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Xerox Document Centre Reference Guide

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15. Problem Solving

The following pages provide an overview of some of the problems that may occur with the
Document Centre and contain a variety of tables that will assist you in solving hardware,
software and programming problems. It provides information on how to contact the Welcome
Center.

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Summary of Contents for 460

Page 1: ...supplies In the USA Calling for Service and ordering Replaceable Units 1 800 821 2797 USA Ordering Supplies 1 800 822 2200 USA In Canada Calling for Service 1 800 939 3769 Canada Ordering Supplies and...

Page 2: ...tion pour lesquelles Xerox Canada lt e d tient des permis d utilisation The Document Centre ST model includes an implementation of LZW licensed under U S Patent 4 558 302 Product names used in this gu...

Page 3: ...ernet Software Consortium DHCP nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission This Software Is Provid...

Page 4: ...l not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is enco...

Page 5: ...interference and 2 this device must accept any interference received including interference that may cause undesired operation Contact Xerox Corporation Phone 1 800 828 6571 Address 800 Phillips Road...

Page 6: ...u will be advised of your right to file a complaint with the FCC 4 If the telephone company requests information on what equipment is connected to their lines inform them of A the telephone number thi...

Page 7: ...pairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunc...

Page 8: ...nd Silver Certificates l Treasury Notes and United States Bonds l Federal Reserve and Federal Reserve Bank Notes l Certificates of Deposit l National Bank currency l Fractional Notes l Paper money and...

Page 9: ...ses or insignias carried by military or Naval personnel or by members of the various Federal Departments and Bureaus such as the FBI and Treasury unless the photograph is ordered by the head of such D...

Page 10: ...x Xerox Document Centre Reference Guide...

Page 11: ...Symbology 1 2 Electrical Safety 1 2 Emergency Power Off 1 4 Ozone Information 1 5 Laser Safety 1 6 Operational Safety 1 7 Safety Extra Low Voltage Approval 1 9 2 Start Here 2 1 Terms and Typeface 2 2...

Page 12: ...s available 2 5 What is the difference between DC and ST 2 6 Where is Information about Copying 2 6 What are System Management Tools 2 6 Where is network connectivity information 2 6 3 Product Overvie...

Page 13: ...rom the keypad 4 9 Custom Setting 4 10 Paper Supply 4 11 More 4 11 Image Adjustment Tab 4 12 Image Quality 4 13 Original Type 4 13 Lighten Darken 4 14 Background Suppression 4 14 More Image Quality 4...

Page 14: ...ax 5 2 Fax Repository Setups 5 3 Fax Network Service Login 5 4 Login Authentication Access 5 5 Login Guest Access 5 6 Getting to the Fax Feature 5 7 Sending a Fax 5 8 Basic Faxing Screen 5 9 Dialing O...

Page 15: ...Templates 6 5 Changing Preprogrammed Template Selections 6 5 How to scan a document 6 6 Network Scanning Tab 6 7 Image Adjustment tab 6 12 Output Format 6 16 Filing Setups 6 17 Internet Services Embe...

Page 16: ...e Address List 7 8 How to Add Recipients 7 10 Address Book 7 11 Image Adjustment Tab 7 12 Output Format Tab 7 13 8 Job Status 8 1 Job Status 8 2 Scrolling through the Job Status List 8 2 Other Queues...

Page 17: ...Service Access Control 10 7 System Settings Screen 1 10 8 System Settings Screen 2 10 9 System Settings Screen 3 10 10 Paper Management System 10 11 Paper Attributes 10 11 Tray Settings 10 11 Tray Ma...

Page 18: ...Copy jobs 10 37 Screen Defaults 10 38 Online Offline 10 39 Connectivity and Network Setup 10 40 Supplies Management 10 41 Service Plan 10 41 Replacement Method 10 41 Feed Roll Cartridge Replacement 10...

Page 19: ...ow Power Mode Indications 10 62 Power Saver Timer Values 10 63 Software Reset 10 64 11 Tracking Usage 11 1 Auxiliary Accounting Devices 11 2 Installing an Auxiliary Accounting Device 11 2 Auxiliary De...

Page 20: ...gging In and Out of the Document Centre 11 22 Setting Up Network Accounting 11 23 12 Reference 12 1 Copy Job Default Settings 12 2 Tools Defaults 12 14 Relocating your Document Centre 12 22 The ENERGY...

Page 21: ...Procedures 14 2 Power Off Procedures 14 3 Machine Faults 14 5 Replaceable Units and Supplies 14 8 Expected life of Replaceable Units 14 8 Reordering Replaceable Units and Supplies 14 9 Changing the F...

Page 22: ...xxii Xerox Document Centre Reference Guide...

Page 23: ...nation and approval and compliance to established environmental standards Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the contin...

Page 24: ...e rear of the machine 2 The socket outlet shall be installed near the equipment and shall be easily accessible 3 Use the power cable that is supplied with your Document Centre Do not use an extension...

Page 25: ...that lacks a ground connection terminal 6 The power cord is the disconnect device for this machine 7 Do not override or disable electrical or mechanical interlocks 8 Do not push objects into slots or...

Page 26: ...correct the problem l The Document Centre emits unusual odors or makes unusual noises l The power cable is damaged or frayed l A wall panel circuit breaker fuse or other safety device has been trippe...

Page 27: ...equirements are listed below To determine if the room has the required volume to meet the ozone requirement the length of the room multiplied by its width and height should be equal to or greater than...

Page 28: ...ent Centre complies with international safety standards and is certified as a Class 1 Laser Product With specific regard to lasers the equipment complies with laser product performance standards set b...

Page 29: ...ed on or are supplied with the equipment l Always exercise care when moving or relocating the equipment Please contact your local Xerox Service Department to arrange relocation of the machine to a loc...

Page 30: ...t any maintenance function that is not specifically described in the Document Centre documentation l Never remove any covers or guards that are fastened with screws There are no operator serviceable a...

Page 31: ...nal safety regulations All system ports meet the requirements for Safety Extra Low Voltage SELV circuits for connection to customer owned devices and networks Additions of customer owned or third part...

Page 32: ...Page 1 10 Xerox Document Centre Reference Guide...

Page 33: ...rence Guide contains information on both the Document Centre ST copier printer system and the Document Centre DC digital copier Load your originals or press the Feature button to display the screen wh...

Page 34: ...es of the paper are across the top and bottom and the long edges are on each side l Short Edge Feed SEF The long edges of the paper are across the top and bottom and the short edges are on each side N...

Page 35: ...y affect a task For example NOTE Changing the defaults will affect every subsequent job If you have a series of jobs that use the same programming features consider using the Stored Programming featur...

Page 36: ...User Guide provides information and instructions about using the features of the machine to perform copying tasks l The Help system provides you point of need information At the Workstation for ST Mo...

Page 37: ...ument Centre family These solutions include l Authentication The ability to limit access to Document Centre services Authentication is the verification and authorization of user identity l E mail The...

Page 38: ...Copying This book provides detailed information on all the copying features as well as describing the System Management Tools Tools used by the Machine Administrator For step by step instructions on...

Page 39: ...is chapter provides an overview of the Document Centre which is intended to help you to understand basic machine operations and components This chapter provides a comprehensive discussion of the follo...

Page 40: ...your originals once using the Document Feeder or Use the Document Glass underneath the cover to scan originals that will not feed through the Document Feeder Touch the Screen to make your copy selecti...

Page 41: ...o not feed transparencies or glossy photos through the Document Feeder Use the Document Glass to avoid damaging these types of originals Scanner The scanner creates an electronic image of the document...

Page 42: ...Document Feeder the scan bar underneath the Document Glass will move to align the left edge of the Document Feeder Scanning Area As originals are fed the scanner will capture the images NOTE It is im...

