ZyXEL Communications NR2101 User Manual Download Page 111

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Appendix A Customer Support

NR2101 User’s Guide

111

Brazil

• Zyxel Communications Brasil Ltda.
• https://www.zyxel.com/br/pt/

Colombia

• Zyxel Communications Corporation
• https://www.zyxel.com/co/es/

Ecuador

• Zyxel Communications Corporation
• https://www.zyxel.com/co/es/

South America

• Zyxel Communications Corporation
• https://www.zyxel.com/co/es/

Middle East

Israel

• Zyxel Communications Corporation
• http://il.zyxel.com/

North America

USA

• Zyxel Communications, Inc. - North America Headquarters
• https://www.zyxel.com/us/en/

Summary of Contents for NR2101

Page 1: ...ls User s Guide NR2101 5G NR Portable Router 5G NR Mobile WiFi Copyright 2021 Zyxel and or its affiliates All Rights Reserved LAN IP Address http 192 168 225 1 Username admin Password admin Version 1...

Page 2: ...slightly from your product due to differences in your product firmware Every effort has been made to ensure that the information in this manual is accurate Related Documentation Quick Start Guide The...

Page 3: ...tents Overview User s Guide 9 Get to Know Your NR2101 10 Web Configurator 35 Setup Wizard 42 Tutorials 46 Status 53 Technical Reference 55 APN SIM PIN 56 WLAN WWAN 62 NAT 80 Firewall 86 LAN Settings 9...

Page 4: ...dware Installation 13 1 5 LCD Screens 13 1 5 1 The Home Menu Screen 13 1 5 2 Connection Guide 14 1 5 3 Power Saving 15 1 5 4 SSID 16 1 5 5 SMS 18 1 5 6 Settings 19 1 5 7 About Settings 33 Chapter 2 We...

Page 5: ...er 6 APN SIM PIN 56 6 1 Overview 56 6 1 1 What You Can Do in this Chapter 56 6 1 2 What You Need To Know 56 6 2 APN Settings 58 6 3 SIM PIN Settings 59 6 3 1 SIM Information 60 Chapter 7 WLAN WWAN 62...

Page 6: ...erview 86 9 1 1 What You Can Do 86 9 1 2 What You Need To Know 86 9 2 Firewall Settings 87 9 2 1 IPv4 IPv6 Firewall Entry 88 Chapter 10 LAN Settings 92 10 1 Overview 92 10 1 1 What You Can Do 92 10 1...

Page 7: ...w 101 13 2 Power 101 13 3 NR2101 Access and Login 101 13 4 Internet Access 103 13 5 WiFi Internet Access 104 13 6 WiFi Connections 105 13 7 Getting More Troubleshooting Help 106 Appendix A Customer Su...

Page 8: ...Product labels screen names field labels and field choices are all in bold font A right angle bracket within a screen name denotes a mouse click For example WWAN SETTINGS IPv4 WWAN Settings means you...

Page 9: ...9 PART I User s Guide...

Page 10: ...16 simultaneous WiFi clients The NR2101 s slim design is easy to use anywhere anytime and leaves your smartphone s bandwidth and battery free for other purposes 1 2 Applications You can have the foll...

Page 11: ...ardware Description The following image shows the front and side panels of the NR2101 Figure 1 Front Side Panel You can use Power Button on the front panel to turn on the NR2101 and use LCD Touch Scre...

Page 12: ...the type of network your NR2101 is connected to Your network can be either 3G 4G or 5G This displays the signal strength of the current WWAN of the NR2101 This displays when the NR2101 is receiving or...

Page 13: ...to activate WPS If your WiFi client device supports WPS use WPS to connect to the NR2101 Power Saving Use Power Saving to change the screen off time You can also configure WiFi auto close duration her...

Page 14: ...5 Menu Screen 1 5 2 Connection Guide To enable a WiFi client device to connect to the NR2101 using WPS go to Connection Guide Next WPS Tap Manual if you want to enter the WiFi network setting manuall...

Page 15: ...pper right corner to save the changes made To configure the time set up for turning off WiFi automatically if no WiFi client device is connected to the NR2101 select Auto close WiFi and then choose fr...

