Xerox 2135DX - Phaser Color Laser Printer, Service Manual

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Service Guide
17
Error Codes and
Messages
Error messages
The front panel displays error codes when it encounters certain system failures.
These error codes are discussed in the next topic. Except for media jams and other
such errors, when an error code first occurs, cycle power on the printer to see if
the error re-occurs.
Printer fault messages
Code Front panel message Service message
A6 Jam Inside Top Cover, Open Cover, See
Labels A6-Bypass Feeder Jam
1. Ensure the correct weight and type of paper is loaded in the feeder. Also
ensure the paper is loaded correctly in the feeder.
2. Clean the bypass feeder’s pick roller.
3. Test the main feed motor as described in “Motor and clutch tests” on
page 69.
4. Replace the main feed motor.
5. Replace the engine controller board.
A7 Jam Inside Top Cover, Open Cover, See
Labels A7-Duplex Entry Jam
1. Ensure the correct weight and type of paper is loaded in the currently used
tray. Also ensure the paper is loaded correctly in the tray.
2. Clean the duplex unit’s rollers.
3. Test the duplex motor and clutch as described in “Motor and clutch tests”
on page 69.
4. Replace the duplex unit.
5. Replace the engine controller board.
A10 Jam Inside Top Cover, Open Cover, See
Labels A10-Paper Output Jam
1. Ensure the correct weight and type of paper is loaded in the currently used
tray. Also ensure the paper is loaded correctly in the tray.
2. Clean the exit rollers.
3. Ensure the exit rolls rotate freely when the exit roller gear train is rotated.
4. At the rear of the printer, inspect the gate which directs the print to the
face-up output bin or the face-down output bin.
5. Test the fuser motor (which drives the exit gear train) using the test
described in “Motor and clutch tests” on page 69.
6. Replace the engine controller board.