Page 43: ...listing of acceptable stock and paper sizes orientations and weights NOTE To achieve the maximum printing speed paper should be loaded LEF in the paper trays whenever possible Setting Up Paper Trays T...

Page 44: ...lows anyone to adjust the size of the paper stock that can be loaded in that tray The system will not display the type and color of the stock and will assume it to be the standard default stock which...

Page 45: ...andard weight 20 pound stock If using a heavier stock use fewer than 50 sheets The Bypass Tray can also hold non standard size and weight paper such as transparencies labels covers index and bond pape...

Page 46: ...b 8 5 x 11 inch Long Edge Feed LEF paper The High Capacity Feeder can feed only 8 5 x 11 inch or A4 LEF paper and cannot be adjusted to hold any other sizes or orientations Reloading Paper Open the co...

Page 47: ...taining to these functions l Job Status Allows you to view and manage jobs that are or have been queued into the system Refer to Chapter 8 Job Status for more detailed information l Machine Status Pro...

Page 48: ...ion on the Touch Screen l Clear All Clears any selections and resets the Features Pathway to its default setting It does not delete jobs from the Job Queue reset languages or exit Help If you are not...

Page 49: ...end a fax or an e mail or perform a network scanning job press the Features button Press the Fax Network Scanning or Copy buttons on the Touch Screen to access these features l Job Status Pathway To c...

Page 50: ...heets ranging in size from 6 7 x 8 inch to 12 x 18 inch of 16 to 110 lb stock To ensure that the stapling of thin sets is satisfactory the machine stops after producing between 80 and 100 sets of 2 15...

Page 51: ...tting Catch Tray The Offsetting Catch Tray is available on the Document Centre 460 DC or ST Output is delivered face down in offsetting sets The Offsetting Catch Tray holds a maximum of 250 sheets of...

Page 52: ...esigned for restapling originals and can also be used as an off line stapler The Convenience Stapler can handle a maximum of 50 sheets of 20 lb paper It contains a cartridge that holds 5000 staples Th...

Page 53: ...res Tab provides access to three additional tabs Network Scanning see Chapter 6 Fax see Chapter 5 The Features button allows you access to the copy selections Load your originals or press the Features...

Page 54: ...ic Copying Tab is the default screen for the Features Pathway It contains the most commonly used features including l Output l 2 Sided Copy l Reduce Enlarge l Paper Supply The sections of this chapter...

Page 55: ...your Document Centre is equipped with a Finisher you will see the stapling options otherwise stapling options will not be visible Sets of up to 50 sheets can be stapled All stapled jobs are delivered...

Page 56: ...ples More Output Options Use the Output Options screen to select specific Sort Staple and Output Tray preferences for your job Any output selection made on the Basic Copy screen will be reflected on t...

Page 57: ...to produce Collated or Uncollated non stapled jobs Non stapled jobs can be directed to the Top Output or Main Output Tray NOTE To achieve the best staple location select the Paper Supply orientation t...

Page 58: ...wo single sided originals the image from the first original would be on the first side of the copy and the image of the second original will be on the second side of the copy l 2 2 Sided Use this opti...

Page 59: ...es so that the copy reads in a head to toe manner similar to a calendar type orientation The Document Centre can rotate images except 11 x 17 inches If you want to rotate this size set the reduction o...

Page 60: ...l and the size of the selected output paper The Auto selection cannot be used with the Auto Paper selection If Auto is selected and then Auto Paper is selected a message will appear indicating that th...

Page 61: ...are six preset percentages of reduction or enlargement from 25 to 200 designed for resizing to common document sizes when copying from the Document Feeder Entering numbers from the keypad When copyin...

Page 62: ...the original image to fill the output stock using different percentages in the X and Y directions if necessary X 78 Y 100 preselect This selection automatically reduces the X dimension of the output...

Page 63: ...d to use one of the following standard sizes with the default type and color 8 5 x 11 inch 8 5 x 14 inch or 11 x 17 inch If Standard Size Required is not active or if the image is not one of the stand...

Page 64: ...tures as you choose for each copy job The text next to the feature button called a Job Review Summary reflects the current settings for that feature A checked box indicates that this feature has been...

Page 65: ...obs run on the machine It is designed to provide high quality copies of originals that contain a mixture of text graphics and pictures l Text Use this option if your original contains only text or lin...

Page 66: ...side show through Background Suppression Background Suppression is automatically selected when any Original Type other than Photo is selected Background Suppression automatically reduces or eliminates...

Page 67: ...Use the scroll buttons to adjust the sharpness values from sharper to softer after you view your output High sharpness settings provide the sharpest text and lines but increase the likelihood of moir...

Page 68: ...d Suppression On This factory default setting suppresses the background from originals on colored or gray paper It can also be used to suppress paste up lines pencil marks backside show through or lig...

Page 69: ...reen Auto This factory preset is the best mode for most originals and avoids the risk of copy quality blotches on the output However Pictures and solid areas may appear more grainy Contrast Low The lo...

Page 70: ...with the Book Binding Mark on the front edge of the glass l When an original is placed on the front edge of the glass any information within 0 25 inches of the bottom edge of an original placed will b...

Page 71: ...to 2 0 inches with the erased amounts divided equally between both pages Bound Originals and 1 to 2 sided copying To use this feature with 1 to 2 sided copy select the 1 to 2 sided copy option then se...

Page 72: ...f Document Glass If you use Auto the machine will find your original and make the necessary adjustments to the image to fit it onto a single sheet of paper Both Left Right Both Original Input What to...

Page 73: ...of the four edges independently The default is 0 1 inches Make your selections using the scroll arrows Use 0 7 inch on the appropriate edge to erase drill hole marks from your copies For both Border E...

Page 74: ...s scanned using the Document Glass When originals are scanned from the Document Glass and you have selected an auto feature such as Auto Paper Auto or Auto Center the system will scan the original twi...

Page 75: ...ssumed to be registered at the left rear corner of the Document Glass Use this feature to scan l originals with dark edges that are difficult for the machine to detect l transparency originals Bound O...

Page 76: ...e The originals must all have the same width and must be fed from the Document Feeder If valid sizes are not scanned a warning message will appear and the job will be deleted NOTE If the system displa...

Page 77: ...es of US document size combinations are as follows l 8 5 x 11 inch SEF and 8 5 x 14 inch SEF l 8 5 x 11 inch LEF and 11 x 17 inch SEF Scanning time for one sided originals is significantly slower than...

Page 78: ...reduced Margin Shift screen pictured above allows you to create a binding edge The image can be adjusted up or down on the page and or shifted to the right or left Use the scroll buttons to adjust the...

Page 79: ...Format Tab you will find features that produce different options for the finished output The following features are located in Output Format l Transparencies l Booklet Creation l Multi Up l Covers l I...

Page 80: ...gle sided on transparency stock and collated with no stapling if dividers are selected You can only set the quantity to one when using this feature Dividers You have three options for Transparency Div...

Page 81: ...tion that produces booklets that read either left to right or right to left NOTE You must input your originals LEF and use output paper that has SEF orientation Refer to the illustration below to see...

Page 82: ...ure Select the button that identifies to the machine how your original images are oriented There must be one original for each image Select the desired number of Rows and or Columns from 1 to 6 The ac...

Page 83: ...The Output Cover Images button allows you to select blank 1 sided 2 sided or 2 sided with the second side rotated The Cover Stock button allows you to select the tray in which you have loaded the cove...

Page 84: ...ded covers to place the first two images of your original set on the front and back side of the cover The back cover will be based on the last two images in the job l Select 2 Sided Rotate side 2 to r...

Page 85: ...elow this option changes the direction of the original image creating a mirror of the original This option is primarily used to transpose the position of a graphic Negative Image Some originals have a...

Page 86: ...Use the Job Assembly tab to combine multiple documents into a single job produce a sample set of a job before printing large quantities or storing the programming of up to 10 jobs These features incl...

