For Assistance
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For Assistance
The following topics address areas of support for your phone, including troubleshooting,
specifications, account information, warranty information, and customer service contact
information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Question
: Phone freezes/operation is unstable.
Answer
: Turn the phone on again. If you are unable to turn the phone off, remove and replace
the Battery, and then turn the phone on again. Data that was being edited is erased after your
phone is powered on again.
Question
: Operation is unstable after a new application was installed.
Answer
: The newly installed application may be the cause. Uninstall the application in Safe
mode. See
Uninstall an App
. To turn the phone on in Safe mode:
l
Press and hold the
Power/Lock
key
> touch and hold
Power off
, read the disclaimer for
safe mode, and then tap
OK
.
o
After turning the phone on in Safe mode, "Safe Mode" appears at lower left.
o
After restarting in Safe mode, your phone can be powered on as usual.
o
Before turning the phone on in Safe mode, it is recommended that you back up
important data.
o
By powering the phone on in Safe mode, added widgets may be deleted.
Question
: Cannot use phone, mail, or Internet.
Answer 1
: Check whether you are where signal is weak or out of service area.
Answer 2
: Power the phone on again.
Answer 3
: Is the phone in Airplane mode? To check that Airplane mode is canceled:
l
From home, tap
Apps
>
Settings
>
Airplane mode
.
Answer 4
: Is data communication disabled? To check that data communication is enabled:
l
From home, tap
Apps
>
Settings
>
Data usage
>
Mobile data
.
Answer 5
: Is a disabled access point set? To reset to initial settings:
Summary of Contents for Prestige
Page 1: ...Available applications and services are subject to change at any time ...
Page 17: ...Get Started 9 1 From home tap Apps Settings Storage ...
Page 21: ...Get Started 13 1 From home tap Apps Settings Storage ...
Page 40: ...Basic Operations 32 1 From home tap Apps The apps list opens ...
Page 59: ...Basic Operations 51 Update an App Directly 1 From home tap Apps Play Store 2 Tap Menu My Apps ...
Page 63: ...Basic Operations 55 1 From home tap Apps Play Store 2 Tap Menu My Apps ...
Page 80: ...Phone App 72 1 From home tap Phone to display the dialer screen The dialer screen opens ...
Page 96: ...Phone App 88 1 From home tap Apps Voicemail ...
Page 105: ...Contacts 97 1 From home tap Apps Contacts You will see the Contacts list ...
Page 128: ...Messaging and Internet 120 2 Tap ...