ZyWALL Series Internet Security Gateway
Troubleshooting
A-3
Problems with the WAN Interface
Chart A-4 Troubleshooting the WAN Interface
PROBLEM CORRECTIVE
ACTION
The ISP provides the WAN IP address after authentication. Authentication may be through
the user name and password, the MAC address or the host name. Use the following
corrective actions to make sure the ISP can authenticate your connection.
You need a username and password if you’re using PPPoE or PPTP encapsulation. Make
sure that you have entered the correct
Service Type
,
User Name
and
Password
(the
user name and password are case sensitive). Refer to the
WAN Screens
chapter (web
configurator) or the
Internet Access
chapter (SMT).
If your ISP requires MAC address authentication, you should clone the MAC address from
your computer on the LAN as the ZyWALL’s WAN MAC address. Refer to the
WAN
Screens
chapter (web configurator) or the
WAN and Dial Backup Setup
chapter (SMT). It
is recommended that you clone your computer’s MAC address, even if your ISP presently
does not require MAC address authentication.
Cannot get
WAN IP
address from
the ISP.
If your ISP requires host name authentication, configure your computer’s name as the
ZyWALL’s system name. Refer to the
Wizard Setup
chapter (web configurator) or the
General Setup
chapter (SMT).
Problems with Internet Access
Chart A-5 Troubleshooting Internet Access
PROBLEM CORRECTIVE
ACTION
Connect your cable/DSL modem with the ZyWALL using the appropriate cable.
Check with the manufacturer of your cable/DSL device about your cable requirement
because some devices may require crossover cable and others a regular straight-through
cable.
Cannot
access the
Internet.
Refer to the
WAN Screens
chapter (web configurator) or the
Internet Access
chapter
(SMT) and verify your settings.
Summary of Contents for Internet Security Gateway ZyWALL 100
Page 1: ...ZyWALL 10W 30W 50 100 Internet Security Gateway User s Guide Version 3 62 February 2004 ...
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Page 124: ...ZyWALL Series Internet Security Gateway 8 16 WAN Screens Figure 8 10 Dial Backup Setup ...
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Page 235: ...ZyWALL Series Internet Security Gateway VPN Screens 15 11 Figure 15 5 VPN IKE ...
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Page 282: ...ZyWALL Series Internet Security Gateway 16 20 Certificates Figure 16 9 Trusted CA Details ...
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Page 351: ...Logs IX Part IX Logs This part provides information and instructions for the logs and reports ...
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Page 356: ...ZyWALL Series Internet Security Gateway 20 4 Log Screens Figure 20 2 Log Settings ...
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Page 365: ...Maintenance X Part X Maintenance This part covers the maintenance screens ...
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