Page 87: ...of originals through the Document Feeder by splitting the job into multiple segments or by adding inserts to a large job For more options see Build Job Controls on page 4 36 Quantity stapling and col...

Page 88: ...l go to the default output tray If you are satisfied with the sample you can continue programming your job Use Delete Last Segment to delete the last segment that was just scanned You can continue pro...

Page 89: ...int out one complete set and then place the remaining job on hold in the Job Queue Access the job queue by pressing the Job Status button then touch your job on the screen to access an additional scre...

Page 90: ...message will ask you if you want to overwrite the existing programming in that location If you choose to overwrite the new programming will be stored in that location Every time you use this a confirm...

Page 91: ...f incoming fax files to be printed on the Document Centre Coupling the Document Centre s rapid 1 or 2 sided scanning capability with an enterprise wide Network Fax software solution will provide your...

Page 92: ...chine meets the minimum requirements and to make any required upgrades to your machine 2 Enable the Faxing option on the Document Centre A Xerox technician will install any required hardware or softwa...

Page 93: ...y can be sent to the final destination using the Network Fax software Use Internet Services Fax Repository Setup screens to identify the path from the Document Centre to the location on the server whe...

Page 94: ...provides security and tracking of fax documents Restriction levels include Network Access Guest Access or both If Network Service Login is required you will be presented with a Login Required screen...

Page 95: ...lidate the login information through the network server If the account information is authenticated the restriction will be released and the Fax tab can be selected NOTE The system will allow 5 attemp...

Page 96: ...d the restriction will be released and the Fax tab can be selected NOTE The system will allow 5 attempts to validate login name and password If any of the information is incorrect on the last attempt...

Page 97: ...of the Touch Screen of the Features Pathway Access to the fax features can be restricted When authentication is enabled users will be required to login Feature Screen displayed after originals are loa...

Page 98: ...Send List button to view the list of destination phone numbers You can also use the Phone List to add preprogrammed numbers to the Send List Refer to page 5 13 Use the Dial Pause button on the control...

Page 99: ...numbers Add to Send List Send List Selection The Document Centre allows you to send a fax to multiple locations To send a Fax to multiple locations you simply have to build a list of destination telep...

Page 100: ...dialing This pause gives the Document Centre time to switch from an inside line to an outside line during automatic dialing For additional pause time add multiple pause characters However do not add p...

Page 101: ...to conceal a credit card number required for a call simply use the mask data character In this example the slashes mask a 5 digit charge code Example 9 5555555 the information between the slash symbol...

Page 102: ...calling from a touch tone phone When the designated character is selected the system switches from pulse to tone Local ID Character Check This may be required as part of some international telephone n...

Page 103: ...steps below 1 On the Basic Faxing Screen enter the telephone number using the keypad 2 Press the Phone List button Although the telephone number you just entered will disappear from view it is still s...

Page 104: ...unication time but does not produce the best image quality for graphics and photos Fine 200 x 200 dpi Is recommended for line art It produces output with a resolution between super fine and standard T...

Page 105: ...ax Optional Feature 5 Fax Optional More Fax Features screen The More Fax Features tab contains specific features to modify a fax Simply touch the tab to display options for l Image quality l Delaying...

Page 106: ...phic images or continuous tone photographs with text and or graphics l Photo This option is specifically designed to copy only continuous tone photographs or printed halftone originals Background Supp...

Page 107: ...to another country time zone To use the Delayed Send feature 1 Load the original 2 Touch the More Fax Features tab on the first Fax screen 3 Touch the Delayed Send button 4 Touch the Specific Time but...

Page 108: ...d from the Document Glass with the cover open the system will scan the original twice The first scan is a prescan to determine the size and location of the original The second scan will capture the im...

Page 109: ...nic file can be filed faxed or distributed through e mail The scanned document is converted to either a single page or multi page digital document and stored electronically The graphic representations...

Page 110: ...re software applications and your Document Centre to enable scanning documents from the Document Centre Additionally it provides information on how to use the Xerox CentreWare applications such as the...

Page 111: ...s is the embedded HTTP server application that is available on network enabled models Internet Services enables you to access printing and scanning features view status manage jobs and perform Documen...

Page 112: ...Scrolling through the Template Name List l To quickly get to a specific page in the Template Name list use the keypad to identify the page number then select the pound key The counter will display th...

Page 113: ...treware com or www xerox com Templates can also be created or changed using the Document Centre Internet Services provided by the embedded web server Refer to the System Administration Guide for more...

Page 114: ...Network Scanning button 3 Select a template that contains the destination and other settings for your scan job from the Template Name List 4 If you require additional scanning options touch the More S...

Page 115: ...e is a maximum limit of up to 250 templates There are two types of templates l Template names starting with the symbol are templates that currently reside at the machine These templates have been crea...

Page 116: ...the machine To change a template destination you must either edit the existing template or create a new template using either the CentreWare Template utility or Internet Services Update Template list...

Page 117: ...Management Fields information Field Name Used by your Document Management Information software to access the Document Management Fields data Up to 128 characters can be entered This option cannot be...

Page 118: ...Services from the Main Window on the Document Centre s homepage perform the following steps 1 Select Services 2 Select Distribution Templates 3 Select the required template 4 Scroll to the Document M...

Page 119: ...ent Feeder 2 Select All Services Select Network Scanning 3 Select the template containing Document Management Fields data The Document Management Fields names contained in the template will be display...

Page 120: ...6 12 Xerox Document Centre Reference Guide Image Adjustment tab This tab contains the following selections l Image Quality l Sides Scanned l Original Input l More Image Quality l Edge Erase l Resolut...

Page 121: ...est edges for the text and the line art l Halftone Photo Use this option if your original is from a magazine or other source that contains high quality lithographic images or continuous tone photograp...

Page 122: ...Optical Character Recognition OCR In the event you select the incorrect image orientation button most OCR application software will allow you to reorient it Press this button if the bottom of your or...

Page 123: ...tre will scan It assumes the original is registered in the upper left corner Edge Erase This feature allows you to refresh the quality of an original that has become frayed at the edges has punched ho...

Page 124: ...b allows you to select the File Format of your scanned file You can choose TIFF Multipage TIFF or PDF file formats The most universal format is PDF Use TIFF to scan each page of a multiple page docume...

Page 125: ...rvices Refer to the System Administration Guide for more details Scan Repository Settings Use Internet Services Repository Setup to enter the information required to store scans on a server These sett...

Page 126: ...plate utility are stored If you are using the TCP IP filing protocol you will be able to enter the Login Server and Path location If you are using the NetWare Filing protocol you will be able to enter...

Page 127: ...s feature can be used when the network server is unavailable or when you do not know how to connect to your network printers Internet Services enables you to l Setup Network Scanning Repository l Setu...

Page 128: ...the System Administrator Guide for more details 1 Type the Document Centre s IP address in your browser s URL field For example http 10 12 123 234 The Document Centre s Home Page will open 2 Click an...

Page 129: ...cannot initiate a service unless authentication is provided This option can be a useful network security management tool When enabled you can limit access to Document Centre services such as Scanning...

Page 130: ...erver Refer to the System Administration Guide for details 1 Type the Server IP address in your browser s URL field 2 On the main window select the Properties button 3 Select Services 4 Select Authent...

Page 131: ...t may be required by the system 2 Guest Mode Only This requires the user to enter a system passcode to access the protected system functions 3 Network Authentication Only This requires a user to enter...

Page 132: ...ccess You will be presented with a keyboard on the User Interface 2 Enter your Login Name Press the enter button 3 Enter your Password Press the enter button The system will attempt to validate the lo...

Page 133: ...be selected How to enter Guest Access password Using the keypad on the user interface 1 Enter the passcode maximum of nine digits 2 Press the enter button The system will attempt to validate the login...

Page 134: ...Page 6 26 Xerox Document Centre Reference Guide...

