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Installation Planning Guide
Xerox support services
•
Indicator lights that are lit
Your call is answered by a representative, who asks you for the
model number of your printing system, and for the following:
•
Machine serial number
•
Your name
•
Company name
•
Condition or status of the printing system
The Customer Service Support representative will give this
information to a Customer Service representative, who will call
you back to help you resolve the problem over the phone, or to
give you an estimated time of arrival.
Xerox Printing Systems Customer Support Center (U. S.)
The Xerox Printing Systems Customer Support Center is available
to address your application problems or to direct you to the
appropriate documentation.
The key to effective use of the Xerox Printing Systems Customer
Support Center is correct identification of the problem. Before
calling the center, it is helpful to have the following information
available:
•
The correct name of your printing system, such as the Xerox
DocuPrint 2000 Series 180 EPS.
•
A list of any error messages
•
An explanation of how output is different from what was
expected
•
An assessment of whether the symptoms follow a pattern or
occur randomly.
•
A list of special conditions that may have caused the problem:
–
New applications
–
Changes made to the software
–
Recent service performed
–
Previous conditions under which the application has
printed properly
U. S. only: To contact the Xerox Customer Support Center, call: 1-
800-821-2797, between the hours of 5:00 a.m. and 5:00 p.m.,
Pacific time.
Summary of Contents for Nuvera 100
Page 1: ...installation Xerox DocuPrint 100 115 135 155 180 EPS 701P24750 April 2005 guide planning...
Page 6: ...iv Installation Planning Guide Table of contents...
Page 16: ...xiv Installation Planning Guide Introduction...
Page 76: ...6 28 Installation Planning Guide Printer requirements and specifications...
Page 77: ...Installation Planning Guide 6 29 Printer requirements and specifications...
Page 78: ...6 30 Installation Planning Guide Printer requirements and specifications...
Page 79: ...Installation Planning Guide 6 31 Printer requirements and specifications...
Page 80: ...6 32 Installation Planning Guide Printer requirements and specifications...
Page 82: ...6 34 Installation Planning Guide Printer requirements and specifications...
Page 86: ...7 4 Installation Planning Guide System connections...