WS824 WS848-5D Manual Download

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7.9 Change the programming host extension

The programming host extension is default as extension port 1. The operator can

modify the programming host extension.

After modification, extension port 1 can still programming, but on this basis, a

programmable extension is added.

7.10 Manager and secretary

After setting up the manager and secretary function, all calls to the manager will

be transferred to the secretary's extension, which will be filtered and then transferred

to the manager's extension.

System support 1 manager extension, maximum 8 secretary extensions.

Instruction: 145 K#

Disable/enable the manager and secretary function.

Description:

K is 0 means disable (default) and 1 means enable.

Instruction: 152 Q#

Description:

Q is the extension number with 1-5 digits.

Instruction: 119 K#

Description:

The value of K determines the flash time:

1 means 300ms, 2 means 600ms and 3 means 1000ms

4 means 1200ms, 5 means 1500ms and 6 means 2000ms

Default is 5, can be compatible with the R and FLASH key of most phone.

WEB:WWW.WS824.ORG TEL:020-85261379 18144823824

Summary of Contents for WS848-5D

Page 1: ...nd retrieval 24 4 9 Exterior to exterior talking 24 4 10 Conference call 26 5 Transfer instructions 29 6 Description of common functions 31 6 1 Programming status description 31 6 2 Change extension number 31 6 2 1 Change extension number on programming host extension 32 6 2 2 Reset all extension numbers on programming host extension 33 6 2 3 Self set extension number 33 6 3 Open close exterior po...

Page 2: ... call immediately response 57 7 2 Outgoing cycle 58 7 3 Processing of secondary dialing timeout 58 7 4 Maximum time of secondary dialing 58 7 5 Broadcast the number of secondary dialing 59 7 6 Prompt voice protection 59 7 7 The ringing mode of internal incoming call 59 7 8 Duration of tap hook 59 7 9 Change the programming host extension 60 7 10 Manager and secretary 60 7 11 Wait music 62 7 12 Exc...

Page 3: ...on status monitoring voice list processing alarm call service hotel management software docking hardware self inspection and other practical functions Network management without installation driver System support network online function no need for serial port easy interconnection with PBX through software K416S is only for serial connection and 11D is standard for serial connection and network ma...

Page 4: ...h a variety of exterior CID such as PRC standard FSK DTMF Taiwan the United Kingdom France Switzerland Brazil and other countries Elastic combination of extension number Support 1 5 bit number mixed elastomeric prefix can be set to arbitrary number like 0 9 Self set number Rapid installation This function is especially suitable for the hotel when a large number of extension numbers need to be modi...

Page 5: ...f self recording voice which are 120 seconds for day self recording voice 80 seconds for night self recording voice and 60 seconds for alarm self recording voice Multi channel voice effectively shorten the response time of multi channel exterior line simultaneous incoming call The more channels the faster the response Over length self recording voice especially suitable for Chinese and English bil...

Page 6: ...used as public exterior line Multi outgoing office number The outgoing office number of each exterior line can be set as 0 9 independently and the outgoing office number of preferential line with long distance call plan or with low rate can be set as a special number Extension according to the use of the scene dial the corresponding number to select the right line Flexible use of multi outgoing of...

Page 7: ...ict When it works the outside caller cannot call the extension directly the call must be transferred through other extensions Long distance lock After lock this extension can t occupy the exterior line to call long distance Do not disturb Do not disturb DND during the open any calls will be silenced to improve the quality of the rest Direct connection without power K416S and 11D is equipped with t...

Page 8: ...on which is more efficient and faster to release the exterior line in the busy tone state Multilevel lightning protection In the power supply part of the system the input supports lightning protection over voltage protection over current protection and under voltage protection and the output supports over current protection over voltage protection overload protection and short circuit protection E...

Page 9: ...C 40V Maximum power consumption 15W Length width height 430 mm 150 mm 45 mm 11D Minimum capacity 4 exterior lines and 16 extension lines Maximum capacity 8 exterior lines and 48 extension lines Card resources 4 lines each exterior board 8 lines each extension board Operator 1 channel multi segment operator Supply voltage AC 220V 50 Hz 10 Feed voltage DC 40V WEB WWW WS824 ORG TEL 020 85261379 18144...