Page 135: ...e from a hard copy original and distribute the file through e mail from your Document Centre This feature enables you to manually build an E mail Address List or search an Address Book You can add and...

Page 136: ...s provides security and tracking of e mail documents Restriction levels include Network Access Guest Access or both If Network Service Login is required you will be presented with a Login Required scr...

Page 137: ...to validate the login information through the network server If the account information is authenticated the restriction will be released and the e mail tab can be selected NOTE The system will allow...

Page 138: ...ted the restriction will be released and the e mail tab can be selected NOTE The system will allow 5 attempts to validate login name and password If any of the information is incorrect on the last att...

Page 139: ...n manually typing e mail addresses be sure to enter an SMTP compliant e mail address format such as anyone anycompany com From The sender of the message The name is visible to all recipients of the me...

Page 140: ...n the Address List Only available when the Address List has at least one entry Remove Deletes a selected address from the current Address List A confirmation message will be displayed Only available w...

Page 141: ...onal keyboard will open Use the keyboard to enter the recipient e mail address Up to 128 recipient addresses can be entered into the Address List Once an e mail address is entered in the Address List...

Page 142: ...ress book is displayed on this screen Use this button to switch between the different address books that have been enabled by the System Administrator Use this button to switch between the Internation...

Page 143: ...type in region of the window The system will search the selected Address Book for matching entries Use the C button to clear all the characters or use the Back Arrow button to back space and delete o...

Page 144: ...anyone anycompany com You can choose an Address Book and enter the full name or a portion of the name of the recipient 3 Select the enter button The system will search the Address Book and list all t...

Page 145: ...dress Book The Public Address Book stores external or company addresses on the machine Normally updated by the System Administrator within Internet Services The Internal Address Book stores internal c...

Page 146: ...e screen will appear for each feature You may set as many features as you choose for each e mail job The text next to the feature button called a Job Review Summary reflects the current settings for t...

Page 147: ...if there is concern as to the software loaded on the recipient s personal computer Use TIFF to send each page of a multiple page document as a single file Use Multipage TIFF to send multiple pages as...

Page 148: ...Page 7 14 Xerox Document Centre Reference Guide...

Page 149: ...is in the process of completing The job queue can display up to 50 jobs You can alter the sequence if necessary by promoting or deleting jobs in the queue How does the machine know whether to print a...

Page 150: ...age at a time use the up and the down arrow keys All copy jobs will have a Job Name of Copy Job followed by a number The owner is identified as Local User Print Job owners will be identified by name C...

Page 151: ...job is waiting to use printer resources Pending The print job has not yet been formatted Formatting The machine is converting the job into printable format Transferring The electronic file is transfe...

Page 152: ...cessed or currently being printed l All Incomplete Jobs All jobs that are waiting to be processed or currently are being printed l Completed Printing Jobs All print or copy jobs that are printed or ha...

Page 153: ...to the top of the Job Queue Print jobs must be formatted before they can be promoted The promoted job will move near the top of the Job Queue There must be more than 10 images and several jobs ahead o...

Page 154: ...ment Centre Reference Guide Required Resources The Required Resources button shows the size type and color of the stock required to print the job It also details whether the paper stock required is lo...

Page 155: ...lies Typically you will use the Machine Status button to check the following l Determine the status of the paper trays and how they are configured l Identify any faults listed l Determine the billing...

Page 156: ...ge 9 2 Xerox Document Centre Reference Guide Machine Information Tab This screen provides access to the information listed below l Machine Details l Paper Tray Status l Billing Counters l Print Report...

Page 157: ...e Basic system information is required when you call the Welcome Center for customer support and is found here l The Customer Support Number The Welcome Center l Machine Serial Number l System Configu...

Page 158: ...icates that paper for the current job is being fed from this tray l Waiting indicates that the required paper for the current job is loaded in this tray but the tray is not currently feeding paper l F...

Page 159: ...eature provides access to machine usage and billing information Billing Counters vary depending on your billing plan and configuration Select the Billing Counters button to view the current number and...

Page 160: ...ocument Centre Reference Guide Print Reports Press the Print Call for Service Report button to generate a printed report This report contains specific information that will be helpful when reporting p...

Page 161: ...to diagnose system problems l The All Faults selection presents a scrolling list of all active faults that are currently detected by the machine l Active Messages contains a numeric list of codes eac...

Page 162: ...s an approximation and is a calculation based on your daily volume When the Xerographic and Fuser modules need to be reordered or replaced a message will appear on the Touch Screen The Machine Adminis...

Page 163: ...rovides information about each Tools screen and function This section contains screens from a fully featured Document Centre This includes Printing scanning faxing Network Accounting and telephone con...

Page 164: ...m Xerox To enter Tools press the Access button located on the upper right hand corner of the User Interface and enter the password of 1111 If you have an ST Model Select Go to Tools On a DC model with...

Page 165: ...e Presets DC machines l Configuration Report ST machines Screen 2 See page 10 9 l Measurements l Document Scanner Size Sensing l Display Options l Reduce Enlarge Presets ST machines l Job Sheets ST ma...

Page 166: ...the machine display either incomplete or completed print jobs or change the language of the Touch Screen display Access and Accounting l Internal Auditron Setups l Auxiliary Interface Setups l Networ...

Page 167: ...st fit your environment Connectivity and Network Setup ST models only l Parallel Port l Physical Media l Network Setup Refer to page 10 40 The System Administrator uses this feature to make the correc...

Page 168: ...is where you setup the Remote Data Transfer information or Sixth Sense Machine Tests Refer to page 10 51 Allows access to machine diagnostics to assist you in identifying machine problems On a DC mod...

Page 169: ...ference Guide Page 10 7 10 Tools Tools Screen 3 Setups Software Upgrade Service Access Control Service Access Control Refer to page 6 23 This selection allows you to restrict access to network service...

Page 170: ...uch Screen Time and Date Refer to page 10 21 Set the time date and the display format Timers Refer to page 10 22 Set the time interval when the machine will return to a default selection after use pri...

Page 171: ...eful for copying books or creating booklets that read either left to right or right to left Reduce Enlarge Presets Refer to page 10 26 Sets the presets on this screen in ST models displayed on the Bas...

Page 172: ...t happens when stapled sets are selected and the machine runs out of staples Options are to continue and to produce unstapled sets or hold the job until staples are replenished You can also select the...

Page 173: ...lly detect this l Color The color of the paper stock loaded in the tray e g red yellow or clear l Type Describes exactly what type of media is loaded in the tray e g letterhead hole punched or transpa...

Page 174: ...an be selected automatically when Auto Paper is selected If this feature is Off any paper on which the entire image will fit can be used l Paper Substitution allows the automatic substitution of US an...

Page 175: ...the type and color through a pop up screen that appears after a tray is closed A Dedicated tray requires that the same paper always be used in this tray The Machine Administrator assigns the paper siz...

Page 176: ...uto Selection This selection enables the Auto Tray Switching feature which makes the tray and its pre programmed contents available when Auto Paper is selected at the machine or a tray is selected in...

Page 177: ...nd the Change Stock Size and Change Description buttons will not be selectable The stock size orientation type and color for each tray is displayed on this screen To select a tray touch the tray row o...

Page 178: ...for ST model machines When Auto Paper is selected on DC model machines and the machine encounters a situation where Auto Tray Switching can be used the machine will use only trays that are loaded wit...

Page 179: ...paper equivalents for network printing specifically NOTE Some image loss may occur because the physical dimensions of the paper sizes are different Desired Size Substituted Size 8 5 x 11 inch A4 11 x...

Page 180: ...at is the same size as the output image and Standard Size Required is On the job will not be printed The user will be instructed to load the required paper size select a different paper or Reduction E...

Page 181: ...will ring for example when an incorrect Touch Screen or User Interface selection has been made l The Selection tone will ring for example when the machine accepts your selection This screen allows the...

