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Xerox Series User Guide

57

6. Troubleshooting

This section describes WorkCentre troubleshooting for the following problem
areas and messages:

Page

Clearing Jams ................................................................. 58

Paper Jams While the WorkCentre is Printing .................... 58
Tips for Avoiding Paper Jams ............................................. 59

Display Error Codes ........................................................ 60
Printer Problems ............................................................. 61
Print Quality Problems .................................................... 64
Paper Feeding Problems ................................................ 69
Scanning Problems ........................................................ 71
Diagnostic Display on the Control Panel ......................... 72
General Tips ................................................................... 73

Installation ........................................................................... 73
Performance ........................................................................ 73
Customization...................................................................... 73

Status Message Codes on the Control Panel.................. 74

Refer to the specific subsection for a description of the problem and
associated solutions.

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Summary of Contents for WorkCentre XK25c

Page 1: ...WorkCentre XK35c 25c User Guide Part No 602P41500 Version 2...

Page 2: ...otection claimed includes all forms and matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generat...

Page 3: ...igning Ink Cartridges 12 Using the Automatic Paper Feeder APF 15 Loading Paper 15 Loading Envelopes 16 Using the Paper Tray 17 Using the Menu Button 18 Changing Ink Cartridges 18 Aligning Ink Cartridg...

Page 4: ...Copy 37 Using the Copy Menu Features 38 Adjusting Resolution 38 Adjusting Contrast or Color Intensity 38 Selecting Media Type 39 Setting Special Copy Features 39 Enlarging or Reducing the Image 40 Cho...

Page 5: ...int Quality Problems 64 Paper Feeding Problems 69 Scanning Problems 71 Diagnostic Display on the Control Panel 73 General Tips 74 Installation 74 Performance 74 Customization 74 Status Message Codes o...

Page 6: ...iv Table of Contents This page intentionally left blank...

Page 7: ...tre Use of other materials may result in poor performance and could create a hazardous situation Do not use aerosol cleaners Follow the instructions in this User Guide for proper cleaning methods Alwa...

Page 8: ...ot sure of the type of power available consult your local power company Do not allow anything to rest on the power cord Do not locate the WorkCentre where persons will step on the cord The ON OFF swit...

Page 9: ...Preface vii Safety Notes continued...

Page 10: ...Xerox equipment have been designed to exacting safety standards They have all undergone a variety of stringent safety tests including earth bond insulation resistance and electrical strength tests Xer...

Page 11: ...e WorkCentre apply to the cloth first Q Store paper in a dry area on a flat surface and in a closed cabinet Q Wrap partially used reams of media tightly WorkCentre Location For reliable WorkCentre ope...

Page 12: ...ation Supplies To order supplies for your WorkCentre call or visit your local retailer Part Numbers for Consumables Black Ink Cartridge 8R7881 Color Ink Cartridge 8R12591 CAUTION Non Xerox ink cartrid...

Page 13: ...Preface xi...

Page 14: ...Preface xii...

Page 15: ...and 32 MB RAM Windows NT 4 0 Q A USB cable is supplied for printing and scanning functions If you do not have a USB port on your PC and you want printing and scanning functions you must supply an IEEE...

Page 16: ...ing Paper 14 Loading Envelopes 15 Using the Paper Tray 16 Using the Menu Button 17 Changing Ink Cartridges 17 Aligning Ink Cartridges 17 Setting Paper Size Using the Control Panel 18 Testing the Print...

Page 17: ...OTE The black ink cartridge that is initially supplied with the WorkCentre is a standard capacity cartridge This initial black cartridge may run out of ink before the Low Ink Diagnostic Display turns...

Page 18: ...d controls and their locations Paper tray extension Platen cover Scanner module Control Panel Display Output tray extension Extender Paper tray extension Paper tray Automatic Paper Feeder side paper g...

Page 19: ...ued Scanner module Cartridge compartment lid support Ink cartridge access Control Panel Lower left back of machine Spare ink cartridge compartment AC power cord socket Lower right back of machine On O...

