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ZABER TECHNOLOGIES INC.
In Binary mode, the device sometimes returns fewer than 6 bytes.
This typically indicates a problem with the serial port settings. Some serial ports are set
to automatically recognize and remove specific control characters such as carriage returns
when they appear in the RS-232 receive buffer.
Check that the settings are correct and are not removing or replacing characters.
11.5. Slipping and Stalling
The device moves smoothly, but only moves for a short time then stops. The Blue LED is
flashing but the device is not actually slipping or stalling.
The internal encoder counter needs to be re-initialized. Reset the device by power cycling
it or sending system reset (T:0) command, then re-initialize it with the home (T:1) command.
Ground the device and avoid operating it under statically noisy environment.
The device makes noise but does not move. The Blue LED is flashing.
The device is stalling.
Try removing all external loads. If the device now extends and retracts normally, the
problem is excessive load. Try to reduce the load and ensure the load is less than the
maximum thrust. A higher thrust or torque can be achieved by lowering the speed of the
device using the maxspeed (T:42) setting.
If a device is stalling with no external load at default speed and acceleration settings then
it requires servicing.
12. Warranty and Repair
For Zaber's policies on warranty and repair, please refer to the Ordering Policies.
12.1. Standard products
Standard products are any part numbers that do not contain the suffix ENG followed by a 4 digit
number. Most, but not all, standard products are listed for sale on our website. All standard Zaber
products are backed by a one-month satisfaction guarantee. If you are not satisfied with your
purchase, we will refund your payment minus any shipping charges. Goods must be in brand new
saleable condition with no marks. Zaber products are guaranteed for one year. During this period
Zaber will repair any products with faults due to manufacturing defects, free of charge.
