Xerox Phaser 840, Service Manual

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Troubleshooting 3 - 115
Macintosh printing problems
Image never prints
The printer indicates it is receiving data, but no print comes out of printer or the printer
goes back to
Ready to Print
mode without printing an image.
1.
Make sure that the correct printer icon was selected in the Chooser . Try printing the
job again. Try printing a different file or from a different application.
2.
In the Chooser , switch background printing off . Try printing the job again. With
newer LaserWriter printer drivers, select Foreground Printing in the Print dialog box.
3.
Download the Echo showpage snippet which produces a blank sheet of paper, to
determine if the printer is receiving and processing files.
4.
Make sure you are printing with the correct PPD file.
5.
Activate Error Handler using the front panel
Advanced Printer Settings
menu. Alternately, download the Error Handler utility and try printing the job again.
If an error page is printed after printing the job again, call the Customer Support
Hotline for further assistance. Please have the error page in hand.
6.
If available, try printing to a black-and-white PostScript Level 2 printer (such as an
Apple LaserWriter). If the file does not print on the black-and-white PostScript printer,
this may mean that the problem is application- or network-related.
Image is rotated 90 degrees
1.
In the application's Page Setup , make sure that the image is selected to print in Portrait
or Landscape orientation, as you expect.
Image prints in black-and-white
1.
In the Chooser , ensure a color printer icon is displayed next to the Phaser 840 or
Phaser 850 in the list of available printers. This indicates the printer’s PPD has been
selected and configured.
2.
In the Print dialog box, make sure that the Color/Grayscale option has been selected.
3.
Make sure that the Phaser 840 or 850 printer icon was selected in the Chooser . Try
printing the job again.
4.
Check the version of your LaserWriter driver to ensure that it is version 8.0.x or higher.
Earlier versions of the driver do not support color PostScript.
5.
The application may require special instructions to print, such as those contained in a
.PPD file; check in the Phaser 840 Printer CD-ROM or Phaser 850 Printer
CD-ROM .