Page 20: ...orkCentre Control Panel 1 Resolution Press to select the print resolution Best Normal Draft 2 Contrast Press to lighten or darken the image Lighten Normal Darken 3 Media Type Press to choose the media...

Page 21: ...agnostic Lights up when colour cartridge ink level is low Display LEDs Lights up when black cartridge ink level is low Lights up when a paper jam occurs or the paper feeder is empty 7 Number of Copies...

Page 22: ...ws the menu code U01 Change cartridges U02 Align cartridges U03 Set paper size U04 Ink nozzle self test cleaning 12 Start Press to start operation or activate your selection 13 Stop Cancel Press to st...

Page 23: ...ave enough space to allow for easy paper loading paper unloading and opening of the front cover NOTE Do not place your machine X X In direct sunlight X X Near heat sources or air conditioners X X In d...

Page 24: ...he matching parallel port on your PC Swing the two wire clips on the sides of the WorkCentre parallel port inward until they lock firmly inside the notches on the parallel cable connector Refer to you...

Page 25: ...in a scrolling manner while the machine is initializing 9 The Display will show 001 when it is ready for use Control Panel mode indicators are set to default values for this setup procedure When you...

Page 26: ...section describe ink cartridge installation without using the WorkCentre Control Program To install ink cartridges using the WorkCentre Control Program see Section 5 Maintenance Control Program 1 Loa...

Page 27: ...artridge down into the cartridge holder on the left side of the carrier assembly Push it toward the back of the machine until it clicks into place 9 Close the cartridge compartment cover support and s...

Page 28: ...r are aligned better than any of the other printed lines in group A press Start If there is another set of printed lines that are aligned better press the appropriate Copy Size Scroll button until the...

Page 29: ...ase the paper Straighten the edges on a level surface NOTE For transparencies be sure to use transparency stock approved for use with inkjet printers Refer to the packaging for the transparency stock...

Page 30: ...Envelopes When printing envelopes remember to use the envelope guide in the Automatic Paper Feeder To load envelopes 1 Pull the envelope guide out towards you until it snaps into place at a right angl...

Page 31: ...paper size from the Control Panel or your PC software application before starting your print job 1 Place the paper in the Manual Paper Feeder and adjust the Manual Paper Feeder guide to the width of t...

Page 32: ...U02 Aligning the ink cartridges U03 Setting paper size U04 Ink nozzle self test cleaning NOTE During any Menu operation if you do not take any action press any buttons for one minute the machine will...

Page 33: ...on the Control Panel repeatedly until U03 is shown in the Display 2 Press Start P01 is displayed A4size 3 If necessary press one of the Scroll buttons to choose either P02 for letterpaper or P03 for...

Page 34: ...r Do not place heavy objects on top of the paper whether it is packaged or unpackaged Keep it away from moisture or other conditions that can cause it to wrinkle or curl Q Moisture proof wrap any plas...

Page 35: ...quality documents that compare favorably to those produced with a laser printer Coated Paper The coated paper has been developed for high quality printing with minimal or no smearing or running when...

Page 36: ...amount of ink If you need to print dense graphics try printing on heavier stock Q Do not use thicker paper than meets the specifications for this machine Printing with a paper that is thick enough to...

Page 37: ...3 1X Q Pagis Pro 2 0 a suite of scanning applications See Pagis Pro documentation on the Pagis Pro 2 0 CD ROM or Pagis Pro online Help for details You will need to install Pagis Pro using the setup e...

Page 38: ...ws 98 only a You will see an Add New Hardware dialog Select NEXT b Follow screen instructions to load USB driver When asked for USB driver source point to Xerox CD Continue with screen instructions c...

Page 39: ...ning the component you wish to uninstall The Program Group will open Double Click on the Uninstall icon The selected component is uninstalled Windows 95 98 or Windows NT Start Windows Select Start Pro...

Page 40: ...your PC to your Xerox WorkCentre It includes the following topics Page Printing a Document From an Application 26 Printer Settings 27 Windows 95 98 and 3 1x Printer Settings 28 Windows NT 4 0 Printer...