Page 16: ...passwords Tap WiFi 2 4GHz 5GHz QR Code in the SSID screen to view the WiFi QR codes Table 5 Power Saving LABEL DESCRIPTION Screen off time This displays the screen off time on the NR2101 If the NR210...

Page 17: ...Figure 11 WiFi 2 4GHz QR code Figure 12 WiFi 5GHz QR code 4 To configure the SSID and password 2 4 GHz 5 GHz tap 2 4G SSID 2 4G Password or 5G SSID 5G Password in the screen and then the Modify scree...

Page 18: ...ght corner to save the changes made Figure 14 SSID Security From another device find this SSID and enter the Password to connect wirelessly to the NR2101 1 5 5 SMS SMS Short Message Service allows you...

Page 19: ...rwise select Cancel to return to the SMS screen Figure 16 Delete Message Note You can only create an SMS messages using the Web Configurator 1 5 6 Settings Use the Settings screen to manage and view t...

Page 20: ...ly set up a WiFi network with strong security Go to the Settings WPS screen The WPS connect field will be available after you enable WPS Go to WPS connect WPS to activate WPS or enter WPS PIN to conne...

Page 21: ...f up to 150Mbps whereas a 40MHz channel uses two standard channels and offers speeds of up to 300Mbps 40MHz channel bonding or dual channel bonds two adjacent radio channels to increase throughput The...

Page 22: ...Hz WiFi PMF The following table describes the labels in this screen Table 8 5 GHz WiFi LABEL DESCRIPTION WiFi Enable Select this to enable 5 GHz WiFi connections Bandwidth Select whether the NR2101 us...

Page 23: ...et up the default APN setting The NR2101 will automatically use the default APN setting saved in your SIM card for connections Tap Profile Management and the following screen displays Select Create to...

Page 24: ...v4v6 Tap the check mark at the upper right corner to save the changes made Figure 26 Profile Name 1 5 6 6 Data Usage Use this screen to mange your monthly data usage based on your data plan To view th...

Page 25: ...age of data used on the Home screen Tap Max Data Usage to enter the maximum data based on your current data plan Tap the check mark at the upper right corner to save the changes made Figure 29 Max Dat...

Page 26: ...ata is used Display data usage on home screen Select this to enable the NR2101 to display the percentage of the data used on the Home Screen Max Data Usage This displays the maximum data provided by y...

Page 27: ...rner to save the changes made Figure 33 Network Settings Search mode Auto Manual The following table describes the labels in this screen Table 11 Data Roaming LABEL DESCRIPTION Data Roaming Select thi...

Page 28: ...Network List B Select Airplane mode to enable or disable Airplane mode on the NR2101 Enabling Airplane mode will block radio interferences such as WiFi Bluetooth telephone call from your mobile device...

Page 29: ...le PIN and the following screen appears Enter the PIN number of a 4 to 8 digit number to activate cellular connections using a SIM card Tap the check mark at the upper right corner to save the changes...

Page 30: ...Enter a password in the Enter Password screen and enter it again in the Confirm Password screen to confirm the changes made Figure 41 Enter Password The following table describes the labels in this sc...

Page 31: ...pper right corner to save the changes made Figure 42 Language 1 5 6 12 Time Setting Use this screen to set up the current time of your location Select Time Setting and the following screen appears Ent...

Page 32: ...ngs back to the factory default mode This means that you will lose all configurations you had such as SSID and Password Go to Settings Restore Default and then tap Restore to restore the NR2101 back t...

Page 33: ...al number of the built in 3G 4G 5G module IMEI is a unique 15 digit number used to identify a mobile device LAN MAC address This displays the MAC address of the NR2101 Zyxel Firmware version This disp...

Page 34: ...ow Your NR2101 NR2101 User s Guide 34 Open Source Notice This displays open source notices for your NR2101 Third Party Notice This displays third party notices for your NR2101 Table 18 About continued...

Page 35: ...up windows from your device JavaScript enabled by default Java permissions enabled by default 2 2 Accessing the Web Configurator 1 Use the included USB Type C cable to connect your NR2101 to a comput...

Page 36: ...ally logged out Log in again with your new password The Status screen appears Use this screen to viewthe NR2101 signal strength ISP information WiFi SSID information and the numbers of the WiFi client...

