priate kernel string The kernel string will have differ ent endings depending on the kernel you are using For an SMP kernel multi processor the kernel string will end in smp For example 2 4 18 14smp For an Enterprise kernel the kernel string will end in enterprise For example 2 4 18 14enterprise For a Bigmem kernel the kernel string will end in bigmem For example 2 4 18 14bigmem 3 For Red Hat 7 2 ...

Страница 74: ...m the following steps Notes You must have a full Linux kernel source tree in usr src kernel version in order to do the compile In addition you must boot to the UP kernel to use the make targets Otherwise errors will result that will cause the driver build to fail 1 Download the 3ware driver source from 3ware s website The latest 3ware driver source is bundled with the latest compiled driver and is...

Страница 75: ... the array is verified via the BIOS or 3ware 3DM the array is initialized Initialization results in data from one disk the disk on the lower channel number being copied to the other drive In RAID 10 arrays data from one half of the array is copied to the other half After the initial verification subsequent verifies to a RAID 1 or 10 array result in the data from one drive or set of drives being co...

Страница 76: ...without an operating system and want to install Linux on a drive managed by 3ware s ATA RAID controller follow the instructions in Installing the ATA RAID controller while installing SuSE Linux with YaST2 page 68 If you are installing the ATA RAID controller on a system that already has the operating system installed on a unit connected to another controller follow the instructions in Installing t...

Страница 77: ...OK and finish the installation Note If you receive a message about the controller timing out and resetting while installing on an SMP system you will need to per form the installation using the Installation Safe Mode option RAID array initialization RAID 0 arrays do not need to be initialized and are immediately available for use with full performance when created RAID 1 and 10 arrays are not init...

Страница 78: ...tility Refer to the 3DM Disk Management Utility chapter If you are using the 3ware Command Line Interface refer to the 3ware CLI User Guide Installing the ATA RAID controller on systems that boot from a different device Materials required 3ware CD ROM You will be required to create a 3ware Linux Driver Installation Diskette from the files located on the 3ware CD ROM Please refer to the Readme txt ...

Страница 79: ... run LILO to update the boot record on disk by typing the following sbin lilo The output should be similar to Added linux Compiling the Driver For experts only If you wish to compile the driver yourself for a different kernel version that you are running then perform the following steps 1 Copy the driver source from the floppy into a working directory 2 Untar the driver source with the command tar...

Страница 80: ... 3ware Escalade ATA RAID Controller User Guide Install and run 3DM disk management utility Refer to the 3DM Disk Management Utility chapter If you are using the 3ware Command Line Interface refer to the 3ware CLI User Guide ...

Страница 81: ...3ware Disk Array Configuration Utility chapter A drive or array managed by the 3ware Escalade controller may be configured to be your system s boot device Or you can use another device as your boot device such as a disk attached to the motherboard This chapter provides step by step instructions for both situations Installing the 3ware driver and FreeBSD on a new drive or array page 74 Installing t...

Страница 82: ...he version of FreeBSD you have supports it Boot with the FreeBSD CD ROM or diskette Note The boot diskette is optional since most computers can boot directly from the FreeBSD CD ROM disk For FreeBSD Version 4 8 The FreeBSD 4 8 GENERIC kernel already has a statically built old 3ware driver This driver needs to be replaced The steps below describe this process After you install FreeBSD you will repl...

Страница 83: ...ta from one drive or set of drives being compared to the other drive or set of drives RAID 5 arrays are immediately initialized after being created in the BIOS by writing zeroes to all array members The user can reboot the system before this is complete in order to use the RAID 5 array immediately Once booted to the operating system the RAID 5 array goes into initialization mode after a delay of u...

Страница 84: ...M Edit the custom file vi CUSTOM Comment out the line under RAID controllers that says device twe 3ware Escalade move to that line and type Save the file Follow FreeBSD instructions to rebuild the kernel and install the new kernel 3 Reboot with the rebuilt kernel 4 Back up modules twe ko 5 Copy the driver file twe ko to modules cp twe ko modules 6 Load the driver kldload twe ko If units are presen...

Страница 85: ...you are running then perform the following steps 1 Copy the 3ware driver source file archive twe tgz to an accessible location 2 Unpack the 3ware driver source files 3 Back up the original source files under sys dev twe and sys modules twe 4 Copy the Makefile to sys modules twe 5 Change the directory to sys modules twe 6 Build the driver make clean make 7 Back up modules twe ko 8 Copy the driver t...