Page 182: ...ty As you adjust the control settings the display of typical buttons will change to reflect the current setting The brightness settings are adjusted in increments of one and take effect after the scro...

Page 183: ...l Current Month Day and Year NOTE The machine does not adjust itself automatically for Daylight Savings Time Greenwich Mean Time Offset This option allows you to synchronize the time stamp of several...

Page 184: ...timer The default time is 30 seconds Incomplete Scan controls the time interval between a job that is only partially scanned into memory and its deletion from memory This occurs when a job is partiall...

Page 185: ...is also available by pressing the Print Configuration Report button shown on the screen above The configuration report contains information about the setup of the Document Centre This information inc...

Page 186: ...ional sheets pertaining to the status of Network Fax jobs These sheets will describe the status of the Network Fax job as it travels between the Document Centre and the Network fax server Error Sheets...

Page 187: ...Status Sheets 1 Using the Touch Screen press the desired row to make a Stock Type selection NOTE Ensure that the correct stock description is selected otherwise print jobs will be held in the queue wa...

Page 188: ...hen the More option under the Basic Copying Tab Reduction Enlargement is pressed Basic Copy Presets This screen controls the options that appear on the initial copy screen NOTE To change the presets f...

Page 189: ...are selected the increments will generally be 0 1 inches Some common sizes such as US Letter 8 5 x 11 inch will be displayed in inches even though the display is set for mm Metric sizes such as A4 wi...

Page 190: ...he default sizes a loss of image or dark edges may occur If this is the case follow the instructions listed on page 12 19 to redefine a size zone This page also contains a complete listing of the defa...

Page 191: ...ne with a Finisher is Automatic Decurler Enabled For machines with an Offsetting Catch Tray the setting is High Decurling This setting normally does not require adjustment NOTE If you feel an adjustme...

Page 192: ...ere the reading sequence may be either right to left or left to right Tools Screen 1 System Settings 1 More How to get here System Settings 2 Display Options System Settings Bound Originals Scan Order...

Page 193: ...sed for multiple job types For example l Reduce SEF 8 5 x 14 inch or 11 x 17 inch originals and rotate the reduced image 90 degrees onto 8 5 x 11 inch LEF paper This eliminates the need to load and us...

Page 194: ...fore a print job To change the priority setting use the scroll bars to ensure the type of job Copy or Print you want to print first has the lower number The wide range 1 16 is reserved for future enha...

Page 195: ...ad but each job must be completed before the system will scan the next job NOTE This feature is available on DC models only Depending on your machine configuration this feature may appear on the Syste...

Page 196: ...s you to change the following l The number of sheets the machine will consider as a thin stapled set l The number of thin stapled sets that will be produced before the machine will automatically pause...

Page 197: ...inishing device that contains two output trays the top and main tray This feature allows you to select the destination of non stapled jobs This includes Copy Print and Other jobs For example using thi...

Page 198: ...val of the black circles left when copying originals that have punched holes Originals must be placed in the Document Feeder and the Electronic Hole Removal feature must be enabled Tools Screen 1 Syst...

Page 199: ...ally resets itself or when Clear All is pressed NOTE Changing the defaults will affect every job If you have a series of jobs that use the same programming features consider using the stored programmi...

Page 200: ...Default controls which type of jobs in the Job Status Queue will be viewed as a default The choices are Incomplete Printing Jobs Incomplete Non Printing Jobs All Incomplete Jobs Completed Printing Jo...

Page 201: ...ings are made It is not available on the DC model To access the connectivity settings see the following page To take the machine offline simply press the Offline button and wait a few moments The mach...

Page 202: ...tion to make network settings It is not available on the DC model Your System Administrator will need to access these screens to place the machine on the network NOTE Any changes to these settings wil...

Page 203: ...with Xerox To change the Service Plan contact the Welcome Center Replacement Method This setting defines who is responsible for replacing the Xerographic Fuser or Dry Ink Cartridge Feed Roll Cartridg...

Page 204: ...r message appears and when the unit must be replaced You can also cancel messages that are currently displayed on the Touch Screen Fuser Module Reorder Notification Use this screen to set the interval...

Page 205: ...1 Press the Access button 2 Enter the Access login password Press the Go to Tools button 3 Select More to access the second tools screen 4 Select Supplies Management 5 Select Feed Roll Cartridge Repl...

Page 206: ...kit A gray cover allows the Auto features Auto Auto Paper and Auto Center to be used with the cover closed If a gray cover is installed this button must be changed to gray Optional Services After any...

Page 207: ...the Machine Details Screen Disk Finisher Setup If you add a finisher different than the one initially installed use this button to program the machine with the correct finisher code The machine will...

Page 208: ...Transfer Setups On the main setup screen you can l Decide whether or not a telephone line will be connected to the device l Input the Machine Telephone Number l Enable Incoming Calls Tools Screen 1 To...

Page 209: ...If an actual service visit is required information that is gathered will provide the technician with a better understanding of the problem and will help to identify the necessary parts to fix the mac...

Page 210: ...anged for example by relocating the machine to a different area a new telephone number must be programmed Navigate to the Outlet Telephone number screen and using the keypad enter the new telephone nu...

Page 211: ...be shown on the screen 3 Enter the two digit System Extension Identifier 4 Enter the Extension 5 Save the settings and exit Tools The changes are now effective The machine will automatically notify Xe...

Page 212: ...chine remotely by telephone to enable real time problem analysis and resolution If you are using the Auditron reporting software to help manage the Internal Auditron you can dial into the machine over...

Page 213: ...up to three other devices The telephone line must be an analog telephone line not a digital telephone line 1 Power off the machine Connect one end of the phone cord to the machine s phone jack marked...

Page 214: ...ace Tests l Video Path Diagnostics Test l Echo Test ST models only l Network Connectivity Test ST models only l Remote Testing Access for Network Controller ST models only NOTE Run these tests if a pr...

Page 215: ...aults with the Xerographic System Each test produces a pattern or patterns that can be used to evaluate the printing capability of a particular aspect of the Xerographic System Image Quality Patterns...

Page 216: ...his selection allows you to manually initiate the Xerographic Routine This routine can take from 4 to 20 minutes depending upon the conditions of the Xerographic System Tools Screen 1 Tools Screen 2 M...

Page 217: ...e functions Information and instructions for each of these diagnostic tests are provided on the User Interface after the individual test button is selected Tools Screen 1 Tools Screen 2 Machine Tests...

Page 218: ...ectly Video Memory Test Tests the video memory to isolate video quality problems Communications Self Test Use this test to determine if the User Interface is communicating correctly with the rest of t...

Page 219: ...the process of moving the digitized image to the Xerographic module To activate this test press the Video Path Diagnostics button and follow the instructions displayed on the User Interface Tools Scr...

Page 220: ...uide Echo Tests Use this option to perform an echo test which tests the electronic pathway from the machine to the network It is not available on DC Models Tools Screen 1 Tools Screen 2 Machine Tests...

Page 221: ...0 59 10 Tools Network Connectivity Test Use this option to test the network connectivity of the machine It is not available on DC Models Tools Screen 1 Tools Screen 2 Machine Tests How to get here Mac...

Page 222: ...llows Xerox to remotely access your Document Centre to diagnose Network Controller problems Refer to Sixth Sense in this chapter for more details on remote access Tools Screen 1 Tools Screen 2 Machine...

Page 223: ...nt Drivers that are used with the ST models This type of upgrade is also independent of adding the software options of Network Fax Network Scanning and Network Accounting Upgrading Machine Software To...

Page 224: ...on the screen and using the keypad to enter the desired value Ensure that the box has a black background otherwise it cannot be accessed by the keypad Press the Save button to exit the screen and sav...

Page 225: ...ep Mode rather than powering itself off NOTE All timers are reset automatically when a User Interface button or the Touch Screen is touched Table 1 DC Model Default Power Saver Timer Values Standby to...