Page 37: ...dow displays information and configuration fields It is discussed in the rest of this document After you log in the Status screen will display See Chapter 1 on page 10 for more information about the S...

Page 38: ...Hz WiFi SSID This field displays a descriptive name used to identify the NR2101 in the 2 4 GHz WiFi Password This field displays the password for the 2 4GHz WiFi Security Type This field displays the...

Page 39: ...ss Through Use this field to enable or disable the IPSEC VPN passthrough feature PPTP VPN Pass Through Use this field to enable or disable the PPTP VPN passthrough feature L2TP VPN Pass Through Use th...

Page 40: ...first of the contiguous addresses in the IP address pool for LAN LAN DHCP End IP This field specifies the last of the contiguous addresses in the IP address pool for LAN LAN DHCP Lease Time This is t...

Page 41: ...assword Enter the new password again to confirm the change ABOUT Zyxel Firmware version Use this field to view the current firmware version of the NR2101 Software version Use this field to view the cu...

Page 42: ...1 Launch your web browser and go to https 192 168 225 1 Enter admin default as the user name admin default as the password and then click Login 2 Click the Setup Wizard icon in the navigation panel o...

Page 43: ...R2101 User s Guide 43 Figure 54 Setup Wizard APN Settings 2 The WiFi Settings screen appears Use this screen to configure the 2 4 GHz 5 GHz WiFi SSID settings and the WiFi security types Figure 55 Set...

Page 44: ...llow any WiFi client device to connect to this network without any data encryption or authentication Figure 56 Setup Wizard WiFi Setting SSID Settings 2 4GHz 4 Click SSID Settings 5GHz to configure th...

Page 45: ...45 Figure 57 Setup Wizard WiFi Setting SSID Settings 5GHz Click Done to save your settings or click Previous to go back to the previous screens You are now ready to access the Internet and allow WiFi...

Page 46: ...change the NR2101 s WiFi network name and password It is recommended you change your WiFi password regularly for your WiFi network security Use a password that is not easy to guess and that consists o...

Page 47: ...Tutorials NR2101 User s Guide 47 2 When your changes are saved your WiFi client device will be temporarily disconnected from the NR2101 Connect to the NR2101 s WiFi network once again with the new WiF...

Page 48: ...s IEEE 802 11 a b g n ac ax WiFi clients Make sure that your notebook or computer s WiFi adapter supports one of these standards 2 Click the WiFi icon in your computer s system tray 3 The Wireless Net...

Page 49: ...Chapter 4 Tutorials NR2101 User s Guide 49 6 Enter the security key in the following screen Click OK 7 Check the status of your WiFi connection in the screen below...

Page 50: ...bled Android smartphone as the WiFi client device PIN Configuration When you use the PIN configuration method you need to check the WiFi client s PIN number and use the NR2101 s configuration interfac...

Page 51: ...r This screen allows you to configure the NR2101 to exclude specific WiFi client devices from accessing the NR2101 1 Go to the MAC Filter screen and then click Add New see Section 7 5 on page 73 Enter...

Page 52: ...Chapter 4 Tutorials NR2101 User s Guide 52 2 Enter the MAC Address of a WiFi client device that you want to block from connecting to the NR2101 Click OK...

Page 53: ...owing table describes the labels in this screen Table 20 Home LABEL DESCRIPTION 4G Signal This shows the type and the strength of the mobile network to which the NR2101 is connecting 5G Signal This sh...

Page 54: ...scriptive name used to identify the NR2101 in the 5 GHz WiFi IP Address This field displays the current IPv4 address of the NR2101 in the LAN Connection band This field displays the frequency band on...

Page 55: ...55 PART II Technical Reference...

Page 56: ...deo and data in a mobile environment You can insert a 5G SIM card and set the NR2101 to use the 3G 4G 5G connection as your WAN Figure 60 LAN Wireless LAN and Wireless WAN 6 1 1 What You Can Do in thi...

Page 57: ...f your ISP gives you DNS server addresses manually enter them in the IPv6 DNS server fields 2 If your ISP dynamically assigns the DNS server IP addresses along with the NR2101 s WAN IP address set the...

Page 58: ...ing Both an IPv6 address and IPv6 subnet mask compose of 128 bit binary digits which are divided into eight 16 bit blocks and written in hexadecimal notation Hexadecimal uses four bits for each charac...