Страница 86: ...FreeBSD Installation 78 3ware Escalade ATA RAID Controller User Guide ...

Страница 87: ... degraded and is no longer fault tolerant Event notification will only occur while 3DM is running so we rec ommend that 3DM be left running as a background utility on the ATA RAID controller s machine Event notification s e mail feature can send an e mail to a specified recipient when there is a problem with the array The e mail that the recipient receives will include most of the information that...

Страница 88: ... the first checkbox to change the HTTP port that you would like 3DM to use If you do not know what port to use leave the box unchecked and use the default port If choose to change the HTTP port and enter port 0 the web interface will be disabled not recommended If the second checkbox is checked only localhost connections are allowed Internet and Intranet connections are not allowed Uncheck the sec...

Страница 89: ...DM later by selecting 3DM from the Start menu To view 3DM remotely via a standard web browser enter the URL of the system containing the Escalade ATA RAID Controller in the address line of your browser The default URL is http localhost 1080 Linux Installation Installing 3DM for Red Hat Linux or SuSE Linux 1 Insert the 3ware software installation CD ROM for Linux into the CD ROM drive 2 Mount the C...

Страница 90: ...nd the E mail notification typically the local host name and the user name for the person who will receive the e mail notification typically the system administrator To enter multiple e mail addresses each address must be separated by a comma Would you like to have e mail notification enabled Y N Please enter the name of your mail server default is local host name Please enter the name of the user...

Страница 91: ...1 Insert the 3ware software installation CD ROM for Linux into the CD ROM drive 2 Mount the CD ROM disk mount dev cdrom Note For older Red Hat systems type mount f iso9660 dev cdrom mnt cdrom For older SuSE systems type mount f iso9660 dev cdrom cdrom 3 Change the directory and run the uninstall script cd mnt cdrom linux 3dm or cdrom linux 3dm install 3dm u 4 Eject the CD ROM disk when finished cd...

Страница 92: ...ser Open the 3DM browser window see Figure 36 by starting your standard web browser and entering the URL of the system where 3DM is running in the address bar of your browser The default URL is http localhost 1080 or http 127 0 0 1 1080 Note For security reasons Mozilla does not allow connections to certain ports including port 1080 To override this on a per port basis the Mozilla release notes re...

Страница 93: ... along with the specified port to bring up 3ware 3DM e g http hostname 1080 The number of 3ware ATA RAID controllers in the system is also dis played as well as the current version of the operating system including service level and any service packs that are installed Detailed information for each controller is displayed such as its model number serial number firmware and BIOS versions unit count...

Страница 94: ... of the Details display so that you can respond to questions about your system configuration to the Customer Support representative The Monitor display see Figure 38 is useful for overall visual status of your disk arrays The Monitor display opens with either a green all OK yellow during array initialization or rebuild or red error alarm banner A monitor window may be opened for each system if you...

Страница 95: ... next to a blue box The Download Error Log button allows you to save the alarm messages and SMART data to disk If necessary the saved file can be shipped to 3ware Cus tomer Support for troubleshooting assistance A button is also provided to erase the logged data The SMART data is displayed in hex format and may appear to be garbled if displayed on an ASCII text editor To read the SMART data use a ...

Страница 96: ...con troller it would be assigned to controller 2 Subsequent controllers would be 3 4 etc A SCSI card from another manufacturer would also be assigned a controller number Note The time displayed for each event on the Alarms page may differ slightly from the times listed on the Alarms pop up notifica tion Figure 39 3DM Alarms Display The Settings display see Figure 40 allows you to configure 3DM s e...

Страница 97: ...ew pages within 3DM These passwords work independently of each other If the Administrator password is enabled 3DM prompts the user for a pass word if a change in the configuration is attempted on either the settings alarm or the configuration pages If the User password is enabled 3DM only prompts the user for a password when the browser session is started The default password for both the User and...

Страница 98: ...me enter the factory set default password 3ware in the box 2 Enter the new password in the new password box and again in the confirm box 3 Press the Change Password button to enable password protection To enable password protection refer to Enable disable password protection on page 91 Figure 41 3DM Administrator Login Display Note If you forget your password you can reset the password to 3ware by...

Страница 99: ...the Disabled option in the Settings win dow If both Administrator and User Passwords are enabled you are prompted for both the User and Administrator passwords Selecting background task rate Background Task Rate allows a user to set the relative performance of nor mal IO and background tasks Selecting remote access Remote Access if enabled allows a remote machine to connect to 3DM If this option i...

