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22. TROUBLESHOOTING

22.4 Reset to Factory Default

You can reset the MEDICAS to its factory default state with the pin bu on. Press the pin bu on for more then 5
seconds. The LED should start blink rapidly. Do not unplug the MEDICAS from power source during this process!

Factory default can help in some situa ons. Typically if some se ngs or update caused the MEDICAS to stop
displaying the image or other minor things like going back to previous working ﬁrmware version.

Factory default will not work if the LED is not emi ng light.

22.5 System Update

Make sure that your MEDICAS version is up to date. You can ﬁnd informa on about the current version on
h ps://workswell-thermal-camera.com/ﬁrmware-update/medicas/

E-mail and Web

[email protected]
www.workswell.eu

Mobile:

+420 725 877 063

ID:

Reg. No.: 29048575
VAT No.: CZ29048575

Headquarters

U Albrechtova vrchu 12
155 00, Prague 13
Czech Republic

Revision 1.2.0 EN, 28

th

May, 2020

All pictures are only for illustra on.
Real values may vary.

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Summary of Contents for MEDICAS

Page 1: ...WORKSWELL Medicas USER MANUAL FW Version 1 1 1 Release date 28th May 2020 Revision 1 2 0 EN...

Page 2: ...rature 10 6 4 Skin surface temperature 10 6 5 Normal Core Body Temperature Ranges 10 6 6 CBT vs SST measurement mode of the MEDICAS 11 6 7 Hypothermia 11 6 8 Fever or hyperthermia 12 6 8 1 The consequ...

Page 3: ...9 14 7 2 Visible Camera 40 14 7 3 Images Video 42 14 7 4 Alarms 43 14 7 5 Memory 44 14 7 6 System 45 14 7 7 Info 46 15 Images and Video 47 15 1 Images 47 15 1 1 Radiometric JPEG 47 15 1 2 Screenshot J...

Page 4: ...aning the Infrared Lens 57 22 Troubleshoo ng 59 22 1 Turning ON 59 22 2 Reset bu on 59 22 3 Safe Mode 60 22 4 Reset to Factory Default 61 22 5 System Update 61 E mail and Web support workswell eu www...

Page 5: ...rkswell s r o is allowed to open or modify such product Workswell s r o has no other obliga on or liability for defects than those set forth above No other warranty is expressed or implied Workswell s...

Page 6: ...ries only Do not use the Workswell Medicas system in temperatures higher than 35 C 95 F High temperatures can cause damage to the camera Do not use the Workswell Medicas system in temperatures lower t...

Page 7: ...by searching this User Manual contact your dealer send an email to support workswell eu E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29048575 VAT No CZ29048575...

Page 8: ...company is to supply their products in a way that meets the current needs of its users and at the same me to remove all the weaknesses that were found in their use as quickly possible For this reason...

Page 9: ...ected focusing mark explana on 1 2 0 Described new features added in the 1 1 FW update E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29048575 VAT No CZ29048575...

Page 10: ...s manual You also need to understand the theory behind evalua ng normal human body temperature 6 1 Correct measurement of the human body temperature Normal human core body temperature normothermia eut...

Page 11: ...onstrated by inconsistencies between di erent regions of the body even in spite of measurements taken under various external condi ons Lower temperatures are characteris cally observed in proximity to...

Page 12: ...ere fore readings from di erent sites even if taken at the same me should not be directly compared 6 6 CBT vs SST measurement mode of the MEDICAS MEDICAS Thermal camera contains two modes SST and CBT...

Page 13: ...Fever is a reac on of the human organism to both infec ous and non infec ous challenges In intensive care pa ents infec ons are the most common cause of fever These are usually in the form of pneumoni...

Page 14: ...to the camera using power supply adapter 24 VDC 1 A included 4 Connect the power supply to the black body using power sup ply adapter 24 VDC 1 A in cluded Make sure the black body is always set to 40...

Page 15: ...or focus distance A is 3 6 m 9 8 19 7 ft For focus distance B is 7 11 m 23 36 1 ft Recommended minimum distance from the ground 1 6 m 5 2 ft MEASURING ZONE DISTANCE FROM THE GROUND BLACK BODY LOCATION...

Page 16: ...e instruc ons could damage the system 7 3 Turning the System OFF To turn the system o simply unplug the power supply E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg...

Page 17: ...ure 7 5 Scheme of the MEDICAS E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29048575 VAT No CZ29048575 Headquarters U Albrechtova vrchu 12 155 00 Prague 13 Czec...

Page 18: ...o en Be very careful while removing the protec ve glass and adjus ng the focus of the lens a Focus tool version 1 b Focus tool version 2 c Protec ve cap d Focusing the lens Figure 8 1 Remove the prote...

Page 19: ...ate the lens clockwise un l you reach the mark DOT Only very short movement is needed During this movement the lens retracts to the camera body Rota ng the lens too far in this direc on can adjust bey...

Page 20: ...or BACKSPACE key to cancel the posi on placing The camera assumes that the black body remains on the set posi on and remembers this posi on a er reboot If the posi on of the black body changes you ne...

Page 21: ...asurement devices the vola lity of the device s storage environment in terms of temperature swings light radia on electromagne c interference and vibra ons can have detrimental e ects on quality of th...

Page 22: ...more instruc ons Figure 9 1 Scheme of the Black Body E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29048575 VAT No CZ29048575 Headquarters U Albrechtova vrchu 1...

Page 23: ...or naviga on in system menu changing camera con gura on or se ng numerical values Figure 10 1 Connec on of the USB keyboard Warning Do NOT connect MEDICAS to any other powered device such as PC throug...

