84 Rev.A
WARRANTY
Which products are covered by ZENEC’s limited manufacturer warranty?
The limited manufacturer warranty (the “Warranty”) applies to ZENEC products purchased from an
authorized dealer by end customers in the European Economic Area or Switzerland (“Territorial Scope”).
What is the validity period of the ZENEC warranty?
Under this warranty, ZENEC guarantees for a period of 2 years, that the product is free from material
and/or workmanship defects at the time of the original purchase. This 2-year period commences on the
date of the original purchase as per the original invoice or till receipt. If you have purchased the product
as a consumer, and the defect is identified within the first six months after the original purchase (see
above), we will assume that the defect already existed at the time of purchase.
Who can claim under the warranty?
ZENEC grants the limited warranty exclusively to natural persons who purchased the relevant product
primarily for personal use.
What is covered by the warranty?
ZENEC guarantees that the product is free from material and/or workmanship defects at the time of the
original purchase. ZENEC does not, however, provide a warranty that covers every defect and damage
that may occur. It only covers the hardware components of the device, and not the software used with
the device, regardless of whether this was provided by ZENEC or third-party providers. The warranty
therefore does not cover the following cases, in particular:
• normal wear and tear (such as to surfaces and protective coverings);
•
superficial damage, such as scratches, dents, and damaged plastic, worn or mechanically defective
connections;
•
misuse, including any treatment resulting in physical or superficial damage such as a cosmetic defects
to the product;
• damage caused by connecting or using the product for anything other than its intended purpose, or
failure to observe the model-specific operating and/or installation instructions;
• installation or use of the product contrary to the applicable technical standards or the safety regulations
in the country in which the product is installed or used;
• damage caused by unauthorized repair attempts, or attempted repairs by someone other than an
authorized ZENEC service partner;
•
damage caused by modifications to the product not expressly authorized by the manufacturer;
• damage caused by malicious software (“Software Viruses”) or by using software that was not supplied
with the product or has been incorrectly installed;
• use of third party vendor software programs for editing, modifying, adapting, or extending ZENEC’s
authorized software components which are run on the product;
•
use of third-party firmware/operating system software
• damage caused by liquids or chemicals of any kind, and/or excessive temperatures, moisture, or
damp;
•
accidents, falls or other such effects of extreme accelerating forces;
•
damage caused by lightning strikes, electrostatic discharges, incorrect operating voltage, water, fire,
force majeure, inadequate ventilation or other reasons for which ZENEC is not responsible;
•
damage caused by using the device outside of the defined specifications;
• damage caused by using the product with other systems or devices which are not designed to be used
with this product;
•
adjustments or modifications without the prior written approval of ZENEC, including product upgrades
which extend beyond the specifications or characteristics described in the operating instructions;
•
modifications to the product for the purpose of adapting it to national or local technical norms or safety
standards in countries for which the product has not been expressly designed or manufactured;
• using service or spare parts which were not manufactured or distributed by ZENEC;
• using the product in connection with accessories which are not approved for use with this product;
ZENEC also does not give any guarantee (expressly, implicitly, statutorily, or otherwise) for the quality,
performance, accuracy, reliability or suitability of the product for a particular purpose except as descri-
bed for us, nor the software/firmware installed on the device in the factory.
A warranty can also not be provided if the model/serial/UUID product number on the product has been
modified, deleted, defaced, or removed. The same applies if the till receipt or invoice is incomplete and/
or illegible when presented.
Is ZENEC liable for other defects or damage?
ZENEC will only repair or replace products if they are covered by the terms of this warranty. ZENEC is
not liable for any material or intangible losses or damage such as the purchase price, loss of profits, loss
Summary of Contents for Z-E3776
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