Page 226: ...ff switch to boot the machine With a warm reboot power is not lost to the fuser and Xerographic module thereby reducing the time needed for the machine to return to full functionality On DC models cop...

Page 227: ...re provides copy management capability There is additional software available to remotely retrieve the usage data It can then be exported into a database or spreadsheet application for further process...

Page 228: ...to the Document Centre as illustrated below The external device interface is located on the back of the machine in a recessed area as indicated below Connect the device to the P7 jack as indicated 3 A...

Page 229: ...s changed before the copies are printed To charge copies to the correct account only use the program and scan ahead capability of the Document Centre with jobs that will be charged to the same account...

Page 230: ...e time interval between when a job requires additional credits and the job is automatically deleted from the job queue When you press the Job Timer button another window will appear You can disable th...

Page 231: ...reen will appear displaying Enable and Disable buttons When the feature is disabled the system will register single meter counts on all output regardless of sheet size Print Job Control This option al...

Page 232: ...data collection and account setup tasks the Document Centre documentation kit contains a software program that allows you to collect and modify data using a PC with either a direct or remote connecti...

Page 233: ...ral account number Copies will be charged to the General Account rather than the User Account Users with access to the General Accounts can access all the General Accounts Anyone can use the machine w...

Page 234: ...clients Planning User Accounts The User Accounts can represent individuals or work groups Each user account will have a unique user number assigned If you decide to use General Accounts decide which...

Page 235: ...s or clients Remember a User Number with General Account access rights is needed to access General Accounts Develop a matrix that identifies the General Accounts and their purpose for example General...

Page 236: ...nt Centre how many User and General Accounts to create You do not have to use all the created accounts Each User Number uses a portion of memory with User Accounts requiring slightly more memory than...

Page 237: ...the Auditron Administrator This individual should be identified and trained by the primary Auditron Administrator to manage the system when required The User Account assigned to the backup Administra...

Page 238: ...g Screen 2 Press the Internal Auditron Setup button If it is not selectable press the Authentication button then press the Internal Auditron button and Close 3 Press the Auditron Initialization button...

Page 239: ...to navigate to open accounts Using a Computer If you have a PC with a Serial Cable or a modem you can connect the computer to the Document Centre and download information into the Auditron The CD that...

Page 240: ...ols Mode Access button 4 Select the User Number field by touching the User Number area When the background is black the new User Number can be entered Use the keypad to enter a new User Number Record...

Page 241: ...is selected the number of accounts will be restored to the original values and the confirmation screen and initialization screen will be closed Reset all account counters Reset All Counters resets the...

Page 242: ...en the end of the list is reached the first account will be displayed User Numbers can be 1 12 digits in length with leading zeros recognized Account Limit is the maximum number of copies allowed for...

Page 243: ...ccount 1 will always be given both the Machine Administrator and the Electronic Auditron Administrator rights Typically 1 3 people have the access rights to the Machine Administration and the Electron...

Page 244: ...in the list that has no copies recorded In both cases if the end of the list is reached the list will wrap around to the first account The Previous Account button displays the previous account that w...

Page 245: ...d to enter a pre defined User ID and Account ID at the machine for copy scan and fax jobs and at the client workstation for print jobs Usage can be tracked by user or account from a centralized locati...

Page 246: ...count Account User User User Number of Simplex Pages Number of Simplex Pages Number of Simplex Pages Number of Duplex Pages Number of Duplex Pages Number of Duplex Pages Paper Size Number of Phone Num...

Page 247: ...to make any Copy Scan or Fax selections at the machine If users attempt to print from their workstation they will be presented with a login screen prior to sending their print job This Client login sc...

Page 248: ...A keyboard with characters will appear 3 Enter the correct ID code using the keypad to enter numeric characters 4 Press Save and repeat for the next ID 5 The Enter button will become selectable 6 Pres...

Page 249: ...d HTTP protocols enabled Your computer network administrator has to enable TCP IP and HTTP protocols otherwise Network Accounting will not work on your machine Go to Tools and press the Connectivity a...

Page 250: ...on to display the Authentication Mode button Press the Authentication Mode button to display the Authentication Mode screen Press Network Accounting then Save This will allow you to access the Network...

Page 251: ...ribute these drivers with the Accounting option already selected The Print Drivers are part of CentreWare software If the drivers are distributed without the option enabled workstation users will need...

Page 252: ...s requires the Document Centre to accept only valid User and Account IDs User ID requires between a 1 and 16 character code be entered Account ID requires between 1 and 32 character code be entered Au...

Page 253: ...with productivity improvement opportunities l Feature Default settings l User Interface Default settings l System Default settings l Relocation Requirements l ENERGY STAR Programme l Setting Tray 6 to...

Page 254: ...the output is produced in sequential collated sets or in separate stacks of each original 2 sided copy l 1 to 1 l 1 to 2 l 2 to 2 l 2 to 1 l 1 to 2 Rotate Side 2 l 2 to 2 Rotate Side 2 1 to 1 sided Se...

Page 255: ...f the output Background Suppression On Prevents the reproduction of unwanted variations that result from originals with colored backgrounds or originals that are very thin with images on the second si...

Page 256: ...s button is selected document either right to left or left to right Edge Erase l Border l Edge l Print to Edge Border Border Erase adds equal amounts of white space on all edges of your copies Edge Er...

Page 257: ...ly detected by the machine Mixed Size Originals provides the ability to handle original documents of mixed sizes using the Document Feeder The feature can produce mixed size output or allow the system...

Page 258: ...klet Creation can be set to allow users to choose whether the sequence of images is from Front to Back or Back to Front Multi Up l Off l On Off Automatically reduces multiple images of the originals a...

Page 259: ...e job It cannot be selected as a default Sample Set l On l Off Off Produces a single set of a job while holding the rest of the job in memory This enables a user to review the printed set and either r...

Page 260: ...Image Quality Normal Lighten Darken 0 Suppression On Normal is appropriate for most jobs run on the machine Lighten Darken provides controls to adjust the lightness or darkness of the output Suppress...

Page 261: ...space on all edges of your copies Edge Erase provides the ability to adjust independently the amount to erase along any of the document edges Scan to Edge enables images to be scanned and imaged to th...

Page 262: ...y Normal Lighten Darken 0 Suppression On Normal is appropriate for most jobs run on the machine Lighten Darken provides controls to adjust the lightness or darkness of the output Suppression automatic...

Page 263: ...of jobs that will be shown in the Job Queue Depending on your configuration other options are also available Language Default Available when multiple languages are installed English Allows the default...

Page 264: ...bled l Maximum Decurler Enabled Models with a Finisher Automatic Decurler Enabled Models with a Offsetting Catch Tray High Adjust this setting to reduce the paper curl in your output copies Machine Co...

Page 265: ...mer l Xerox Customer Determined at installation Auditron l None l Internal l Auxiliary l Network None When Internal is selected users must enter a password in order to make copies Select Auxiliary whe...

Page 266: ...he user to adjust the size and the stock type of the tray Dedicated allows users only to use the programmed stock that is in the tray If you want to dedicate a tray to use specific stock such as trans...

Page 267: ...the image Paper Substitution l Enabled l Disabled Disabled Substitutes common US and metric sizes This option is not available in DC models Audio Tones Fault l Off l Low l Medium l High High Sets the...

Page 268: ...inute Controls the amount of time until the Touch Screen is reset to the default settings Incomplete Scan Disable or Enable 1 to 10 minutes Enable 3 minutes Controls the amount of time between an inco...

Page 269: ...button Reduce Enlarge Preset 3 78 Set the preset figure for the third preset button Reduce Enlarge Preset 4 129 Set the preset figure for the fourth preset button Reduce Enlarge Preset 5 154 Set the p...