Page 41: ...ng Software 3 Start the program you are using to create the document and create or open the document you want to print 4 Choose Print or Print Setup from the File menu Make sure the WorkCentre is sele...

Page 42: ...ow a print job looks such as page size paper orientation and margins Settings made in the application to create the document will usually override settings made in the printer driver All screen captur...

Page 43: ...dows 3 1x Go into Print Manager and select the Xerox WorkCentre printer pull down the Options menu and select Printer Setup Click the Setup button to view the Page Main and Advanced tabs Windows NT 4...

Page 44: ...tions of booklet poster handout or two sided printing Q Paper tab for paper sources and sizes number of copies and orientation Q Document Quality tab for document and paper types and for print quality...

Page 45: ...30 Printing This page intentionally left blank...

Page 46: ...1 3 Scanning This section describes scanning with the Xerox WorkCentre XK35c The following topics are included Page Scanning 32 Starting the Scan Process 32 Scanner Tab Menus 34 Tab Menu Image Window...

Page 47: ...chine is powered on and the Display shows the message 001 2 Verify that you have installed the TWAIN driver software for your machine See Installing Software 3 With your PC and Windows running start y...

Page 48: ...ning process does not begin try lowering the resolution rate in the tab menu and repeat the scan step 8 Once you have generated a scanned image you can edit the image using the image editor functions...

Page 49: ...he dialog window contains the four tab menus and their parameters To scan click the Scan button in the lower right corner of the tab menu Using the Tab Menus The Basic Tab Menu is the first of the sca...

Page 50: ...ics Page Features 36 Making a single Copy 37 Using the Copy Menu Features 38 Adjusting Resolution 38 Adjusting Contrast or Color Intensity 38 Selecting Media Type 39 Setting Special Copy Features 39 E...

Page 51: ...Paper Type obtains the best copy quality for transparency glossy paper coated paper or plain paper Q Clone multiple images can be printed on one sheet with this feature Q Autofit allows you to reduce...

Page 52: ...ass facing down and pushed against the left and rear guides 3 Close the platen cover NOTE If you do not close the platen cover or the document is not evenly in contact with the document glass scanning...

Page 53: ...est Normal or Draft mode Best mode is good for documents with fine detail The copy quality is very good but the copy speed is slow Normal mode works well for normal documents text Draft mode can be us...

Page 54: ...special features by pressing the Special Copy button Clone Select Clone for automatically setting multiple image copies on a single page The number of images is determined by the original image size...

Page 55: ...0 Press down the upper or lower Scroll Copy Size button to increase or decrease image size Scroll percent by 1 increments or press and Buttons hold to quickly decrease or increase the image size perce...

Page 56: ...e See Section 1 Getting Started Using the Menu Button for details Menu button Changing the Number of Copies You can set the number of copies from 1 to 50 The Control Panel Display shows the selected n...

Page 57: ...42 Copying This page intentionally left blank...

Page 58: ...44 Tips for your ink cartridges 44 Clean Print Head Procedure 44 Wiping the Ink Cartridge Nozzles and Contacts 47 Cleaning the Cartridge Carrier Contacts 48 Replacing the Ink Cartridge 49 Cartridge A...

Page 59: ...e colour cartridge with the black cartridge The colour cartridge should be installed in the Left carrier and the black cartridge should be installed in the Right carrier Q If you have an opened ink ca...

Page 60: ...the series of diagonal lines across the top and bottom of the test pattern Breaks within a line of the same color indicate a clogged nozzle Try running this procedure again if you see breaks in the di...

Page 61: ...nts the nozzle test pattern NOTE There are minor differences in the appearance of the Cartridges Tab between Windows 95 98 and Windows NT 4 0 Examine the test pattern Compare the diagonal same color l...

Page 62: ...idge 5 Use a clean lint free cloth dampened with distilled water only to gently clean the entire copper colored area including the nozzles and contacts To dissolve any dried ink hold the damp cloth ag...

Page 63: ...ug the power cord from the rear of the WorkCentre 5 Remove both ink cartridges 6 Use a CLEAN LINT FREE DRY CLOTH to clean the ink cartridge carrier contacts on the back wall of the carrier 7 Reinstall...