Страница 100: ...ed in the e mail setting specified at 3DM installation The e mail will con tain the same information found on the Alarm display Configuration and Array Maintenance Settings From the 3DM Configure Display see Figure 43 you can designate an available drive as a hot spare schedule rebuilds and media scans or remove and add a drive as part of a hot swap procedure Figure 43 3DM Configure Display ...

Страница 101: ...cation will notify the user when the rebuild process is complete if 3DM is running and e mail notification is setup Rebuilding a redundant array with a hot swap drive Hot swap allows a user to replace a failed drive in a redundant array while the system remains up Hot swap can be used when 24x7 system operation is a consideration If multiple drives are faulted in a RAID 10 configuration the drives...

Страница 102: ...ialization to be performed only during the time specified by the schedule If this feature is not selected rebuilds and initialization can operate anytime they are required This feature affects only redundant arrays RAID 1 5 and 10 The Verify feature verifies the redundancy of all RAID 1 5 and 10 arrays The Media Scan feature continuously scans all drives including hot spares for media errors Note ...

Страница 103: ... the first two hours and the media scan opera tion follows during the remaining two hours If the duration is only one hour only the verification operation is performed Rebuild Initialize Verify and Media Scan are selected If all three opera tions are selected and a rebuild initialize operation is required the rebuild initialize operation is performed first If this operation completes within the fi...

Страница 104: ...3DM Disk Management Utility 96 3ware Escalade ATA RAID Controller User Guide ...

Страница 105: ...but is not critical for oper ation Q2 The system doesn t begin booting no BIOS runs when the ATA RAID controller is installed but boots OK when the con troller is removed Check the cabling between the drives and the ATA RAID controller A cable plugged in upside down can prevent your system from running its BIOS Q3 The 3ware BIOS screen never appears The ATA RAID controller is not installed properl...

Страница 106: ... Use your system s Setup utility to include the Stor Switch controller in the boot order If your operating system was installed before you configured your disk arrays you may have overwritten your operating system Remember that creating or deleting a disk array overwrites any exist ing data on the member drives Reinstall your operating system If you installed your operating system when you install...

Страница 107: ...e 45 through Figure 50 are screen messages that might appear during installation The AEN asynchronous error notification messages shown in Table 1 on page 100 appear when a hardware or software related problem has been detected after the ATA RAID controller has been installed and made operational Descriptions of each AEN are provided after the table Figure 45 Installation or Removal Dialog Box Fig...

Страница 108: ...d are summarized in the table below Descriptions of each are provided at the end of the table Table 1 AEN Error Messages Message Value AEN_SOFT_RESET 001h AEN_DEGRADED_UNIT 002h AEN_CONTROLLER_ERROR 003h AEN_REBUILD_FAIL 004h AEN_REBUILD_DONE 005h AEN_INCOMP_UNIT 006h AEN_INIT_DONE 007h AEN_UNCLEAN_SHUTDOWN 008h AEN_APORT_TIMEOUT 009h AEN_DRIVE_ERROR 00Ah AEN_REBUILD_STARTED 00Bh AEN_INIT_STARTED ...

Страница 109: ...ay is operating in degraded non redundant mode The user should replace the bad drive as soon as possible and initiate a rebuild AEN 003h AEN_CONTROLLER_ERROR The ATA RAID controller has encountered an internal error Please contact 3ware customer support AEN_UNIT_NOT_ZEROED 02Fh AEN_UDMA_DOWNGRADE 021h AEN_SECTOR_REPAIR 023h AEN_SBUF_FAIL 024h AEN_LOST_CACHED_WRITE 025h AEN_DRIVE_ECC_ERROR 026h AEN...

Страница 110: ... of the drives the ATA RAID controller then uses an internal algorithm to logically connect drives that belong to the same array If after rollcall a member of an array is not found the INCOMPLETE UNIT AEN is sent Examples of incomplete units are as follows 4 drive RAID 5 with 1 drive missing 2 drive RAID 1 with 1 drive missing Replacing the missing or dead drive and initiating a rebuild will chang...

Страница 111: ... detected and if possible corrected One such drive failure is when the drive indicates back to the ATA RAID controller that it was unable to complete a command If the drive returns an error to the ATA RAID con troller the user is notified by this AEN AEN 00Bh AEN_REBUILD_STARTED The ATA RAID controller notifies the user whenever it starts a rebuild The rebuild start may be user initiated by select...