Page 270: ...8 in B 7 6 9 2 in 8 5 x 14 in SEF The Document Feeder senses the paper size and using 12 size zones will pick a paper size corresponding to the size it detects Each of these zones have unique width an...

Page 271: ...ss System Settings then More Press Document Scanner Size Sensing The common original sizes will be displayed that correspond to your original If there is a size to match the document that is loaded in...

Page 272: ...Paper Enabled Disabled Enabled Auto Paper permits the rotation of the image to fit paper that is oriented differently from the original Display Options On Off Off Provides additional options for the B...

Page 273: ...ooklet Off only provides the current reading order when creating a booklet Remote Testing Access for Network Controller Enabled Disabled Disabled Allows authorized Xerox personnel to remotely access y...

Page 274: ...unlocked position Do not attempt to unlock the left casters l Pushing on the right side of the machine the side with the swivel casters will make it easier to steer it Do not push against the Documen...

Page 275: ...t route allow 44 in 1118 mm more in front to meet fire code requirements Table 9 Document Centre Space requirements Input Device Output Device A B C D None OCT 13 in 330 mm 10 in 254 mm 70 in 1778 mm...

Page 276: ...programmed values when a User Interface button or the Touch Screen is touched The machine automatically reduces energy consumption when it is not being used as indicated in the illustration below DC M...

Page 277: ...is in the Low Power Mode simply touch any User Interface button or the Touch Screen The DC ST Models will be ready to make copies within 30 seconds for the Document Centre 490 480 470 and within 45 s...

Page 278: ...Copied default to 1 to 2 sided copies For more information about how to change these settings refer to the Setting Feature Defaults Copy Jobs section in Chapter 10 Tools This machine is compatible wi...

Page 279: ...tion Third slide the latch up to lock the guide Repeat the procedure for the front guide Changing from A4 to 8 5 x 11 inch Adjust each paper guide to the 8 5 x 11 inch position starting with the rear...

Page 280: ...e Inhalation Central nervous system depression respiratory distress and gastrointestinal irritation Eyes Flush thoroughly with water Skin Medical Conditions Generally Aggravated Wash thoroughly with s...

Page 281: ...V Fire and Explosion Data Flash Point Method Used 27oC 80oF ASTM Open Cup Flammable Limits LEL N A UEL N A NFPA 704 Health 0 Fire 3 Reactivity 0 Extinguishing Media Alcohol foam carbon dioxide dry ch...

Page 282: ...material or atomize into an incinerator where permitted Dispose of in accordance with federal state and local regulations Section X Transportation Information Correct Shipping name Hazard ID Packing E...

Page 283: ...connection to where the data exists in the system from either the PWS or Sixth Sense The sole interaction with the printing function for service personnel is the ability to request the system to print...

Page 284: ...ted and then the job is automatically held The user should be careful to either release or delete the job after receiving the Sample Set to prevent the job from being held in the queue Similarly for S...

Page 285: ...ific United States PST Vancouver 7 Mountain United States MST 6 Belize Central United States CST Houston Mexico City 5 Eastern United States EST Lima Montreal 4 Antigua Atlantic Grenada 3 Brasilia Bue...

Page 286: ...tre Reference Guide 7 Bangkok Jakarta 8 Beijing Hong Kong Singapore 9 Osaka Tokyo 10 Brisbane Guam Melbourne Sydney 11 Magadan Solomon Is 12 Auckland Fiji Wellington Table 10 Greenwich Mean Time Offse...

Page 287: ...x on the Web http www xerox com Xerox Corporation s home page http www centreware com Download the latest CentreWare drivers software and documentation http www xeroxnexus com Connection to Xerox and...

Page 288: ...Page 12 36 Xerox Document Centre Reference Guide...

Page 289: ...ss a variety of different types of media stock to accommodate your needs This chapter contains information about the paper stock you can use in the machine and how you can expect it to perform Staplin...

Page 290: ...g letterhead transparencies labels etc Table 4 Performance of new and recycled plain paper Table 5 Instructions for loading a variety of special stocks Table 6 Document Feeder paper feeding informati...

Page 291: ...heir ability to process a variety of paper sizes Trays 1 4 8 to 17 in or 203 to 432 mm Tray 5 Bypass Tray 4 to 12 in or 102 to 305 mm 5 83 to 18 in or 148 to 457 mm Tray 6 Only 8 5 x 11 inch or A4 LEF...

Page 292: ...pled copies orient your document so the edge you want stapled is visible when placed in the Document Feeder as you face the machine Select the appropriate Paper Supply orientation to achieve the desir...

Page 293: ...Desired Staple Location Paper Supply Output Options Select this Staple Button Auto Paper Supply or select the appropriate size LEF paper Auto Paper Supply or select the appropriate size SEF paper Auto...

Page 294: ...or select the appropriate size SEF paper Build Job is required when stapling copies made from the document glass Refer to the Making Copies Chapter page 35 for more information about Build Job Auto P...

Page 295: ...performance in typical operating environments Best performance Good performance Fair good performance Significant performance degradation is likely particularly paper handling Blank Not recommended E...

Page 296: ...be used without any special setup intervention Table 2 Performance and Tray matrix for 80 gsm standard paper Trays 1 4 5 6 Note Common Sizes A4 210 x 297 mm 8 27 x 11 69 in LEF SEF A3 297 x 420 mm 11...

Page 297: ...ality performance in typical operating environments Best performance Good performance Fair good performance Significant performance degradation is likely particularly paper handling X Not recommended...

Page 298: ...ore information g This note is not used GBC brand or pre punched LEF with rectangular holes holes on long edge SEF This type of paper only works when the holes are at the rear of the paper tray X d Ne...

Page 299: ...t or quality performance for all papers i Image deletion defects might occur near the perforation especially if the perforation is parallel to the feed direction j 2 sided copies or prints duplex shou...

Page 300: ...operating environments Best performance Good performance Fair good performance Significant performance degradation is likely particularly paper handling X Not recommended Exceeds design specifications...

Page 301: ...Trays 1 4 Perforated Pages for partial removal such as order forms and receipts l Where possible load with the perforation parallel to the feed direction Pre printed and letterhead Common corresponde...

Page 302: ...es l When using transparencies with removable stripes load with the stripe up in Tray 5 and the stripe down in Tray 1 l Do not duplex Labels Self adhesive labels for envelopes and packaging l Do not d...

Page 303: ...igh talc content may contaminate the Document Feeder Feed Rolls resulting in degraded performance Originals produced on a Xerox 5100 Duplicator On copies with a high area coverage pictures and half to...

Page 304: ...hese amounts as a single copy job Folded Originals X Folded Originals pose a special problem as they do not trigger the automatic sensors in the Document Feeder Remove the folds before feeding Origina...

Page 305: ...k l Store paper in dry conditions away from extreme heat or cold such as radiators or open windows l Lay the paper flat on a shelf or pallet above floor level l If possible leave the paper wrapped and...

Page 306: ...Page 13 18 Xerox Document Centre Reference Guide...

Page 307: ...ludes using a short paper path in order to reduce jams and Replaceable Units in order to avoid extended periods of downtime This chapter discusses some basic maintenance procedures including the follo...

Page 308: ...creen appears your job can be programmed As soon as the screen displays the message Ready to Scan your Job jobs may be scanned Jobs will not print until the fuser is ready The entire powering up proce...

Page 309: ...ear warning that jobs in the queue will be deleted if the machine is powered off Confirmation of this screen will result in the deletion of any jobs in the queue during the power down sequence If Powe...

Page 310: ...x Representative After the Red Button is used the machine will take a longer period of time to reboot Emergency Power Off Procedures NOTE Disconnecting the main power cable from the power source is th...

Page 311: ...instructions shown on the screen Paper Jams When a paper jam occurs the Touch Screen automatically displays a fault screen describing the location of the jam Instructions and animated graphics showing...

Page 312: ...per trays to access this area Look for dropped sheets Area 4 Duplex area look for sheets on top of this open space Area 2 Lift handle the machine is programmed to circulate paper to this area in the e...

