ZyWALL Series Internet Security Gateway
Troubleshooting
A-1
Appendix A
Troubleshooting
This chapter covers potential problems and possible remedies. After each problem description,
some instructions are provided to help you to diagnose and to solve the problem. Please see our
included disk for further information.
Problems Starting Up the ZyWALL
Chart A-1 Troubleshooting the Start-Up of Your ZyWALL
PROBLEM CORRECTIVE
ACTION
Make sure that you have the included power adaptor or cord connected to the ZyWALL
and to an appropriate power source.
Replace the fuse if it is burnt out (see the appendices for more on changing a fuse).
None of the
LEDs turn on
when you
turn on the
ZyWALL.
If the error persists, you may have a hardware problem. In this case, you should contact
your vendor.
1. Check to see if the ZyWALL is connected to your computer’s console port.
VT100 terminal emulation
9600 bps is the default speed on leaving the factory. Try
other speeds in case the speed has been changed.
Cannot
access the
ZyWALL via
the console
port.
2. Check to see if the
communications program is
configured correctly. The
communications software
should be configured as
follows:
No parity, 8 data bits, 1 stop bit, data flow set to none.
Summary of Contents for Internet Security Gateway ZyWALL 100
Page 1: ...ZyWALL 10W 30W 50 100 Internet Security Gateway User s Guide Version 3 62 February 2004 ...
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Page 124: ...ZyWALL Series Internet Security Gateway 8 16 WAN Screens Figure 8 10 Dial Backup Setup ...
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Page 235: ...ZyWALL Series Internet Security Gateway VPN Screens 15 11 Figure 15 5 VPN IKE ...
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Page 282: ...ZyWALL Series Internet Security Gateway 16 20 Certificates Figure 16 9 Trusted CA Details ...
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Page 351: ...Logs IX Part IX Logs This part provides information and instructions for the logs and reports ...
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Page 356: ...ZyWALL Series Internet Security Gateway 20 4 Log Screens Figure 20 2 Log Settings ...
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Page 365: ...Maintenance X Part X Maintenance This part covers the maintenance screens ...
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