Страница 112: ...user when the ATA RAID controller lowers the UDMA transfer rate Possible causes of UDMA CRC errors are intermittent or bad ATA interface cables or cable routing problems through electrically noisy environments e g cables are too close to the power supply AEN 023h AEN_SECTOR_REPAIR The ATA RAID controller supports a feature called dynamic sector repair to allow the unit to recover from certain driv...

Страница 113: ...l operations such as Background Media Scan post this AEN whenever drive ECC errors are detected Drive ECC errors are an indication of a problem with grown defects on a par ticular drive For redundant arrays this typically means that dynamic sector repair would be invoked see AEN 023h For non redundant arrays JBOD RAID 0 and degraded arrays drive ECC errors result in the ATA RAID con troller return...

Страница 114: ...or possibly because of a media defect RAID 0 A single drive returned an error possibly because of a media defect RAID 1 One side of the mirror does not equal the other side RAID 10 One side of the mirror does not equal the other side RAID 5 The parity data does not equal the user data For JBOD and RAID 0 the most likely cause of the error is a grown defect in the drive For out of synchronization m...

Страница 115: ...for troubleshooting AEN 030h AEN_DRIVE_NOT_SUPPORTED Escalade 8000 series Serial ATA Controller only support UltraUDMA 100 133 drives This AEN indicates that an unsupported drive was detected during rollcall or a hot add This AEN also could indicate that the Serial to Parallel converter was jumpered in the wrong place The converter must be correctly jumpered to correspond to UDMA 100 or 133 drives...

Страница 116: ...Troubleshooting Problems and Solutions 108 3ware Escalade ATA RAID Controller User Guide ...

Страница 117: ...o communications However there is no guarantee that interference will not occur in a particular installa tion If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol lowing measures Reorient or relocate the receiving antenna Incr...

Страница 118: ...rmity with the following Common Technical Regulations and or normative documents EN 55022 Limits and methods of measurements of radio interference characteris tics of information technology equipment EN 61000 4 2 Electromagnetic compatibility EMC Part 4 Testing and measure ment techniques Section 2 Electrostatic discharge immunity test EN 61000 4 3 Electromagnetic compatibility EMC Part 4 Testing ...

Страница 119: ... http www 3ware com support rma_form asp 3ware warranty service is provided by returning the defective product to 3ware Exclusions This warranty does not cover any damage to this product which results from accident abuse misuse natural or personal disaster or any unauthorized dis assembly repair or modification 3ware shall not be liable for any incidental or consequential damages including but not...

Страница 120: ...3ware will ship the advanced replacement to you at the address of your choos ing Upon receipt of the advanced replacement we ask that you immediately ship the defective Escalade ATA RAID Controller to 3ware at 455 West Maude Avenue Sunnyvale CA 94085 If 3ware receives the defective Escalade ATA RAID Controller from you within thirty 30 days of the date of shipment of the advanced replacement 3ware...

Страница 121: ... Sales and ordering information For sales information send an electronic mail message to sales 3ware com Feedback on this manual Your feedback is welcome If anything in the guide seems unclear please let us know by sending e mail to support 3ware com ...

Страница 122: ...Appendix B Warranty Technical Support and Service 114 3ware Escalade ATA RAID Controller User Guide ...

Страница 123: ...ancelling rebuild 43 changing existing configuration 36 CLI Command Line Interface 27 compiling the driver for FreeBSD 77 Compliance and Conformity 109 D defective drive replacing with spare 28 Deleting a disk array 36 deleting a disk array 36 Determining your configuration 29 disk array deleting 36 maintaining 37 modifying 36 verifying 37 Disk Array Configuration Utility 98 Disk Arrays listed in ...

Страница 124: ...internal connectors 24 O Operating systems 15 P Password 89 91 password for 3DM 89 PCI slot 19 22 25 Personal safety 4 power failure causes auto initialize 43 R R5 Fusion 11 RAID 8 33 RAID 0 8 33 RAID 1 8 9 33 34 38 RAID 1 or 10 initialization 35 RAID 10 8 9 34 RAID 5 8 10 34 40 RAID 5 initialization 35 RAID array initialization 48 63 rebuild cancelling 43 Rebuild Array 42 rebuild process 93 rebui...

Страница 125: ...www 3ware com 117 V verify array 37 W Warranty 111 WHQL 110 Windows Installation 45 Windows XP Windows 2000 Windows Server 2003 15 write cache properties selecting 34 Y YaST2 68 ...

Страница 126: ...Index 118 3ware Escalade ATA RAID Controller User Guide ...

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