Chapter 24 Troubleshooting
Basic Home Station VDSL2 P8802T User’s Guide
263
5
Reset the device to its factory defaults, and try to access the VDSL Router with the default IP
address. See
.
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the VDSL Router using another service, such as Telnet. If you can access the VDSL
Router, check the remote management settings and firewall rules to find out why the VDSL
Router does not respond to HTTP.
I can see the Login screen, but I cannot log in to the VDSL Router.
1
Make sure you have entered the password correctly. The field is case-sensitive, so make sure [Caps
Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access the VDSL Router.
Log out of the VDSL Router in the other session, or ask the person who is logged in to log out.
3
Turn the VDSL Router off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
I cannot Telnet to the VDSL Router.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new software.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
Summary of Contents for P8802T
Page 10: ...Table of Contents Basic Home Station VDSL2 P8802T User s Guide 10...
Page 11: ...11 PART I User s Guide...
Page 12: ...12...
Page 58: ...Chapter 2 User Setup Guide Basic Home Station VDSL2 P8802T User s Guide 58...
Page 59: ...59 PART II Technical Reference...
Page 60: ...60...
Page 74: ...Chapter 3 Device Info Screens Basic Home Station VDSL2 P8802T User s Guide 74...
Page 120: ...Chapter 6 Network Address Translation NAT Basic Home Station VDSL2 P8802T User s Guide 120...
Page 150: ...Chapter 10 DNS Setup Basic Home Station VDSL2 P8802T User s Guide 150...
Page 160: ...Chapter 11 UPnP Basic Home Station VDSL2 P8802T User s Guide 160...
Page 168: ...Chapter 12 USB Services Basic Home Station VDSL2 P8802T User s Guide 168...
Page 200: ...Chapter 14 Wireless Basic Home Station VDSL2 P8802T User s Guide 200...
Page 204: ...Chapter 15 Voice Basic Home Station VDSL2 P8802T User s Guide 204...
Page 240: ...Chapter 16 Diagnostic Basic Home Station VDSL2 P8802T User s Guide 240...
Page 244: ...Chapter 17 Settings Basic Home Station VDSL2 P8802T User s Guide 244...
Page 248: ...Chapter 18 Log Basic Home Station VDSL2 P8802T User s Guide 248...
Page 252: ...Chapter 19 TR 069 Client Basic Home Station VDSL2 P8802T User s Guide 252...
Page 254: ...Chapter 20 Internet Time Basic Home Station VDSL2 P8802T User s Guide 254...
Page 256: ...Chapter 21 Access Control Basic Home Station VDSL2 P8802T User s Guide 256...
Page 260: ...Chapter 23 Reboot Basic Home Station VDSL2 P8802T User s Guide 260...
Page 268: ...Chapter 24 Troubleshooting Basic Home Station VDSL2 P8802T User s Guide 268...
Page 272: ...Appendix A Legal Information Basic Home Station VDSL2 P8802T User s Guide 272...