Page 59: ...DESCRIPTION APN Connections with different APNs Access Profile Names may provide different services such as Internet access or MMS Multi Media Messaging Service and charge method User Name Enter the u...

Page 60: ...rds can be entered for this account SIM PIN Lock Select Enable to enable SIM PIN lock You need to enter your PIN code every time the NR2101 reboots To turn off PIN code authentication enter the PIN co...

Page 61: ...er s Guide 61 SIM MSISDN This displays the MSISDN Mobile Subscriber ISDN number the mobile phone number assigned to this SIM card SIM ICCID This displays the serial number of the SIM card Table 23 SIM...

Page 62: ...to interact with other devices such as the printer or with the Internet Your NR2101 is the AP 7 1 1 What You Can Do in this Chapter Use the SSID Settings screen to configure the WiFi SSID settings 2 4...

Page 63: ...ent has a unique identification number called a MAC address 1 A MAC address is usually written using twelve hexadecimal characters2 for example 00A0C5000002 or 00 A0 C5 00 00 02 To get the MAC address...

Page 64: ...bandwidth and channelfor 2 4 GHz 5 GHz network Note If you change the NR2101 s SSID channel or security settings when a WiFi client device is connected to the WiFi your WiFi client device will lose it...

Page 65: ...code icon in the SSID field and scan the 2 4GHz QR code to join the WiFi network Hide SSID Select this check box to hide the SSID in the outgoing beacon frame so a station cannot obtain the SSID thro...

Page 66: ...1 2 3 4 5 6 7 8 9 10 and 11 Table 25 SSID SETTINGS 5GHz LABEL DESCRIPTION SSID SETTINGS 5GHz SSID Settings 5GHz Click this button to configure the 5GHz SSID Settings on the NR2101 WiFi Enable Select t...

Page 67: ...ters the WiFi stations need to enter to connect to the WiFi network Security Type Select WPA PSK WPA2 PSK or WPA3 WPA2 mixed mode to add a layer of security to this WiFi network The WiFi clients which...

Page 68: ...ct the WiFi security mode for the 2 4 GHz 5 GHz WiFi network 7 3 1 1 No Security Select None Open to allow WiFi clients to communicate with the NR2101 without any data encryption Note If you do not en...

Page 69: ...N WWAN NR2101 User s Guide 69 Figure 70 SSID SETTINGS 2 4 GHz Security Type None Open Figure 71 SSID SETTINGS 5 GHz Security Type None Open 7 3 1 2 WPA PSK Select WPA PSK from the Security Type drop d...

Page 70: ...Chapter 7 WLAN WWAN NR2101 User s Guide 70 Figure 72 SSID SETTINGS 2 4GHz Security Type WPA PSK Figure 73 SSID SETTINGS 5GHz Security Type WPA PSK...

Page 71: ...lect WPA2 PSK from the Security Type drop down list box Figure 74 SSID SETTINGS 2 4 GHz Security Type WPA2 PSK Figure 75 SSID SETTINGS 5 GHz Security Type WPA2 PSK 7 3 1 4 WPA3 WPA2 mixed mode Select...

Page 72: ...3 WPA2 mixed mode Figure 77 SSID SETTINGS 5 GHz Security Type WPA3 WPA2 mixed mode 7 4 WPS Settings Use this screen to configure WiFi Protected Setup WPS on your NR2101 WPS allows you to quickly set u...

Page 73: ...0 00 02 You need to know the MAC addresses of the WiFi client devices to configure this screen Table 26 WPS SETTINGS LABEL DESCRIPTION WPS Enable Click Enable to enable WPS on the NR2101 Via the WPS b...

Page 74: ...ccess settings Select a network you prefer to use from the Preference Network drop down list box Table 27 MAC FILTER LABEL DESCRIPTION Serial No This field displays the serial number of the MAC addres...

Page 75: ...TINGS LABEL DESCRIPTION WWAN Settings Airplane Mode Select Enable to activate the airplane mode Roaming Select Enable to activate data roaming 3G 4G 5G roaming is to use your mobile device in an area...

Page 76: ...his screen Table 29 WWAN SETTINGS IPv4 WWAN Settings IPv6 WWAN Settings LABEL DESCRIPTION IPv4 WWAN Settings IPv4 Support Select Enable to allow the NR2101 to use IPv4 addresses Otherwise select Disab...

