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XO 4 & XO FLEX TROUBLE SHOOTING GUIDE

Version 3.30

84

CAS 1 DÜRR

All the following information is the property of Dürr dental. No data or indications have been modified
and have only been added to this guide to provide the necessary information to be able to quickly
intervene on a failure related to the Amalgam separator CAS1.
For more information, please refer to the “Installation and Operating Instructions” at
http://www.durrdental.com/

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Summary of Contents for 4

Page 1: ...XO 4 XO FLEX TROUBLE SHOOTING GUIDE YB 907...

Page 2: ...AIR SYNC FAILED 13 CODE BLOCK REQUIRED CALL SERVICE 13 CS ERROR 13 MISSING DMX PCB 13 WRONG INSTRUMENT 13 WRONG SUSP PCB 14 CHECK WHITE BOTTLE 14 CHECK YELLOW BOTTLE 14 SUCTION CLEAN FAIL CALL SERVICE...

Page 3: ...nsors do not work 21 Valves air water 21 Valves in unit stand do not work 21 OP Light 21 The OP Light does not work 21 Joystick Base Chair position 21 Base joystick does not work 21 Water Disinfection...

Page 4: ...ter or air on the syringe block 33 No spray air on the syringe module 33 SYRINGE 3F 6F 34 Failure description 34 Syringe not activated when the suspension is pulled 34 Syringe activated when not pulle...

Page 5: ...ing lamp does not work when activated 49 D RR CAMERA VIDEO iX iX HD HD Smart 50 The camera does not work when the suspension is activated 50 The camera is active when the suspension is at rest 51 No L...

Page 6: ...N 374 Level Sensor PCB 61 No water in the container 62 Overflow mixing Cup 63 Air bubbles shoots water out of mixing cup 63 Valves contacts connections in the Basic configuration and suction cleaning...

Page 7: ...74 Chair synchronisation 75 To synchronise the chair proceed as follows 75 Note that this description refers to firmware version 1 51 or later 75 Alternative procedure 75 Information 76 The XO operat...

Page 8: ...ed 85 The yellow LED is on the red LED flashes and an acoustic signal is emitted 85 The green and red LEDs flash alternately and the acoustic signal is emitted 85 The orange light flashes and the acou...

Page 9: ...pment replacement If you are in doubt about any of the procedures described in this manual contact your XO technician Some minor hardware and software failures involve troubleshooting techniques beyon...

Page 10: ...heck the following Check that diodes D800 D191 and D110 at Bridge PCB are ON If LED D110 3 3VDC is ON Check CA 103 Display cable for visible defects Check that CA 103 at J12 connector is properly conn...

Page 11: ...lting in a network fail If one of the cable insulations is damaged and one of the conductors accidentally touches a grounded metal object it can cause a ground loop Check that the brown and white comm...

Page 12: ...ckplane PCB Verify the fuse F1 on Stand Controller PCB by checking the yellow LED D29 is ON For more info go to page 16 Replace Stand Controller PCB if necessary Consult XO technician WATER LEAK CALL...

Page 13: ...ith firmware v2 00 or higher has no code block installed This message can t be removed and unit not operable in this mode Consult a XO technician CS ERROR Displayed if the unit s firmware is not compl...

Page 14: ...not damaged or squeezed Replace if necessary part no MG 880 More information can be found Water Disinfection System on page 49 and 50 CHECK YELLOW BOTTLE Displayed when the Suction disinfection bottle...

Page 15: ...arate EMI filter are equipped with an AP 005 PCB board See Service Note dated 02 September 2017 on the XO Site page Technical Service Failure description Reason Solution LED D3 is off Power supply cha...

Page 16: ...ins PCB are ON Problem with the transformer power supply Check that the transformer connector is inserted properly into J11 on the Mains PCB board Check that transformer output connector is inserted p...

Page 17: ...is blown or the transformer is defective Remove the control pedal cover Measure the 5V on pin J1 of cable CA 009 Pin 3 Yellow 5V and Pin 4 Green GND If 5V is present see other symptoms connected with...

Page 18: ...hen the chair is raised or lowered Water Clean and Suction Clean system In the service panel Check the CA 008 S15 cable connected on J1 on the AN 374 Suction Clean dispenser level sensor PCB Same for...

Page 19: ...PCB J1 Chair signal CA 001 J15 Assist signal J3 Basic config CA 006 J16 CTL Stand Controller PCB J4 Suct Clean System CA 008 AUX 1 6 PC communication PCB J5 Backflow prev CA 007 Screen Power supply PC...