Page 64: ...Feeder 2 Lift and open the entire scanner module Support the scanner with the cartridge compartment lid support 3 Press the Menu button A U01 message will appear in the Display 4 Press Start The cart...

Page 65: ...artridge black press Start otherwise press Stop If you pressed Start to either of the two LED messages the alignment procedure will start An alignment test pattern sheet will print during which time t...

Page 66: ...ght no adjustment is needed If the lines are not straight select the number in which the lines appear the straightest and click OK To Align the Cartridge Using the WorkCentre Control Panel 1 Press the...

Page 67: ...number up on the alignment sheet If the printed lines associated with this number are aligned better than any of the other printed lines in group A press the Start button If there is another set of p...

Page 68: ...nance 53 5 The Display will show the next number in the series from B through F Repeat step 4 for these remaining five steps 6 The Ink Cartridge alignment is completed The Display will return to showi...

Page 69: ...ing Includes settings for printing directly from DOS Q About Displays the Control Program version NOTE Select the tab menu Help button for online help with tab menu terms and parameters Starting the X...

Page 70: ...tus tab This tab shows the printer status ink levels and print job status The Status tab includes these buttons Q Cancel Print select this to cancel your print job Q Pause select this to temporarily i...

Page 71: ...y wipe the scanning glass with a SOFT DRY CLOTH If the glass is very dirty first wipe it with a slightly dampened cloth then with a dry cloth Be very careful not to scratch the glass surface CAUTION N...

Page 72: ...nting 58 Tips for Avoiding Paper Jams 59 Display Error Codes 60 Printer Problems 61 Print Quality Problems 64 Paper Feeding Problems 69 Scanning Problems 71 Diagnostic Display on the Control Panel 72...

Page 73: ...in the Paper Feed Area at the Rear of the WorkCentre 1 Remove the stack of paper if necessary 2 Remove the jammed paper by gently pulling it straight up as shown in the graphic 3 After you remove the...

Page 74: ...an and straighten paper before loading it Q Do not load wrinkled creased damp highly curled or previously stapled paper Q Do not mix paper types Q Use only recommended print paper See Section 1 Gettin...

Page 75: ...left cartridge Install the colour ink cartridge See Installing the Ink Cartridges E03 No right cartridge Install the black ink cartridge See Installing the Ink Cartridges E04 One of the ink cartridges...

Page 76: ...orrect port for example LPT1 Q A paper jam has occurred See Section 6 Troubleshooting Clearing Jams Q The printer may be configured incorrectly within the PC application Check the application to verif...

Page 77: ...per size settings in the Print Setup dialog box Q Scaling may be set to less than 100 Change the scaling setting in the Paper Output dialog box Q The printer cable may be incorrect Replace the cable w...

Page 78: ...t there is a gap of approximately 1 mm between the left and right edges of the envelopes at the paper guide Printing is too slow Q If using Windows 3 1 Print Manager may be disabled From the Control P...

Page 79: ...ng side of the paper Q The print head may need cleaning See Section 5 Maintenance Print Head Nozzle procedure Solid black areas on transparencies contain white streaks Try changing the fill pattern in...

Page 80: ...Nozzle procedure Q If printing on transparencies try changing the fill pattern in your application software Incorrect format or characters do not align correctly at left margin Q The media is incorrec...

Page 81: ...f one or more inks Install a new cartridge See Section 5 Maintenance Replacing the Ink Cartridge Q The print head may need cleaning See Section 5 Maintenance Print Head Nozzle procedure Black and whit...

Page 82: ...ed to the printer and the computer Q Make sure the printer cable is correct See Section 1 Getting Started Setup Q Bad printer cable or computer port Try another cable See Section 1 Getting Started Set...

Page 83: ...1200 dpi print quality Change the Print Quality setting in the print driver to Normal Q Graphics print more slowly than text Q Color prints more slowly than black Special media prints more slowly than...

Page 84: ...See Section 1 Getting Started Paper Guidelines Q Remove paper from the feeder and flex or fan the paper Q Humid conditions may cause some paper to stick together Paper fails to feed Q Make sure the en...