Page 10: ...sion board Operator 1 channel multi segment operator Supply voltage AC 220V 50 Hz 10 Feed voltage DC 40V Maximum power consumption 30W Length width height 430 mm 200 mm 100 mm 5F Minimum capacity 4 exterior lines and 8 extension lines Maximum capacity 16 exterior lines and 128 extension lines Card resources 4 lines each exterior board 8 lines each extension board Operator 2 channel multi segment o...

Page 11: ...nsion lines Card resources 8 lines each exterior board 8 lines each extension board Operator 2 channel multi segment operator Supply voltage AC 220V 50 Hz 10 Feed voltage DC 48V Maximum power consumption 80W Length width height 430 mm 310 mm 242 mm 5D Minimum capacity 16 exterior lines and 16 extension lines Maximum capacity 32 exterior lines and 256 extension lines Card resources 16 lines each ex...

Page 12: ...ace Exterior line access via 6P2C or 8P8C connector The extension port is the analog interface K416S 11D 9D and 5F adopt RJ11 interface 5E and 5D adopt RJ45 interface Extension through 6P2C or 6P4C or 8P8C connector connected to phone and other terminal equipment 5D with enhanced power board which provides 48V battery power interface 5D with basic power board and other models in case of emergency ...

Page 13: ...ructure and installation Schematic diagram of K416S interface Schematic diagram of 11D interface Schematic diagram of 9D interface Schematic diagram of 5F interface WEB WWW WS824 ORG TEL 020 85261379 18144823824 ...

Page 14: ...3 14 Schematic diagram of 5E interface Schematic diagram of 5D interface WEB WWW WS824 ORG TEL 020 85261379 18144823824 ...

Page 15: ... to select one of that If the network module is installed at the factory the RS232 serial port cannot be used SYS is the system working led slow flash when idle quick flash when using extension or exterior line It is recommended to use pure copper telephone wires with wires of 0 5 or above and avoid parallel wiring with power lines and other high frequency lines If the condition is limited must ad...

Page 16: ...k extension instructions Roaming account login 0 MN ABCD MN is 01 64 account number and ABCD is 4 bit password Extension self callback 22 After on hook it will ring and display self extension number Select the specified exterior line 4 AB Select the specified exterior line for outgoing call AB is exterior port numbers like 01 to 32 Set on busy transfer 60 Q Q is the 1 5 digit extension number Clea...

Page 17: ...gent answer specified extension 66 Q Q is the 1 5 digit extension number Agent answer in the group 81 Extensions that use the same single key dialing group can only be answered Agent answer quickly 80 Answer the ringing extension which is in front of the port number Extension insert by force 67 Q Q is the 1 5 digit extension number Exterior insert by force 6 AB AB is the exterior port number and t...

Page 18: ...call with exterior line flash then dial 98 Exterior talking retrieval 93 Retrieve the call held on this extension Exterior talking retrieval 94 Retrieve the call held on any extension Query extension number 97 Set music parameters 77 AB 00 36 for tracks 48 51 for volume from large to small Set self recording voice 78 K 91 92 93 K is 1 4 K is when recording all channel can be recorded at the same t...

Page 19: ...al 908 then voice output from SPT interface Query outgoing level 906 Query extension level 905 Query off hook mode 700 1 exterior 0 extension Query extension transfer on off 701 1 on Query exterior transfer on off 702 1 on Query private line on off 708 1 on Query hotline on off 710 1 on Query the extension number of hotline 711 Query the delay time of hotline 712 Query outgoing group 750 Query sin...

Page 20: ...l port number After extension off hook then dial 97 to listen to the system voice broadcast Query the physical location of the machine After extension off hook then dial 907 to listen to the system voice broadcast The system will broadcast four digits The first two are the board number and the last two are the serial number inside the board which can help users quickly locate the physical port pos...

Page 21: ...or example 401 When operator hears exterior dialing tone then dial the called number When using the specified outgoing function the extension can select the exterior line when it is open and idle regardless of the grouping and outgoing office number Call transfer During the call tap the fork spring or press the R key or flash key after hearing the dialing tone dial the called extension number Oper...

Page 22: ...xtension off hook and dial 80 will answer extension 1 If no one extension is ringing in the single key dialing group through the agent answer in the group operator will hear busy tone How to set up the single key dialing group refer to section 6 13 for details 4 5 Call transfer Set on busy transfer After extension off hook then dial 60 and the target extension number Clear on busy transfer After e...