Page 20: ...L 600 SENSORS VALVES AND PUMPS S5 LEVEL DETECTOR FOR BACKFLOW PREVENTION V4 CUP FILLER S5B LEVEL DETECTOR FOR WATER CLEAN V7 CUSPIDOR FLUSH S11B MIXING CUP LOW LEVEL DETECTOR FOR SUCTION CLEAN V39 WAT...

Page 21: ...P Light and or the cable are not defect or settings not activated in Dentist menu Refer to page 72 XO Operation Light for other failures or page 26 for defining parameters in the Technician menu Joyst...

Page 22: ...LED is OFF 24VAC No power supply from the UNIT 24VAC The Precisions voltage is generated from the Power Supply AN 371 Check that the CA 004 power cable is properly connected on J1 Bridge PCB AN 368 t...

Page 23: ...fuses burn directly when the unit is switched on always check that the cable CA 004 is not damaged first 34V is measured between pin 1 and 6 34V is measured between pin 2 and 6 2 34V 3 24VAC The LED...

Page 24: ...XO 4 XO FLEX TROUBLE SHOOTING GUIDE Version 3 30 24 BRIDGE PCB CONNECTORS J2 TO J36 Point of measurement...

Page 25: ...ut not brushless motor type MX2 Failure description Reason Solution D6 LED is OFF Failure on the 5V supply from AN 368 Check the CA 017 Power Driver cable For voltage measurements on J2 refer to Jumpe...

Page 26: ...ilure description Reason Solution No water on instruments No water Fault on waterline instrument bridge Check if the water reaches the syringe 3F 6F The flow meter nozzle is obstructed Replace the flo...

Page 27: ...s obstructed Remove and clean the nozzle on the flow meter Follow the instructions in the manual YB 910 Instruction cleaning Flow meter Check if the proportional valve AN 903 is working properly not o...

Page 28: ...the wrong connection Before entering the technician menu Verify that the instrument is properly connected Verify that the instrument is inserted on the correct connector Verify the number behind the...

Page 29: ...micromotor operates correctly when the parameter AD 605 in the SPCB 1 6 menu is selected However if the MC3 micromotor or turbine is equipped with an LED and the parameter is set to AD 605 this may ha...

Page 30: ...XO 4 XO FLEX TROUBLE SHOOTING GUIDE Version 3 30 30 TECHNICIAN MENU Configuration Adjustments...

Page 31: ...XO 4 XO FLEX TROUBLE SHOOTING GUIDE Version 3 30 31 SUSPENSION CONFIGURATION...

Page 32: ...provides the voltages required for the operation of the 3F 6F syringe controls the lighting of the optical fiber The Hall effect sensor detects if the instrument is activated 1 Prop Spray air valve AN...

Page 33: ...e in the technician menu Set it to 100 see page 26 Technician menu Obstructed by plastic swarf or grease deposits Remove the suspension from the connector the and check that it is not obstructed by gr...

Page 34: ...the CA 100 cable connecting the Bridge PCB to the suspension PCB is properly connected Replace CA 100 No Water Fault in waterline to bridge Water shutdown at the main inlet Check if water is present...

Page 35: ...Bridge PCB AN 368 is lit If LED D800 is off check LED D1 on the Power supply AN 371 is on If off check and replace fuse F13 Page 14 Suspension cable is not mounted properly or is defective Check that...

Page 36: ...ush micromotor The MC3 micromotor is powered directly by the 24VDC of the Bridge PCB AN 368 The Powerdriver PCB AO 137 controls rotation and speed variation 2 Block AN 501 AN 501 3 Water Valve 2 2 AN...

Page 37: ...en verified The instrument bridge PCB is defective Change Bridge PCB AN 368 Micromotor is active while the suspension cord is not pulled The magnet not aligned or not correctly placed in the field of...

Page 38: ...is correctly set in the technician menu 0 to 3 3V Increase the value to obtain the correct luminosity Refer to the technician menu on page 26 LED is defective Change LED Suspension PCB is defective C...

Page 39: ...ician menu Set it to 100 during the test Info regarding technician menu refer to page 26 Obstructed by plastic swarf or grease deposit Dismount the suspension connector and check at the connector are...

Page 40: ...OUBLE SHOOTING GUIDE Version 3 30 40 MICROMOTOR MX2 BIEN AIR 2 Block AN 501 3 Water Valve 2 2 AN 506 4 Spray air valve 3 2 AN 507 5 proportional valve drive air AN 508 6 Connector AN 509 7 PCB AO 328...

Page 41: ...tor type MX2 The motor does not run when the pedal is activated Micromotor is defective Refer to MC3 for complete trouble shooting If the micromotor MX2 is defective use the following reference HT 250...

