Xicom XTU-400K, Operation And Installation Manual

Page: 159 / 189

MNC-0700-001 3 Revision F
Service and Repair
Service and Repair
Introduction
Xicom Technology recommends that all equipment be returned to
the Xicom factory or approved service centers for any calibration,
tuning and repairs that require internal access to the equipment.
Special training, procedures, test equipment, and maintenance
manuals are required to service this equipment. Do not attempt to
service or repair Xicom Technology equipment unless you are a
qualified technician and you have successfully completed the Xicom
Technology equipment operation and repair program. Product
maintenance manuals are provided to all personnel who complete
the equipment operation and repair training program. The
maintenance manuals include all the necessary documents to
service and repair Xicom Technology equipment.
Return Authorization
Returned Material Authorization
Before returning the equipment obtain a RMA (Returned Material
Authorization) Number. To obtain a RMA Number contact Xicom
Technology at:
Telephone: 408-213-3000
Facsimile: 408-213-3107
email: CustSupport@xicomtech.com
Or you may use the online RMA request form located on the Xicom
Technology Web Site:
www.xicomtech.com/support/support.htm
Figure 1 on page 5 is an example of the RMA Form.
When corresponding with Xicom Technology always refer to the
equipment by the model number, part number and serial number.