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Error codes will be displayed on the controller LCD screen. The grill will begin
the Shut Down cycle or turn OFF if there is an ERROR. The problem must be
solved before the grill can operate normally again. Check the
Troubleshooting
section for more detailed information, or scan the QR code for help with error
troubleshooting.
7. Error Codes
ERROR 1 - TEMP SENSOR
•
Controller is not receiving a signal from the temperature sensor.
•
May be due to bad wire connection on the controller, loose plug in middle of the cable
or faulty temperature sensor.
ERROR 2 - HIGH TEMP
•
Grill internal temperature has exceed 260
o
C. Grill will begin Shut Down cycle.
•
If the temperature continues to rise beyond 280
o
C the grill will turn OFF.
•
High temperature error can occur in hot weather when the grill in direct sun. Open the
grill lid and move it into the shade to reduce the temperature.
•
If this error occurs when the grill is definitely NOT too hot, the grill temperature sensor
or controller may not be functioning properly. Please contact our support team.
ERROR 3 - FLAME OUT
•
The temperature of the grill has dropped, possibly due to the fire going out.
•
Possible reasons include:
‣
Grill may have run out of pellets (if mid cook)
‣
Fire has gone out due to moist pellets (if mid cook)
‣
The lid has been left open for too long, resulting in the temperature sensor reading
a low temperature. This will only occur if left open for more than 10 minutes.
ERROR 4 - NO FIRE
•
The fire was not successfully lit during the Firing Up process.
•
Possible reasons include:
‣
Grill may have run out of pellets
‣
Pellets may be moist
‣
Auger may not be feeding pellets (seized auger or faulty auger motor)
‣
Fan may not be feeding the fire-pot with air flow (just smoke, no fire)
‣
Ignition rod not operating (no smoke)
•
If the Auger Motor, Fan or Ignition Rod are not operating, complete a system check and
if a replacement part is required please contact our support team.
ERROR 5 - AUGER
(Auger Motor not using power)
ERROR 6 - FAN
(Fan Motor not using power)
ERROR 7 - I-ROD
(Ignition Rod not using power)
ERROR 8 - SYSTEM
(Controller board issue)
If a replacement part may be required please contact our support team.
