ZyWALL Series Internet Security Gateway
A-4
Troubleshooting
Problems Accessing an Internet Web Site
Chart A-6 Troubleshooting Web Site Internet Access
PROBLEM CORRECTIVE
ACTION
Disable content filtering and clear your browser cache.
Try connecting to the web site again. If you can now connect to this site, then the content
filter may have blocked original access. Check your content filter settings if this was not
your intention.
Cannot
connect to a
web site on
the Internet.
If you cannot connect to the site even after you disable content filtering, then please
check your device connections and Internet access settings. Your username and
password may be case-sensitive.
If device connections and Internet access settings are correct, then please contact your
Internet Service Provider.
Problems with the Password
Chart A-7 Troubleshooting the Password
PROBLEM CORRECTIVE
ACTION
The password field is case sensitive. Make sure that you enter the correct password
using the proper casing.
Cannot
access the
ZyWALL.
Use the Reset button to restore the factory default configuration file. This will restore all
of the factory defaults including the password. See
t
he
Resetting the ZyWALL
section in
the
Introducing the Web Configurator
chapter for details.
Summary of Contents for Internet Security Gateway ZyWALL 100
Page 1: ...ZyWALL 10W 30W 50 100 Internet Security Gateway User s Guide Version 3 62 February 2004 ...
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Page 124: ...ZyWALL Series Internet Security Gateway 8 16 WAN Screens Figure 8 10 Dial Backup Setup ...
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Page 235: ...ZyWALL Series Internet Security Gateway VPN Screens 15 11 Figure 15 5 VPN IKE ...
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Page 282: ...ZyWALL Series Internet Security Gateway 16 20 Certificates Figure 16 9 Trusted CA Details ...
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Page 351: ...Logs IX Part IX Logs This part provides information and instructions for the logs and reports ...
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Page 356: ...ZyWALL Series Internet Security Gateway 20 4 Log Screens Figure 20 2 Log Settings ...
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Page 365: ...Maintenance X Part X Maintenance This part covers the maintenance screens ...
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