Xerox Phaser 840, Service Manual, Page: 78 / 287

2 - 62 Phaser 840/850/860/8200 Color Printer - Service Manual
22,306.15 Time-out of pick flag on main tray with media picked from the main tray
1. Pick roller is slipping a. Media is too heavy and/or
has high sheet-to-sheet
friction
a. Try different media.
b. Clean the pick pad and
pick roller with packing
tape. See “Pick Roller
Cleaning Method” on
page 6-175.
Verify roller
motion with diagnostics.
2. Last sheet in tray a. Stuck on media grip a. Fill tray (more likely with
heavier media)
3. Media skewed with no
noticeable damage a. Media tray over filled a. Fill tray appropriately
4. Media skewed with
noticeable damage a. Problem with pick-guide
assembly
a. Reseat or replace if
damaged
5. Media wedged in tray a. Too much friction or lift plate
cannot operate correctly
(bottom sheet may be
wedged between lift plate
and pick pad)
a. Remove media, inspect
and reload
6. Media is folded, damaged,
or deformed a. Media cannot get out of the
tray
a. Use diagnostics to verify
pick roller motion and
clutch activation
7. Media found flat in tray -
chronic problem a. Problem with pick clutch
b. Too much pick-shaft motion a. Reinstall or replace the
pick clutch
b. Check bushings and
e-clips
8. Media damage in center a. Pick pad a. Don't load media too
close to fill line. Replace
pick pad if needed
9. Media at lower roller, pick
flag area a. Pick -lag problem
b. Sensor Problem
c. Lower roller problem
a. Reseat flag
b. Verify I/O right is installed
correctly, reinstall or replace
if needed
c. Check bushings and
e-clips
22,322.13 Unknown standard tray event *** Same as 22,105.01 ***
22,411.01 Handfeed width A or A4 sensor event
1. None a. Media is not pushed far
enough into the handfeed
slot
b. Media is not the expected
size
a. Feed paper in until the
printer grabs
b. Use a ruler to verify exact
media dimensions
Table 2-6 22,000 Fault Codes and Actions
Error code
Additional clues Probable cause Action