Page 42: ...FLEX TROUBLE SHOOTING GUIDE Version 3 30 42 TURBINE 2 Block AN 501 3 Water valve 2 2 AN 506 4 Spray air valve 3 2 AN 507 5 Proportional valve Drive air AN 508 6 Connector AN 509 7 PCB AO 328 8 Cable...

Page 43: ...d is not pulled The magnet not aligned or not correctly placed in the field of the hall contact Align the suspension Check that the magnet is present and properly aligned If the magnet is missing chan...

Page 44: ...in the flow meter block is obstructed Clean the flow regulator properly Read document YB 910 The Powerdriver is defective The Power driver power up the proportional valve Measure output PWM between pi...

Page 45: ...the syringe If no air refer to Water air in the instrument Bridge The air flow is set too low Check the air flow configuration AIR in the technician menu Set it to 100 during the test Info regarding t...

Page 46: ...er type EMS Satelec Odontoson Failure description Reason Solution The scaler is not activated when the suspension is pulled The suspension cable is not mounted properly or is defective Check that the...

Page 47: ...the speed setting on the screen by moving the throttle to the left or right Refer to section Foot control Suspension cable is not mounted properly or is defective Check that the CA 101 or CA 109 EMS N...

Page 48: ...t Proportional water valve defective Even if Output OK on the power driver the valve AN 903 still does not work Change proportional valve Flow meter is defective Check by configuring to MAX water flow...

Page 49: ...upply issue on the Power Supply PCB Check if the LEDs D2 D4 located on the Power Supply PCB AN 371 are lit If not check fuses 11 F12 View the session Power Supply PCB AN 371 page 16 Power supply issue...

Page 50: ...mini USB in bajonet connector illustrated below AP 071 CA 084 Failure description Reason Solution The camera does not work when the suspension is activated Suspension cable is not mounted properly or...

Page 51: ...er to the unit Bypass cables in the floor and check the camera is working by connecting a computer directly to the USB cable in the bridge arm Missing image connection due to too long cables Use an ac...

Page 52: ...ive Replace the interchangeable head No image USB connection cable not connected Connect the USB connection cable USB connection cable too long For long connection to the clinic PC use an USB repeater...

Page 53: ...ipset driver from the manufacturer Not necessary for PC running Windows 8 and higher Camera is recognized as Vistacam IX HD without the interchangeable head TMMonitor exe is open in the Task manager C...

Page 54: ...XO 4 XO FLEX TROUBLE SHOOTING GUIDE Version 3 30 54...

Page 55: ...GUIDE Version 3 30 55 CONNECTORS CONFIGURATION ON AN 369 BACKPLANE Basic configuration Suction Clean System Water treatment Backflow prevention Consult page 15 for more information regarding the conne...

Page 56: ...is defective Disassemble the valve clean or replace the valve gasket The stand Controller is defective The Stand Controller AO 891 controls all valves level sensors pumps suction and patient chair sig...

Page 57: ...when pressing the knob and not when the chair reaches the preprogrammed rinse position execute a reset from the technician menu Refer to page 13 If the reset does not solve the issue do the following...

Page 58: ...XO 4 XO FLEX TROUBLE SHOOTING GUIDE Version 3 30 58 LIQUID SENSOR PCB AP 869...

Page 59: ...ues to flash change AP 869 PCB Upper LED remains off when water reaches the short liquid detector sensor probes Ether the sensor pins on PCB or the cable are defective if the LED flashes it might indi...

Page 60: ...stops the sensor probe upper level At the end of the filling process the controller stand sends a signal to the V27 solenoid valve which closes and releases the pressure inside the tank This process...

Page 61: ...ate The pump does not work properly Check if the pump is working properly the session takes 2 seconds Check that the liquid is flowing through the unit from the Water Clean bottle to the mixing cup Me...

Page 62: ...mixing cup or are defective Refer to chapter Liquid sensor PCB AP 869 on page 54 The water supply valve V27 is defective Verify that the connectors are properly inserted Measure the voltage at the co...

Page 63: ...pins are not properly placed in the bucket or defective Refer to chapter Liquid sensor PCB AP 869 on page 56 The water supply valve V27 is defective The piston of the solenoid valve does not close pr...

Page 64: ...XO 4 XO FLEX TROUBLE SHOOTING GUIDE Version 3 30 64 SUCTION DISINFECTION SYSTEM...

Page 65: ...d in the reservoir Check that the pins do not touch the edges of the mixing cup or are short circuited Consult the chapter Liquid Sensor PCB AP 869 on page 56 Replace Liquid Sensor PCB AP 869 The wate...

