13 Problem Solving
154
Wide Format Copy System User Guide
SCAN SYSTEM FAULT -
5000000B - CHECK SCAN
SYSTEM
VERIFY SCAN SYSTEM IS
POWERED AND
PROPERLY CONNECTED
A fault has occurred in communicating
with the Scan System.
Check that the IEEE 1394 cable is
properly connected at both ends.
Check that the Scan System is still
connected to the AC power and is still
switched on.
Power off and power on the System. See
the "Powering off the System" and
"Powering on the System" sections for
more information.
CONTROLLER FAULT -
50000012 - MEMORY FULL
CONTROLLER FAULT -
5000013 - MEMORY FULL
The file system or memory is full.
Retrieve or delete some documents to
create more space. Then rescan the
document.
CONTROLLER FAULT -
50000014 - MEMORY FULL
Documents were scanned too fast.
Memory is full.
Wait for previously scanned documents to
be processed and stored on the hard disk.
Then scan the current document again.
CONTROLLER FAULT -
50000015
An error occurred saving the scanned
image to a disk.
Do not scan until the interrupted job is
finished. Check that the SCSI cable or
IEEE 1394 cable is connected correctly.
CONTROLLER FAULT –
50000017
FTP file transfer failed.
On the Web Printer Management Tool,
check the FTP destination settings by
selecting Configuration > Scanner.
SCAN SYSTEM MESSAGE:
“DISK IMAGE OVERWRITE
IN PROGRESS”
When a user selects the On-Demand
Image Overwrite on the Web Printer
Management Tool, the FreeFlow
Accxes controller will reboot, causing
the message on the printer and scan
system during the reboot.
The message will be gone after the reboot
sequence updates the scan system in the
normal fashion.
SCAN SYSTEM FIRMWARE
VERSION FAULT -50000020
Scan System firmware must be at
version 3.2.6 or higher to support scan
functions.
Update the Scan System firmware.
SCAN SYSTEM FAULT -
COMPLEX DOCUMENT
An error occurred during processing
due to the complexity of the image
that the document contains.
Rescan the document.
WARNING: xxxx
The image submitted for printing is
corrupted or does not conform to the
standards for the format.
Recreate the image and try again.
LL codes appear
intermittently while
documents are scanned
Intermittent Scan System and/or
software problems.
Power the system off then on. If the
problem persists, call for service.
