Xo 4, Troubleshooting Manual

Page: 52 / 88

XO 4 & XO FLEX TROUBLE SHOOTING GUIDE
Version 3.30 52
All the following information is the property of Dürr dental. No data or indications have been modified.
Those informative have been added to this guide to provide the necessary information to be able to
quickly intervene on a failure related to the Vistacam iX or iX HD camera.
For more information, please refer to the "Vistacam iX or iX HD - Installation and Operating Instructions"
at http://www.durrdental.com/
Image cloudy, Milky
The hygienic protective cover is
not placed correctly on the
optical window Place the hygienic protective
cover on the optical window
correctly
Optical element scratched Replace the interchangeable
head.
The handpiece is defective Send the handpiece for repair
Lens above image sensor dirty Clean lens image sensor
Image too dark The LED is defective Replace the interchangeable
head
No image USB connection cable not
connected Connect the USB connection
cable
USB connection cable too long For long connection to the clinic
PC, use an USB repeater
Computer not switched on;
software not started Switch on the computer and start
the software.
Camera driver not correctly
installed Check the driver installation and
software settings.
Interchangeable head not placed
on correctly, no contact between
the handpiece and the
interchangeable head Ensure that the interchangeable
head has been placed on to its
fullest extent, no gap between
the handpiece and the
interchangeable head.
The camera vibrates when
pressing the trigger button,
but no picture is displayed
Interchangeable head not
recognized by software Replace the interchangeable
head.
Moving image judders
Processor power of the
computer is too low Reduce image resolution.
Use a computer in accordance
with the system requirements
(9000-618-148)
Resolution not set correctly Set resolution to:
IX: 1024x768
IX HD:1280x1024