Page 23: ...st and whether the input is correct Whether the extension off hook mode is set as exterior If it s exterior dial before operator dial the code 4 6 Extension hotline This function is suitable for sauna and other application to achieve the purpose of rapid intercom When the extension hotline function is enabled for the first time the system automatically sets the delay time of extension hotline to 2...

Page 24: ...then dial 93 or 94 to retrieval the call with the outside caller 93 will retrieve the call held on this extension 94 will retrieve the call held on any extension Notice If the operation is unsuccessful please check the duration of tap hook Default value is set to 5 means 1500ms which is compatible with most phones If no problem please do not adjust How to set up the duration of tap hook refer to s...

Page 25: ...dialing tone lasts for 5 seconds the talking will be released When the operator and two other part start to talk the operator should tell them that press any key when they hear the dialing tone Otherwise the talking will be released If B cannot be called the operator can dial 92 to retrieval the talking with the outside caller If no one be exterior to exterior reserved the operator will hear busy ...

Page 26: ...e specified outside caller begins teleconference 521 AB Move the outside caller in exterior AB to the public channel The specified outside caller will be temporarily removed from teleconference 522 AB After dial these number the operate will talking to the outside caller for private communication or test the exterior line port The outside caller will be moved to reserved channel after the operate ...

Page 27: ...aller will be temporarily removed from teleconference 532 Q The specified extension caller will be removed from teleconference 533 Q All extension callers will be temporarily removed from teleconference 534 All extension callers will be removed from teleconference 535 Notice When a conference call opens it takes up three call channel If request teleconference fails operator can wait and try again ...

Page 28: ...sion caller can flash then dial 50 on hook when he she hears confirm tone At this time the outside caller will be moved to the reserved channel listen to music will hear music Add the remaining outside callers in turn 3 Add extension callers Host extension dial the target extension and informs the other callers of the situation before on hook The target extension will be moved to the public channe...

Page 29: ...e public channel If the meeting is in progress the host extension shall dial the target extension and hang up first to add it to the public channel During the meeting the extension caller will leave the meeting if he she on hook If there is no outside caller in the meeting skip steps 2 and 4 are not necessary and go directly to the internal teleconference 5 Transfer instructions Example Exterior e...

Page 30: ... idle C will stop ringing and then B restarts ringing If B is busy the system will release A Notice If A is released after B tap the hook switch or press the flash key please adjust the duration of tap hook when transferring The default value is 5 means 1 5 seconds That means it will be recognized as flashing operation when then when the duration of on hook is less than 1 5 seconds If operator nee...

Page 31: ... to enter programming mode Please exclude the following situations one by one 1 Do you operate on the first extension or on the programming host extension 2 System password may be wrong password if forgotten contact dealers or manufacturers for initialization 6 2 Change extension number The initial extension number is 8000 followed by port 1 The extension number supports 1 5 mixed existence and an...

Page 32: ...Example Change the extension number of port 5 to 6005 Operation The programming host extension off hook then dial 99 6666 into programming mode continue to dial 30 005 6005 on hook after hearing the prompt tone Extension 5 off hook and then dial 97 to query the current extension number Instructions 97 Non programming instruction Directly dial on any extension after it is off hook Instruction 30 T ...

Page 33: ...e extension number is to change it in the programming host extension When the number of ports increases the workload increases dramatically and the operation becomes tedious One person is very difficult to operate need many people to cooperate This function is more suitable for hotel scenarios the extension number and room number need to be consistent a large number of extension numbers need to be...

Page 34: ...on number to prevent the room from changing the wrong number The programming host extension off hook then dial 99 6666 into programming mode continue to dial 112 0 on hook after hearing the prompt tone 6 3 Open close exterior port All exterior ports are enabled by default If the user has only one exterior line please close the unused exterior ports When the exterior port without connected to the o...

Page 35: ...ty The default response mode of system is day computer on duty Computer on duty Caller will hear the prompt voice according to the prompt for secondary dialing the system according to the dial number call the appropriate extension Can save a lot of labor improve work efficiency Manual on duty When a exterior call is detected the system will automatically call the extension within the group accordi...

Page 36: ... will be processed according to this mode Caller will hear the prompt voice according to the prompt for secondary dialing only need to dial a single number key System can realize single key group call call in turn priority call This mode is generally applied to small customer service seating scenarios which can simplify the operation of visiting customers and improve the corporate image General pr...