Page 66: ...es the content of the suction clean dispenser located in the service panel Check that there is no gap between the sensor and the dispenser If necessary adjust the liquid sensor and secure that the dis...

Page 67: ...or PCB AP 869 on page 56 Replace the liquid sensor PCB AP 869 The water valve V39 is defective Fills the mixing cup with water Check if the valve V39 connections are properly inserted CA 008 cable Che...

Page 68: ...nt holder the PCB is connected directly to the Bridge PCB AN 368 via the CA 045 cable On the chair the cable is connected to the AN 369 board on J1 Signal chair The communication is as follows When on...

Page 69: ...t is switched on Sensor detection range is not properly adjusted Remove the cover from the suction holder and check that all 4 LEDs are lit See table down below Adjust the sensitivity range by adjusti...

Page 70: ...s not calibrated or out of calibration Synchronize the chair according to the notice YB 755 Chair synchronization The stand controller is defective The stand controller AO 891 generates signal No move...

Page 71: ...ting the course Danger of overheating Extremely dangerous manipulation please contact your XO technician for assistance Major Cases J104 the 24V is generated by the board Stand Controller AO 891 In ca...

Page 72: ...For your safety please inform those present of your intervention That no one can operate or reset any circuit breaker or switch without your permission That no one can interrupt your task before you...

Page 73: ...ector type MOLEX 50 84 1030 3POS 084 Handling Lower the backrest until it reaches its lowest position Once lowered disconnect the connector from the motor and plug the CA 002 cable connector When done...

Page 74: ...st position Drive lock closest to the motor Reassemble the 4 guiding rods correctly Lock them in the drive lock with U shaped locking pin Slide the backrest so that it rests on the lock nut Powering u...

Page 75: ...ess foot control joystick south against yourself Display shows CHAIR 5 Press foot control joystick east right Display shows RINSE 0 6 Press foot control joystick south Display shows SYNC 7 Press foot...

Page 76: ...ped with a Halogen Operating light and the Mains PCB must be replaced order the following reference by AN 378 PCB The halogen power cable has the reference CA 013 Units produced after September 2017 e...

Page 77: ...n LED on Halogen If the power cable CA 013 is correctly connected on the jumper J20 situated on MAIN PCB AN 378 Check the transformer output voltage The OP lamp does not switch on when placing the han...

Page 78: ...tion BUS the value should be around 120 Measure the 5V voltage between Pin 1 Yellow et Pin 4 Green GND If the 5V Voltage is missing Verify the fuses on Power Supply AN 371 Read 5V Overvoltage protecti...

Page 79: ...g happens when the pedal is activated Out of calibration Calibrate the control pedal according to the instructions in YB 795 Pedal control PCB is defective Replace complete foot control XO 4 1 AO 058...

Page 80: ...LED On but The following message HDMI Analog appears at the top left of the screen it indicates that the screen is not connected to a source PC Check that the HDMI cable is connected correctly at each...

Page 81: ...n problems are affecting the image quality It is recommended to add a USB amplifier adapter between the camera s USB connector in the terminal and the PC s USB cable Screen problem The display turns o...

Page 82: ...XO 4 XO FLEX TROUBLE SHOOTING GUIDE Version 3 30 82 ELECTRICAL CONNECTIONS FOR Spittoon Valves D RR CAS 1 D RR COMBI SEPAMATIC CS 1...

Page 83: ...t http www durrdental com Failure description Reason Solution Spittoon valve is not working No Power supply Verify the power supply Check the connectors No air present Check the compressed air supply...

Page 84: ...dental No data or indications have been modified and have only been added to this guide to provide the necessary information to be able to quickly intervene on a failure related to the Amalgam separa...

Page 85: ...heck if the floater is moving freely Dirty sewage pipe dirty siphon Cleaned the wastewater evacuation pipe siphon The green and red LEDs flash alternately and the acoustic signal is emitted Dirty or d...

Page 86: ...on Cleaned the wastewater evacuation pipe siphon Device is generating high vibrations The pump cone is clogged Clean or replace the pump cone Centrifuge is clogged Clean or replace the centrifuge Insu...

Page 87: ...CS1 For more information please refer to the Installation and Operating Instructions at http www durrdental com Failure description Reason Solution CS1 does not start No power supply Check if the CS1...

Page 88: ...Manufacturer XO CARE A S Copenhagen Denmark Subject to change Usser d M lle H ndv rkersvinget 6 DK 2970 H rsholm 45 70 20 55 11 info xo care com...

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