Operation Manual
69
www.xmfg.com
Xtreme Manufacturing Product Warranty Policy
Xtreme Warranty Statement
Effective: 1/1/2017
6) All parts claimed under warranty must be held available for return and inspection upon request for a period
of 90 days from date of claim submission, it is necessary that all parts are individually tagged or marked with
their part number and the warranty claim number. All parts returning should be still in a factory state, free of
any alteration to the original design. If the parts are subject to repair it will need to be pre authorized by the
Xtreme Product Support Group and or Warranty Department prior to the repair being completed. After 90
days all parts replaced under warranty which have not been returned, to Xtreme Manufacturing should be
destroyed. Failure to produce parts requested by the Warranty Administrator for inspection within a period of
14 days will result in the claim being automatically rejected in full. Materials returned for warranty inspection
must have the following procedure:
Carefully packaged to prevent additional damage during shipping
Drained of all contents and all open ports capped or plugged
Shipped in a container tagged or marked with the RMA number
Shipped PREPAID (ground service only). Any item(s) returned for warranty by any other means may
be refused and returned, unless prior approval is agreed with Xtreme.
7) At the direction of the Xtreme Manufacturing Warranty department, any component part(s) of Xtreme
Manufacturing products to be replaced or repaired under this warranty program must be returned freight
prepaid for inspection. An RMA (Returns material authorization) must be requested from Xtreme
Manufacturing Warranty department, a copy to be placed with the returning component part(s).
8) All warranty replacement parts will be shipped freight prepaid (standard charges, ground shipping only)
from the Xtreme Manufacturing Parts department, Service Department or from the Vendor to Dealer/SSC or
Customer. Any other shipping method is the customer responsibility.
9) All warranty claims are subject to approval by Xtreme Manufacturing Service department. Xtreme
Manufacturing reserves the right to limit or adjust claims with regard to defective parts, labor or travel time
based on usual and customary guidelines.
10) Reimbursement policy, labor will be paid at 75% of posted hourly shop rate. Travel time will be paid at $50
per hour up to a maximum of 3 hours. Xtreme Manufacturing will pay 1 hour of troubleshooting time per
warranty claim, unless expressly agreed otherwise in writing and in advance by Xtreme’s Warranty
Department. An annual rate declaration must to be supplied to the Xtreme Warranty administrator by January
31
st
and will be used as the reimbursable rate for that calendar year.