Page 77: ...rs as shown next IPv6 WWAN Settings IPv6 Support Select Enable to allow the NR2101 to use IPv6 addresses Otherwise select Disable Choose Backhaul IPv6 Select Connect to use Backhaul IPv6 Otherwise sel...

Page 78: ...Chapter 7 WLAN WWAN NR2101 User s Guide 78 Figure 84 IPv4WWAN Statistics Figure 85 IPv6WWAN Statistics...

Page 79: ...side This is used by NR2101 when communicating with neighboring devices on the same link It allows IPv4 capable devices to communicate with each other in the LAN side IPv6 WWAN Statistics Data receive...

Page 80: ...mple and assign a default server IP address of 192 168 1 35 to a third C in the example You assign the LAN IP addresses to the devices A to D connected to your NR2101 The ISP assigns the WAN IP addres...

Page 81: ...s section discusses the following NAT types that are implemented on the NR2101 Full Cone In full cone NAT the NAT router maps all outgoing packets from an internal IP address and port to a single IP a...

Page 82: ...ort Only external hosts with an IP address to which the internal host has already sent a packet can send packets to the mapped external IP address and port Only external hosts with an IP address and p...

Page 83: ...enabled the NR2101 will forward the reply from the VPN server to the client that initiated the request and the connection will establish successfully L2TP VPN Pass Through Select Enable to allow VPN...

Page 84: ...If the default is not defined the service request is simply discarded Note Many residential broadband ISP accounts do not allow you to run any server processes such as a Web or FTP server from your l...

Page 85: ...puter to use the application 8 3 4 Trigger Port Forwarding Example The following is an example of trigger port forwarding Figure 89 Trigger Port Forwarding Process Example 1 Jane requests a file from...

Page 86: ...networks Blocks traffic that originates on the other networks from going to the LAN The following figure illustrates the default firewall action User A can initiate an IM Instant Messaging session fro...

Page 87: ...FTP and the World Wide Web However inbound access is not allowed by default unless the remote host is authorized to use a specific service Guidelines For Enhancing Security With Your Firewall 1 Chang...

Page 88: ...v4 and IPv6 IP address select IPv4 IPv6 from the drop down list box To apply a rule to a specific IP address enter the IPv4 source address IPv4 source subnet mask IPv6 address IPv6 prefix length and s...

Page 89: ...the firewall rule to apply to a specific IP address enter the source device s IPv4 address here IPv4 Source Subnet mask If you want the firewall rule to apply to a specific IP address enter the IPv4...

Page 90: ...ays the source IPv4 addresses to which this rule applies IP Subnet This field displays subnet mask of the IPv4 addresses Protocol This field displays the protocol None TCP_UDP TCP UDP ICMP or ESP used...

Page 91: ...pplies IP Prefix This field displays the IPv6 prefix that the NR2101 will advertise to its clients Enter the IPv6 prefix for this interface if you want to use a static IP address Protocol This field d...

Page 92: ...ters for example 00 A0 C5 00 00 02 Find out the MAC addresses of your network devices if you intend to add them to the DHCP Client List screen IP Pool Setup The NR2101 is pre configured with a pool of...

Page 93: ...on for the clients If not DHCP service is disabled and you must have another DHCP server on your LAN or else the computers must be manually configured When set as a server fill in the following three...

Page 94: ...vice provider 11 1 1 What You Can Do in this Chapter Use the SMS screen to view messages received on the NR2101 Section 11 2 on page 94 11 2 SMS Inbox Click SMS and then the following screen appears U...

Page 95: ...39 SMS LABEL DESCRIPTION Serial No This field displays the serial number of the message entries From This field displays the telephone number of the sender Date Time This field displays the date and...

Page 96: ...on page 100 12 2 Firmware Upgrade This screen allows you to upload new firmware to your NR2101 You can download new firmware releases from your nearest Zyxel FTP site or www zyxel com to use to upgrad...

Page 97: ...imeout to save the changes To change your account password enter the Old Password New Password and then re enter the New Password to confirm Click Update to save the changes Table 41 Firmware Upgrade...

