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Highest priority (night on duty) :
The system is in night service, and the exterior line is subject to night service.
Incoming calls will be processed according to the following two modes.
When the night computer on duty is working, the caller can hear the night
prompt voice.
Operator can change the voice prompt to inform the caller of the
normal working hours, and guide the caller to call again at an appropriate time. The
caller can also secondary dialing. Dialing 0 will call the night duty extension of the
exterior line.
When the night manual on duty is working, after the exterior calls, the
system will call the night duty extension of the exterior line.
This mode is only
applicable to the scene where the on-duty personnel are on duty after work.
Second highest priority (IVR single key navigation) :
The system is not in night service, or the exterior line is not affected by night
service (
the highest priority is not satisfied
), and the exterior line enables IVR single
key navigation, incoming calls will be processed according to this mode.
Caller will hear the prompt voice, according to the prompt for secondary
dialing, only need to dial a single number key.
System can realize single key group
call, call in turn, priority call. This mode is generally applied to small customer
service seating scenarios, which can simplify the operation of visiting customers and
improve the corporate image.
General priority (single dedicated line) :
The system is not in night service, or the exterior line is not affected by night
service, and the exterior line does not enable IVR single key navigation, (
highest and
second highest priority are all not satisfied
), and the exterior line enables single
dedicated line, incoming calls will be processed according to this mode.
When a single dedicated line is used, incoming calls from exterior line will
directly call the dedicated extension of this exterior line. This mode has the function
of outgoing control, and the dedicated extension can only dial outgoing calls from this
exterior line or 99 groups (public groups).
Minimum priority (day on duty) :
The system is not in night service, or the exterior line is not affected by night
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