z
Queue
Number
:
Define
an
extension
number
to
identify
the
queue.
z
Label
:Define
the
label
for
the
queue.
A
user
can
be
an
agent
of
multiple
queues,
by
giving
a
label
for
the
call
queue,if
an
incoming
call
is
distributed
to
an
agent
the
label
will
be
displayed
on
the
phone
screen
along
with
the
caller
ID.
So
a
call
queue
agentknows
which
call
queue
the
call
is
coming
from.
Ring
Strategy
z
RingAll
:
Ring
all
available
agents
until
one
answers(default)
z
RoundRobin
:
Starting
with
the
first
agent,
ring
the
extension
of
each
agent
in
turn
until
the
call
is
answered.
z
LeastRecent
:
Ring
the
extension
of
the
Agent
who
has
least
recently
received
a
call
z
FewestCalls
:
Ring
the
extension
of
the
Agent
who
has
taken
the
fewest
number
of
calls.
z
Random
:Ring
the
extension
of
a
random
Agent.
z
RRmemory
:
RoundRobin
with
Memory,
like
RoundRobin
above,
except
instead
of
the
next
call
starting
with
the
first
agent,
the
system
remembers
which
extension
was
last
called
and
begins
the
round
robin
with
the
next
agent
.
z
Agent
:
Check
each
agent
that
you
want
to
be
a
member
of
this
specific
Call
Center
Queue.
z
Agent
TimeOut(sec)
:
Specify
the
number
of
seconds
to
ring
an
agent’s
extension
before
sending
the
call
to
the
next
Agent
(based
on
Ring
Strategy).
z
Auto
Pause
:
If
an
Agent’s
extension
rings
and
the
Agent
fails
to
answer
the
call,
automatically
pause
that
agent
to
stop
themreceivingfurther
calls
from
the
queue.
z
Wrap
‐
Up
‐
Time(sec)
:
This
is
the
amount
of
time
in
seconds
that
an
agent
has
to
complete
work
on
a
call
after
which
the
call
is
disconnected.
(Default
is
0,
which
means
no
wrap
‐
up