Page 98: ...ord again Very long idle timeouts may have security risks A value of 0 means a management session never times out no matter how long it has been left idle not recommended Old Password Enter the defaul...

Page 99: ...pears Click OK to reboot the NR2101 This allows you to reboot the NR2101 without turning the power off Wait a few minutes until the login screen appears If the login screen does not appear enter the d...

Page 100: ...aintenance NR2101 User s Guide 100 Figure 101 FACTORY RESET 12 6 Logout Use this screen to log out of the NR2101 s web configurator Click LOGOUT The following screen appears Click OK to log out Figure...

Page 101: ...s not turn on The LCD display is not on 1 Make sure the battery is charged Press the power button to turn the NR2101 on Section 1 4 on page 11 2 If the problem continues contact the vendor 13 3 NR2101...

Page 102: ...fault IP address To reset the NR2101 use the LCD touch screen to go to Settings Restore Default and then select Restore See Section 1 5 6 14 on page 32 7 Disconnect your computer from the NR2101 and t...

Page 103: ...t 4 Make sure your SIM card s account is valid and has an active data plan Check your service contract or contact your service provider directly 5 Make sure your data plan has not reached its limit 6...

Page 104: ...l strength on the NR2101 LCD screen If the signal strength is low try moving the NR2101 closer to the ISP s base station if possible or try pointing it directly to the ISP s base station Look around t...

Page 105: ...ansmission range of the NR2101 4 Make sure you are using the correct WiFi network name and password to connect to your NR2101 Check your WiFi network settings by reexamining the network name Name SSID...

Page 106: ...Chapter 13 Troubleshooting NR2101 User s Guide 106 13 7 Getting More Troubleshooting Help Search for support information for your model at www zyxel com for more troubleshooting suggestions...

Page 107: ...ndex shtml for the latest information Please have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that you rec...

Page 108: ...k Philippines Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg Taiwan Zyxel Communications Corporation https www zyxel com tw zh Thailand Zyxel Thailand...

Page 109: ...s www zyxel com fi fi France Zyxel France https www zyxel fr Germany Zyxel Deutschland GmbH https www zyxel com de de Hungary Zyxel Hungary SEE https www zyxel com hu hu Italy Zyxel Communications Ita...

Page 110: ...ain Zyxel Communications ES Ltd https www zyxel com es es Sweden Zyxel Communications https www zyxel com se sv Switzerland Studerus AG https www zyxel ch de https www zyxel ch fr Turkey Zyxel Turkey...

Page 111: ...s Corporation https www zyxel com co es Ecuador Zyxel Communications Corporation https www zyxel com co es South America Zyxel Communications Corporation https www zyxel com co es Middle East Israel Z...

Page 112: ...s and other countries following the EU Directive 2014 53 EU without any limitation except for the countries mentioned below table In the majority of the EU and other European countries the 5GHz bands...

Page 113: ...Zyxel d clare que l appareil quipements est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 2014 53 UE Hrvatski Croatian Zyxel ovime izjavljuje da je radijsk...

Page 114: ...connecting it to a power outlet Do not allow anything to rest on the power adaptor or cord and do NOT place the product where anyone can walk on the power adaptor or cord Polski Polish Niniejszym Zyxe...

Page 115: ...ainable development Die folgende Symbol bedeutet dass Ihr Produkt und oder seine Batterie gem den rtlichen Bestimmungen getrennt vom Hausm ll entsorgt werden muss Wenden Sie sich an eine Recyclingstat...

Page 116: ...roduct or components to proper operating condition Any replacement will consist of a new or re manufactured functionally equivalent product of equal or higher value and will be solely at the discretio...

Page 117: ...urce Licenses This product may contain in part some free software distributed under GPL license terms and or GPL like licenses To request the source code covered under these licenses for Zyxel Communi...

Page 118: ...onfiguration Protocol DHCP server 92 disclaimer 112 DNS Server 57 Domain Name System See DNS Dynamic Host Configuration Protocol 92 E ESSID 105 F filters MAC address 73 Firewall guidelines 87 firewall...

Page 119: ...ervice Set IDentity See SSID SSID 63 65 66 stateful inspection firewall 86 status 53 T TCP IP configuration 92 time 98 trigger port 85 Trigger port forwarding 85 example 85 process 85 W WAN Wide Area...

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