Chapter 19 Troubleshooting
WX Series User’s Guide
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19.4 WiFi Pro b le m s
The WiFi connection is slow and intermittent.
The following factors may cause interference:
• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless devices.
To optimize the speed and quality of your WiFi connection, you can:
• Move your wireless device closer to the AP if the signal strength is low.
• Reduce wireless interference that may be caused by other WiFi networks or surrounding wireless
electronics such as cordless phones.
• Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and
the WiFi client.
• Reduce the number of WiFi clients connecting to the same AP simultaneously, or add additional APs if
necessary.
• Try closing some programs that use the Internet, especially peer-to-peer applications. If the WiFi client
is sending or receiving a lot of information, it may have too many programs open that use the
Internet.
I cannot access the WX Device using WiFi.
• Make sure the WX Device is working in AP or Repeater mode and the wireless LAN is enabled on the
WX Device.
• Make sure the wireless adapter on the WiFi client is working properly.
• Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports the
same wireless standard as the WX Device.
• Make sure your computer (with a wireless adapter installed) is within the transmission range of the WX
Device.
• Check that both the WX Device and your wireless station are using the same WiFi and WiFi security
settings.
19.5 Re se tting the WX De vic e to Its Fa c to ry De fa ults
If you reset the WX Device, you lose all of the changes you have made. The WX Device re-loads its
default settings, and the password resets to the back-label default key. You have to make all of your
changes again.
