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Warranty and Return
WA–4
975-0401-01-01
WARRANTY
DIRECTIVE
1999/44/
EC
AND
AS
SUCH
DIRECTIVE
HAS
BEEN
IMPLEMENTED
IN
THE
E
UROPEAN
U
NION
MEMBER
STATE
WHERE
YOU
PURCHASED
THE
PRODUCT
. F
URTHER
,
WHILE
THIS
LIMITED
WARRANTY
GIVES
YOU
SPECIFIC
LEGAL
RIGHTS
,
YOU
MAY
HAVE
OTHER
RIGHTS
WHICH
MAY
VARY
FROM
EU
MEMBER
STATE
TO
EU
MEMBER
STATE
OR
,
IF
YOU
DID
NOT
PURCHASE
THE
PRODUCT
IN
AN
EU
MEMBER
STATE
,
IN
THE
COUNTRY
YOU
PURCHASED
THE
PRODUCT
WHICH
MAY
VARY
FROM
COUNTRY
TO
COUNTRY
AND
JURISDICTION
TO
JURISDICTION
.
Return Material Authorization Policy
For those products that are not being repaired in the field and are being returned
to Xantrex, before returning a product directly to Xantrex you must obtain a
Return Material Authorization (RMA) number and the correct factory "Ship To"
address. Products must also be shipped prepaid. Product shipments will be
refused and returned at your expense if they are unauthorized, returned without
an RMA number clearly marked on the outside of the shipping box, if they are
shipped collect, or if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual
ready for reference and be prepared to supply:
•
The serial number of your product
•
Information about the installation and use of the unit
•
Information about the failure and/or reason for the return
•
A copy of your dated proof of purchase
Record these details on page WA-6.
Return Procedure
Package the unit safely, preferably using the original box and packing materials.
Please ensure that your product is shipped fully insured in the original packaging
or equivalent. This warranty will not apply where the product is damaged due to
improper packaging.
Include the following:
•
The RMA number supplied by Xantrex Technology Inc. clearly marked
on the outside of the box.
•
A return address where the unit can be shipped. Post office boxes are not
acceptable.
•
A contact telephone number where you can be reached during work
hours.
•
A brief description of the problem.
Ship the unit prepaid to the address provided by your Xantrex customer service
representative.
If you are returning a product from outside of the USA or Canada
In
addition to the above, you MUST include return freight funds and are fully
responsible for all documents, duties, tariffs, and deposits.
TC2 Series BattChg Owners Guide.book Page 4 Tuesday, July 1, 2008 11:55 PM
Summary of Contents for Truecharge TC1012
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