13 Problem Solving
150
Wide Format Copy System User Guide
Problem
First solution to try
Second solution to try
Third solution to
try
change can be made from
the Web Printer
Management Tool only.
Constant Scanner NOT
READY message
Lift the Document Handler
Switch off the Scan System
Switch off the
Printer/Controller
Switch on the Scan System
and wait for the display to
indicate “P”
Switch on the Controller, then
the Printer.
Call for Service.
Corrupted or unclear
messages after powering the
Scan System off, then on.
Ensure the System was
powered off, then on correctly:
Switch off the Scan System.
Switch off the
Printer/Controller.
Switch on the Scan System
and wait for the display to
indicate
P.
Switch on the Controller then
Printer.
Call for Service.
Scan System control
The Scan System does not
scan when a document is
inserted.
Press the
Start
key or enable
AUTOSCAN. See "Scan
System control" in the "Main
Menu" section for more
information.
The Scan System measures
the width of the original
incorrectly. The copy is either
wider than the original, or the
copy is clipped.
Clean the Platen Glass.
Open the Upper Document
Transport. Look for a row of
10 holes across the Feed-in
Shelf next to the Platen Glass.
If the holes are present, press
the Menu key and scroll to
CONFIGURATION>SCAN
SYSTEM CONTROL> MODE
and check if mode is set to
PRODUCTIVITY. If it is,
ensure that the media series
setting for the PRODUCTIVIY
matches the media series
being used in the Printer. If
the media series matches, set
the MODE to
AUTOWIDTH/AUTOCENTER
and call for service.
Turn AUTOWIDTH off. See
"Scan System Control" in
the "Main Menu" section for
more information.
Run the diagnostic
test to validate
which width
detection sensors
are working
correctly. Select
Main button >
Diagnostics >
Scanner
Diagnostics >
Component Tests >
Sensors.
When the Scan System is set
to exit to the front, the
document is difficult to remove
from the Scan System.
Raise the Thick Document
Lever to release the
document. Be sure to lower
the Thick Document Lever
before making the next
Set the Scan System to exit
to the rear. See "Scan
System Control" in the
"Main Menu section for
more information.