Page 313: ...Xerox Document Centre Reference Guide Page 14 7 14 Machine Maintenance Area 5 Finisher Open to access Areas 5 5a and 5b Area 7 High Capacity Feeder and Bypass Tray Open toaccess Area 7a...

Page 314: ...ns contained within the replacement box and use the box and prepaid return label to return the old unit to Xerox Expected life of Replaceable Units The expected life remaining for the Feed Roll Cartri...

Page 315: ...laceable Units and Supplies The table below lists the correct telephone number to call to order supplies or replaceable units Item Expected Life Dry Ink 23 500 copies averaging 6 area coverage Actual...

Page 316: ...to clear the fault message 5 Press the Finisher Pause Button and wait for the tray to lower 6 Open the stapler access door located above the Main Tray 7 Remove the Staple Cartridge Refer to the diagr...

Page 317: ...leaned Document Feeder Scan Area Spots and specks in the Document Feeder Scan Area can show up as streaks on copies made when the Document Feeder is used Main Document Glass Specks and dirt can also c...

Page 318: ...visible black colored surfaces l Close the Document Scanner Top Cover and raise the Document Feeder Clean the rolls and all visible black colored surfaces l Clean the entire surface of the Document G...

Page 319: ...olving The following pages provide an overview of some of the problems that may occur with the Document Centre and contain a variety of tables that will assist you in solving hardware software and pro...

Page 320: ...r a heat source such as a radiator l Avoid sudden changes in the environment surrounding the Document Centre When a change occurs allow the Document Centre at least two hours to adjust to its new envi...

Page 321: ...e able to resolve the situation quickly If the difficulty persists contact the Xerox Welcome Center The Welcome Center telephone number is conveniently located on the Machine Information screen The We...

Page 322: ...mage Quality is Poor The most common image quality problem for copy jobs is caused by glass that is dirty Before you perform any tests clean the glass The second most common image quality problem is c...

Page 323: ...nd the test l LEDs on the control panel not functioning The LED Indicator Test allows you to determine if the LEDs on the UI are functioning correctly l You have been asked to complete this test by a...

Page 324: ...cument Feeder l Ensure that all staples or clips have been removed from the originals l Check to see if the Document Feeder is overloaded The 490 480 can hold 100 sheets the 460 470 can hold 75 sheets...

Page 325: ...eated shut down from jams in Area 3 or copies with unexpected image shift when feeding from Tray 5 l After tray is reloaded confirm the stock attributes especially the size on the Touch Screen Ensure...

Page 326: ...l If the paper curls excessively flip the paper over in the applicable paper tray The Finisher does not stack the output correctly l Unload the finisher tray frequently Depending on your machine conf...

Page 327: ...d originals are not removed l Use the Edge Erase to erase the edge with the drilled holes l Copy from the document glass with the Document Cover down Images are out of sequence or upside down when the...

Page 328: ...paper size to a smaller size use Auto to reduce the image onto the smaller size l Use reduction i e copy at 90 instead of 100 l Select Auto Center and run the job again l If scanning from the Document...

Page 329: ...nd delete unnecessary jobs l Ensure that all paper jams have been cleared and that there is no torn paper inside a jam area l If the machine is scanning and printing the different jobs wait until the...

Page 330: ...l l If the original has large areas of solid density adjust the contrast Ghosting l Check the quality of the original l Clean the Document Glass if it is being used l Rotate the original 180 degrees a...

Page 331: ...ression is On Darken the copy l If Background Suppression is Off turn on Background Suppression Low density images such as paste up marks are copied l If Background Suppression is On Lighten the copy...

Page 332: ...ets before programming is complete l Check the time out values in Tools Ensure that the values set are long enough for users to complete their programming A black border appears along one or more side...

Page 333: ...ects when scanning a job If there is a conflict the job will be deleted and a message on the Touch Screen will ask you to flatten the original and rescan If this occurs and you are not using a folded...

Page 334: ...Page 15 16 Xerox Document Centre Reference Guide...

Page 335: ...possible image Background Suppression This feature prevents the reproduction of unwanted background variations that result from originals having either colored backgrounds or that are printed on a ver...

Page 336: ...o white A photograph from a camera is a continuous tone as opposed to a picture in a magazine Contrast The intensity of the display of an image or the degree of difference between the gray tones on a...

Page 337: ...way button For more information refer to Chapter 8 Job Status Job Review Summaries These are text descriptions on the screen next to feature buttons and that identify the current setting of the button...

Page 338: ...ws the Document Centre to print an image anywhere on the paper up to and including the very edge of the paper stock Registration This term refers to the location of either the document as it is placed...

Page 339: ...djustable tray the size orientation color and type of the tray contents can be programmed by the user In a Size Only tray available only on the Digital Copier the user can adjust size and the orientat...

Page 340: ...Page 16 6 Xerox Document Centre Reference Guide...

Page 341: ...Changing 11 14 Authentication Authentication Overview 6 21 E mail Authentication 7 2 E mail Guest Access 7 4 E mail Network Access 7 3 Fax Authentication 5 4 Fax Nework Access 5 5 5 6 Guest Access Ove...

Page 342: ...erface 3 9 Bypass Tray Paper Specifications 3 7 C Card stock Loading 13 13 Change Tray Settings 10 13 Changing the Staple Cartridge 14 10 Cleaning Document Feeder 14 12 Document Glass 14 11 Touch Scre...

Page 343: ...cument Feeder Cleaning 14 12 Sheet Capacity 3 3 Stock input information 13 15 Document Glass How to clean 14 11 Document Scanner Size Sensing Changing zone size 12 19 List of zones 12 18 Document Secu...

Page 344: ...g Options 4 3 Unloading while running 3 12 Foreign Interface See External Auditron Fuser Module Expected Life 14 9 Module Reorder 10 42 Touch Screen Messages 10 42 G General Accounts Planning 11 9 Gre...

Page 345: ...ion 4 7 Image Shift 4 26 Incomplete Scan Timer 10 22 Information Sources 2 4 Internet Services 6 19 How to Access 6 20 Interrupt button 3 10 Invert Image Creating a Mirror Image 4 33 Creating a Negati...

Page 346: ...ement Setting mm or inches 10 27 Media See paper Memory Job Queue 8 1 Messages Active Messages 9 7 Fault 14 5 Mirror Image 4 33 Mixed Size Originals Copying 4 24 Output 4 25 Moir 4 15 15 13 16 3 Movin...

Page 347: ...ormance 13 2 Paper Feed Roll Cartridges 9 8 10 43 Paper Tray Settings Setting the Default Stock 10 16 Paper Trays Bypass Tray 3 7 High Capacity Feeder 3 8 Media Capacity 13 3 Setting Up Paper Trays 3...

Page 348: ...Requirements 12 22 Remote Data Transfer Setup 10 46 Replaceable Units 14 8 Locations 14 8 Reorder and Replacement 10 41 Resetting Feed Roll Counters 10 41 System Software 10 64 User Interface 10 56 Re...

Page 349: ...atus of job 8 1 Stock See Paper Stock Choice 10 25 Stock Settings 10 15 Stop Pause button 3 10 Stored Programming feature 4 38 Supplies Management Changing the Service Plan 10 41 Feed Roll Cartridge c...

Page 350: ...rd Size Required 10 18 Stock Settings 10 15 Tray Priority 10 14 Tray Settings 10 13 Trim See Border Erase 4 21 Troubleshooting Copy Quality 15 11 Hardware Problems 15 4 Other Problems 15 14 Output Qua...

Page 351: ......

Page 352: ...ge 6 1 Network Scanning Features page 7 1 Network Accounting page 11 20 Change Change the Tools password page 11 14 the Audio Tone volume page 10 19 the Power Saver Timer page 10 62 the Touch Screen b...

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