Page 37: ...rior line Two common usage combinations are listed below Part of exterior lines to maintain the day computer on duty for secondary dial part of exterior lines set up day manual on duty for directly ring Day computer on duty for work and Night computer on duty to alert the caller has left work 6 4 1 Single dedicated line This section details the single dedicated line response mode Set single dedica...

Page 38: ...annot be set in any single dedicated line If it has already been set please clear the setting before continuing the operation otherwise the operation will fail If operator can t remember which dedicated exterior the target extension has set 234 0 can clear all the dedicated single line Settings and then reset them as needed 6 4 2 Day on duty This section details the Day computer on duty and Day ma...

Page 39: ... dial 76 02 8001 and proceed to the next step after hearing the prompt tone Step 4 Change the ringing mode of the group 02 Continue to dial 78 02 2 on hook after hearing the prompt tone Notice If the current response mode is not the minimum priority disable the high priority response mode according to the other subsections of this section Set this exterior line is not affected by night service cle...

Page 40: ...off hook Instruction 261 Q Modify the duty extension of all exterior lines Instruction 262 AB Q Modify the duty extension of specified exterior line Description AB is 01 32 means exterior line 1 32 Q is the extension number with 1 5 digits Instruction 214 AB T Set whether the exterior line is affected by night service Instruction 213 AB K Change the night duty mode of exterior line Description AB ...

Page 41: ...extension for exterior line 02 to 8007 Continue to dial 262 02 8007 on hook after hearing the prompt tone Step 4 Change system status during rush hour Any extension dial 901 then system will work in night service Any extension dial 900 then system will work in day service 6 4 4 IVR single key navigation Instruction 79 M Q Modify the extension of single key 0 9 Description M is the single key 0 9 Q...

Page 42: ...he next step after hearing the prompt tone Step 2 Modify the corresponding extension of the single key Continue to dial 79 clear all extensions of all single key continue to dial 79 1 8003 store extension 8003 into single key 1 continue to dial 79 2 8006 store extension 8006 into single key 2 on hook after hearing the prompt tone Notice If the current response mode is not the Second highest priori...

Page 43: ...2 on hook after hearing the prompt tone Tips Select an idle group such as group 02 and store the extension and the exterior line into that group If the operator can not sure which group is idle he she should store all extensions and exteriors into group 00 225 00 and 326 00 and then continue the operation Instruction 225 AB GD Change the group of exterior Instruction 326 Q GD Change the group of e...

Page 44: ... the exterior line Example Change all outgoing office numbers to 0 and set dial 9 to call extension 8007 Operation Step 1 Change all outgoing office numbers of exterior to 0 The programming host extension off hook then dial 99 6666 into programming mode continue to dial 224 0 and proceed to the next step after hearing the prompt tone Instruction 224 AB K Change the outgoing office number of exteri...

Page 45: ...ompatible with the vast majority of IP lines If the exterior line is an interoffice line please refer to the next section after setting the contents in this chapter to set the interoffice line Example 1 Set up all exterior lines add 17909 for international calls and 11808 for domestic calls Operation Instruction 226 AB T K Set the IP group number of call type T of exterior line AB to K Instruction...

Page 46: ...n Step 1 Select an idle IP group and store it in 11808 for example group 3 The programming host extension off hook then dial 99 6666 into programming mode continue to dial 73 3 11808 and proceed to the next step after hearing the prompt tone Step 2 Set up all exterior lines in batch group 3 for all calls Instruction 243 AB K Set whether the filter head of local IP calls is enabled on exterior line...

Page 47: ...ial interoffice number Accurate IP dial and outgoing call control and blacklist and whitelist Example All exterior lines are interoffice lines and operator need to dial 9 to make a call when the line connect directly to the phone Require the PBX to dial 9 automatically and operator only need to dial the outgoing office number to call the outside callee Operation The programming host extension off ...

Page 48: ...um outgoing call duration on this extension port Internal call level The permission of extension talk to other extension Example 1 Maintain the outgoing level of 8000 as international and change the outgoing level of other extensions to internal Operation Step 1 Set the outgoing level of all extensions to internal first The programming host extension off hook then dial 99 6666 into Instruction 322...

