21
12. Troubleshooting
Problem
Reason
Investigation/Solution
Grill not turning on.
Controller display
not showing any
numbers.
No fan or auger
operating noises.
NO POWER
• Check power supply to the grill. Power requirement is standard
residential 10Amp 240V AC.
• If using a portable power supply, ensure minimum 400Watt power
supply (240V AC).
BLOWN FUSE
• With grill unplugged, pull out the fuse (in back of controller panel)
and check to see if blown. If it is blown DO NOT just replace with
new one, as that will blow too.
• Check the auger motor and fan for any discolouration or heat
damage. If they look ok the problem is most likely the ignition rod.
• Contact Z Grills customer service to get replacement ignition rod.
WIRING NOT
CONNECTED
• Check to ensure that all wiring plugs are tightly connected.
CONTROLLER
FAILURE
• If the power supply is confirmed, fuse is not blown and the
controller LCD display is not lighting up, the controller may be
faulty and need to be replaced.
• Contact Z Grills customer service to get a replacement controller.
FLAME OUT
or
No smoke or fire
NO PELLETS IN
FIRE-POT
• Check to ensure there are pellets in the hopper.
• If there are pellets in the hopper, watch in the fire-pot to see if they
are being delivered and if the auger is very slowly turning.
• Ensure Initial Startup procedure has been completed to prime the
auger feed tube with pellets.
AUGER MOTOR
FAILURE
• Remove the grease tray and heat baffle so you can see in the fire-
pot.
• Manually test the operation of the auger using the TEST GRILL
option in the controller MENU.
• Check to see if any discolouration to the auger motor which would
indicate failure.
• Contact Z Grills Australia customer support for replacement parts.
IGNITION ROD
FAILURE
• With the grease tray and heat baffle removed and the fire-pot
vacuumed clean, manually test the operation of the ignition rod
using the TEST GRILL option in the controller MENU.
• Look to see if the ignition rod is getting red hot in 2-3 minutes. If
unclear, touch with a long twisted piece of paper.
• If not getting hot, contact Z Grills Australia customer support for a
replacement part.
MOIST PELLETS
• Moist pellets will not burn well and the fire can go out.
• This will be apparent if lots of unburnt pellets are in the fire-pot.
• Clean out all existing pellets and replace with clean, dry pellets and
try running the grill again.
TOO MUCH ASH
• Lots of ash will smother the fire. Clean out the ash from the fire-pot
and refer to section 4 Cleaning Instructions.
Visit zgrills.com.au/help or scan the QR code for the latest
troubleshooting guides and videos.
Scan for help
information