Page 85: ...en loading paper do not force the paper down into the machine Q Make sure the right side of the paper is aligned with the right edge of the feeder and the left paper guide is set against the left side...

Page 86: ...wn to work If necessary replace the cable Q If using a parallel cable ensure that it is compliant with the IEEE 1284 standard Q The scanner is configured incorrectly Check scanner setting in scanner d...

Page 87: ...play LED lights turns on refer to this table LED Light Meaning Solution The colour ink cartridge has a low ink supply Replace the colour ink cartridge See Section 5 Maintenance Replacing the Ink Cartr...

Page 88: ...eeze up occurs in the PC or WorkCentre try rebooting the PC or turning the WorkCentre off then on pulling the AC power cord from the AC outlet then re inserting the cord If a paper jam occurs and the...

Page 89: ...00 to A30 Horizontal alignment b00 to b15 Vertical alignment C00 to C30 Quick monochrome bi directional alignment d00 to d30 Quick color bi directional alignment E00 to E30 Normal monochrome bi direct...

Page 90: ...tibility TWAIN Standard Device Platen Colour CIS Contact Image Sensor Scan Width Maximum216 mm Effective 210 mm Color Depth Internal 30 bit External 24 bit Optical Resolution H x V 300 x 600 dpi Inter...

Page 91: ...olour 3 ppm draft 1 5 ppm normal Print Resolution H x V Draft 300 x 600 dpi Normal 600 x 600 dpi Best 1200 x 1200 dpi addressable Maximum Paper Size A4 Letter Legal Effective Printing Width 203 r 1 mm...

Page 92: ...00 x 600 dpi Copy Quality Draft Normal Best Mono Copy Speed A4 Draft 3 cpm Normal 2 cpm Color Copy Speed A4 Draft 1 5 cpm Normal 0 5 cpm Effective Print edge Margin Top 3 4 mm Bottom 19 05 mm Each sid...

Page 93: ...andby Under 50W Copy Mode Under 35W Scan Print Mode Machine Size 44 x 46 x 21 cm Machine Weight 8 25 kg machine without paper Operating Condition Temperature 5 o to 40 o C 40 o to 104 o F Recommended...

Page 94: ...7 Executive 184 x 267 A5 148 x 210 A6 Card 105 x 148 Post Card 4x6 102 x 152 Index Card 3x5 76 x 127 Hagaki 100 x 148 Envelope 7 98 x 190 Envelope 9 98 x 225 Envelope 10 105 x 241 Envelope DL 110 x 22...

Page 95: ...Feed use envelope guide T shirt paper Manual Feed Ordinary postcard Auto Feed use envelope guide The following media types are unusable Q Erasable bond paper Q Synthetic paper Q Thermal reactive pape...

Page 96: ...on If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interfere...

Page 97: ...Appendix 82 and medical ISM equipment the external radiation from the ISM equipment may have to be limited or special mitigation measures taken...

Page 98: ...on technology which reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered The energy s...

Page 99: ...Configuration xii Contrast 5 35 36 38 77 Control Locations 1 3 4 Control Panel 1 3 5 10 11 15 18 27 41 45 50 51 57 60 63 73 74 Control Program xii 11 22 26 43 46 51 54 55 64 67 Copies 6 29 35 36 39 4...

Page 100: ...Features 35 37 38 Message See Status Message Codes Model ix xi Mouse 28 63 O O Open 8 11 37 51 59 Owner x P P Paper 1 3 5 8 11 14 21 26 27 29 36 37 39 45 46 49 51 58 64 67 68 69 70 73 74 77 78 80 coat...

Page 101: ...26 32 Specifications 19 75 78 80 Status 6 54 55 74 Message Codes 57 74 Stop 7 12 40 41 49 60 73 Supplies 2 T T Test 7 13 17 20 44 48 51 55 61 74 Page 55 print 51 Timeout 29 Tips 73 Transparencies 14 2...

Page 102: ...4 Index This page intentionally left blank...

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