Page 49: ...earing the prompt tone Step 2 Put 400 on the blacklist and 4006 on the whitelist Select an idle blacklist and an idle whitelist or reset after clearing For example select group 1 blacklist and group 1 whitelist Instruction 312 Q T Enable disable extension blacklist Instruction 313 Q T Enable disable extension whitelist Instruction 71 MN X Modify the content of the blacklist Instruction 72 MN X Mod...

Page 50: ...Continue to dial 75 01 1234 modify 01 roaming account password to 1234 continue to modify the next group until the modification is completed and then on hook Step 3 Call the outside callee after log in roaming account at any extension Instruction 0 MN ABCD Log in roaming account Description Non programming instruction Directly dial on any extension after it is off hook After extension off hook dia...

Page 51: ...n group Description Q is the extension number with 1 5 digits and means to clear all extensions in the special extension group Instruction 324 Q K Change the level of internal call of extension number Q Description Q is the extension number with 1 5 digits When Q is omitted the instruction indicates the batch setting of all extension ports K is 0 7 0 means the highest level 6 can only call these e...

Page 52: ...65 8001 on hook after hearing the prompt tone 6 10 Insert by force Monitoring When the other caller is talking if there have a emergency notice the operator can insert the call by force then tell the caller what happened However the operator must have a higher monitoring level The monitoring level is 0 7 with the highest level at 0 and the lowest level at 7 The seniors can monitoring the junior ca...

Page 53: ...tart monitoring for the talking of extension 8000 After extension 8006 off hook then dial 6 02 to start monitoring for the talking of exterior line port 02 Instruction 67 Q Monitor the target extension Instruction 6 AB Monitor the target exterior Description Q is the extension number with 1 5 digits AB is 01 32 means exterior line 1 32 Non programming instruction Directly dial on any extension aft...

Page 54: ...ogramming host extension off hook then dial 99 6666 into programming mode continue to dial 311 1 on hook after hearing the prompt tone 6 12 Extension password lock When the operator leaves the location in order to prevent others to make long distance calls abuse of the phone the extension can be locked When the operator return to the location you can unlock it and resume normal outbound permission...

Page 55: ...ed in the single key group Notice The single key code of the single key group cannot be the same as the outgoing office number and the internal host extension code and the prefix of any extension number Otherwise some functions will not work properly The order of priority from high to low is Outgoing office number internal host extension code extension single key code extension number prefix Instr...

Page 56: ... in group 02 Continue to dial 166 02 clear group 02 continue to dial 166 02 1 8002 continue to dial 166 02 2 8003 continue to dial 166 02 3 8004 continue to dial 166 Instruction 166 MN K Q Modify the extension corresponding to the single key code in this group Description If MN is and K and Q are omitted means clear all single key groups If MN is 01 08 and K and Q are omitted means clear the speci...

Page 57: ...995 51 on hook after hearing the prompt tone Initialize extension number only The programming host extension off hook then dial 99 6666 into programming mode continue to dial 995 50 on hook after hearing the prompt tone Notice After initialization the system works in the day state and clear Do not disturb of all extensions 7 System function setting 7 1 Exterior incoming call immediately response I...

Page 58: ...mum time of secondary dialing After the caller listens to the voice prompt the system will leave a few seconds for the caller to dial again If the caller does not dial within the time limit the caller will be released or call the duty extension The default maximum duration is 5 seconds and it can be programmatically modified to 3 9 seconds Instruction 156 K Description K is 3 9 seconds Instruction...

Page 59: ...second wait 4 seconds press this loop Optionally change to long ring 1 second wait 4 seconds and press this loop Outside incoming call is ringing 1 second wait 4 seconds and press this loop 7 8 Duration of tap hook When the flash key of the phone is invalid or the call will be hang up the duration of tap hook should be adjusted according to the instructions in this section Instruction 118 K Descri...

Page 60: ...ion which will be filtered and then transferred to the manager s extension System support 1 manager extension maximum 8 secretary extensions Instruction 145 K Disable enable the manager and secretary function Description K is 0 means disable default and 1 means enable Instruction 152 Q Description Q is the extension number with 1 5 digits Instruction 119 K Description The value of K determines the...

