Error Message
User Action
No Network Connection:
Unexpected error:
authenticating
Reason:
Could not connect to
https://holly.3m.com/
cleantraceservice/
cleantracewebservice.svc.
TCP error code 10065...
Indicates a network connectivity issue between the 3M™ Clean-Trace™ Online
Software driver software and the internet. The normal cause of this error
is a proxy server installed on your network. Please contact your IT helpdesk for
further information.
Configuration of the 3M™ Clean-Trace™ Online Software driver can be made
to accommodate these client specific network requirements via the configuration
file CleanTraceDeviceManager.exe.config located in the installation directory,
which by default is c:\program files\3m\clean trace device manager.
If configuration changes are made the service 3MCleanTraceManager will need to
be restarted for the changes to take effect.
It is recommended to take a backup of the configuration file before any
changes are made.
Network connection issue:
Unexpected error:
Authenticating
Reason:
There was no endpoint
listening at https://holly.3m.
com/cleantraceservice/
cleantracewebservice.svc
Disconnect the 3M™ Clean-Trace™ NGi luminometer from the USB lead,
or remove from the docking station, then reconnect and upload the results
again. If this error persists, please try again later or contact your 3M technical
representative for more information.
10.07 Inadvertent Changing of Language Setting
In the event of the language setting being inadvertently changed, it may be difficult to return to the original
language. If this occurs, follow the following sequence of key presses to return to the original language:
1. Switch the 3M™ Clean-Trace™ NGi Luminometer off, then switch on and wait for main menu to appear.
2. Press the "up" navigation button once
3. Press Right function button once
4. Press the "down" navigation button once
5. Press Right function button once
6. Select desired language from list using navigation buttons and press Right function button once
