ZyXEL Communications P8802T, User Manual

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Chapter 24 Troubleshooting
Basic Home Station VDSL2 P8802T User’s Guide
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5
If the problem continues, contact the vendor.
24.2 VDSL Router Access and Login
I forgot the IP address for the VDSL Router.
1
See the cover page of this guide for the default LAN IP address.
2
If you changed the IP address and have forgotten it, you might get the IP address of the VDSL
Router by looking up the IP address of the default gateway for your computer. To do this in most
Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the
Default Gateway might be the IP address of the VDSL Router (it depends on the network), so
enter this IP address in your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page
16 .
I forgot the password.
1
See the back sticker for the default admin password.
2
If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page
16 .
I cannot see or access the Login screen in the web configurator.
1
Make sure you are using the correct IP address.
• See the cover page of this guide for the default IP address.
• If you changed the IP address (
Section 5.2 on page 106 ), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the VDSL Router.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See Section
1.5 on page 14 .
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4
If it is possible to log in from another interface, check the service control settings for HTTP and
HTTPS (Maintenance > Remote MGMT).