Page 61: ...nue to dial 161 clear all secretary extensions continue to dial 161 8002 continue to dial 161 8003 and proceed to the next step after hearing the prompt tone Step 3 Enable the manager and secretary function Continue to dial 145 1 on hook after hearing the prompt tone Notice Clear all kinds of transfer functions of the manager extension and secretary extension dial 683 to clear all transfer Instruc...

Page 62: ... 15 Bells ring 16 GuiHe bridge 17 dance of destiny 18 Congratulations 19 Evening outside Moscow 20 GuiHe bridge 21 Old black Joe 22 Green sleeves 23 Brahms lullaby 24 The alarm 25 Suzanne 26 William tell overture 27 A lullaby 28 Red river valley 29 Titanic 30 Waltz 31 waltz 32 Police dog 33 The little mermaid 34 The penguin 35 Romeo and Juliet 36 Top of the world Instruction 77XX Set the value of ...

Page 63: ...e it will wait for 10 seconds to finish the dialing When the outgoing dialing continuous sending is enabled only add IP number automatically add interoffice number and redial are affected by this function In other dialing scenarios the operator can end the dialing without dialing When the outgoing dialing packet sending is enabled the operator can dial to finish the dialing quickly or the dialing ...

Page 64: ...ible busy tone detection function can be enabled as described in this section Notice When the compatible busy tone detection is enabled after the caller dials the extension number they will hear the waiting tone beep 1 second and stop 7 seconds and no longer hear wait music Very useful programming instructions Instruction 139 K Change the jitter time of hook K is 2 9 representing 40 200ms Instruct...

Page 65: ...le default 1 means disable Instruction 318 Q K Enable disable the outside incoming call anti harassment Q is extension number K is 0 means disable default 1 means enable Instruction 317 Q K Enable disable add 0 in front of CID Q is extension number K is 0 means enable 1 means disable default Instruction 316 Q K Enable disable the outside call transfer Q is extension number K is 0 means disable 1 m...

Page 66: ...y night alarm prompt voice K 1 3 of channel T 1 4 use the self recording voice or the prerecorded voice Description XX is 1 means day 2 means night 3 means alarm call A is 0 means prerecorded voice default 1 means self recording voice Programming instruction Instruction 78 T XX Record the prompt voice XX of channel T Instruction 79 T XX Listen to the prompt voice XX of channel T Description T is 1...

Page 67: ... the self recording voice or the prerecorded voice The programming host extension off hook then dial 99 6666 into programming mode continue to dial 159 T K A on hook after hearing the prompt tone It will set the day night alarm prompt voice to use the self recording voice or the prerecorded voice Notice If any noise is found during recording please check the following items Check the intercom talk...

Page 68: ...onse prompt voice 6 seconds 04 Non exist number prompt voice 6 seconds 05 Successful entry into programming mode 4 seconds 06 Successful programming instruction 3 seconds 07 Failed entry into programming mode 5 seconds 08 Failed programming instruction 4 seconds 09 Current extension number is 2 seconds 10 Physical port number is 2 seconds 11 Please hold on while transferring 2 seconds 12 Extension...

Page 69: ...5 6 7 and 8 from left to right A RJ45 modular plug can suppress two private phone lines Select 1 4 yellow green red black in turn 5 8 used to suppress the second private phone line both ends in the same order Both ends of the line are RJ11 modular plug When pressing the modular plug turn the metal face of RJ11 modular plug upward and number 1 2 3 and 4 from left to right The plug on the side of th...

Page 70: ...ut passes through 386 power amplifier and is coupled by audio transformer to effectively reduce noise and output high definition voice Instructions for direct selection key programming of private phone Instruction 92 b Q Set the direct selection key b to extension number Q Only support the first 128 extension ports Instruction 92 b 00 AB Set the direct selection key b to exterior line AB Descripti...

Page 71: ... hearing busy tone after answer the call Check the telephone line of the called extension and check whether there is any skin leakage Check whether the hook of the called extension is damaged 5 Internal talking and outside talking all have very big noise Check whether the modular plug of the telephone line is in poor contact Check whether it passes through induction cooker high power transformer a...

Page 72: ... or repaired by itself or has been repaired at a non designated maintenance point The machine is damaged due to natural disasters such as thunder and lightning water damage or fire disaster The body number is inconsistent with the warranty file Damage caused by abnormal supply voltage Charges within the scope of warranty round trip postage Non warranty charges round trip postage and cost of materi...

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