Page 24: ...NOT connect MEDICAS to any other powered device such as PC through the full size USB port on the rear of the camera only the side Micro USB port can be used for mass storage access As the rear USB por...

Page 25: ...device even if inserted with the system already running The MicroSD card should only be removed with the device either unpowered or a er the SD card is manually un mounted in the Memory menu E mail a...

Page 26: ...een a er the rst start This screen will not show up again a er ac va on even a er factory default The warranty of the camera is calculated from the date of the ac va on of the camera This means that t...

Page 27: ...camera currently selected as primary SECONDARY CAMERA SECREEN live stream from the other camera PALETTE PANEL show how current thermal color pale e translates to temperatures ALARM PANEL show the ala...

Page 28: ...CAMERA SCREEN is addi onal live stream camera screen It shows live stream from the camera that is not set as the primary shown in PRIMARY CAMERA SCREEN The max and center crosses are not shown in SEC...

Page 29: ...on is refused for longer period of me error is shown This might be caused for example by something covering the black body in the environment Figure 12 5 Pale e panel PALETTE PANEL shows how thermal...

Page 30: ...cri cal thus se ng up 2 di erent colors is possible to display the alarms E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29048575 VAT No CZ29048575 Headquarters...

Page 31: ...on Using arrow keys on the keyboard navigate to the desired user and con rm the selec on with enter key You will be then prompted to enter the password for selected user Finally a er entering the cor...

Page 32: ...indow for selected user E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29048575 VAT No CZ29048575 Headquarters U Albrechtova vrchu 12 155 00 Prague 13 Czech Repu...

Page 33: ...p ons CAPTURE Immediate capture or recording of the picture MEASURE Op on to toggle the temperature extreme marking crosses on and o and to ac vate the temperature threshold based alarm display ADVANC...

Page 34: ...real me and can be con rmed to be kept by pressing ENTER key or canceled by pressing BACKSPACE key in which case the last value set is maintained 14 3 Func ons FUNCTIONS submenu allows you to manuall...

Page 35: ...ecessary that the black body ROI is within the black body on the scene The temperature of the black body is measured within this ROI SET BLACK BODY MASK SIZE sets the size of the black body mask on th...

Page 36: ...ngle image RECORD Starts and stops recording of encoded video Figure 14 4 Capture op ons E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29048575 VAT No CZ2904857...

Page 37: ...m in the picture it is not recommended to mix color pale es with similar alarm colors Figure 14 5 Pale e se ngs E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29...

Page 38: ...desired point in the scene SET USER ROI closes the menu and allows moving and se ng the USER ROI using arrow keys UP DOWN LEFT RIGHT or numeric keys 8 2 4 6 on the numeric keyboard The posi on of the...

Page 39: ...ries VISIBLE CAMERA IMAGES VIDEO ALARMS MEMORY SYSTEM and INFO Figure 14 7 Advanced se ngs E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29048575 VAT No CZ29048...

Page 40: ...rial Number Ar cle Number Workswell address CPU and IR Core Temperatures Note The Advanced menu cannot be accessed while Video or Image Series capture is underway The user will be no ed of this and pr...

Page 41: ...k boxes are named same as the menu sec ons of the camera Range Func ons Capture Pale e Measure Advanced Visible camera Advanced Images Video Advanced Alarms Advanced Memory Advanced System 14 7 2 Visi...

Page 42: ...age EXPOSURE MODE cycles between the modes AUTO SHUTTER PRIORITY IRIS PRIORITY MANUAL AUTO mode controls all of the parameters of SHUTTER IRIS and GAIN automa cally and a empts to provide the best pos...

Page 43: ...menu consists of the following items SAVING TIME Displays a rough es ma on of the me required to save all the selected capture formats IMAGE RADIOMETRIC JPEG Toggles saving of radiometric exact therma...

Page 44: ...ALARMS submenu allows the user to further specify appearance of the ALARMS display as de ned and invoked within the MEASURE menu Figure 14 11 Alarms submenu ALARMS submenu consists of the following it...

Page 45: ...T FLASH DRIVE Access further op ons for work with Flash Drive storage COPY LOGS Copies internal system logs to all the storage devices making the les accessible to the user Note The SET SD CARD and SE...

Page 46: ...an update le on all of the device storage devices LANGUAGE Cycles through the available system language op ons REBOOT SYSTEM Restarts the device SET DEFAULT SETTINGS Sets the system to factory defaul...

Page 47: ...er device temperature and informa on about the Workswell s r o company Figure 14 14 Info menu E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29048575 VAT No CZ29...

Page 48: ...15 1 Images All the images can be opened in standard image viewer applica ons Images named as radiometric contain addi onal temperature informa on and can be further edited in ThermoLab so ware 15 1 1...

Page 49: ...tream from visible camera in HD 1280x720 resolu on Can be played with any video player suppor ng H 264 video in MP4 container E mail and Web support workswell eu www workswell eu Mobile 420 725 877 06...

Page 50: ...of the camera As the rear USB port is powered connec on to another powered USB port can lead to permanent damage to either device Only unpowered devices USB Keyboards and USB Flash Storage drives are...

Page 51: ...e device FORMAT Performs a format of the storage device Beware this will delete all the data stored on the given storage medium including data unrelated to opera on of the device Note The memory manag...

Page 52: ...Either always manually unmount external storage media before physically removing it from the device or only remove it while the device is powered o altogether otherwise data loss may occur E mail and...

Page 53: ...ssed copied moved or deleted The MEDICAS must be started and running the whole me When connected the warning window on the MED ICAS display informing about the connec on should appear A er disconnec n...

Page 54: ...update installa on 17 1 Firmware Update Process A er the ADVANCED SYSTEM UPDATE choice is selected the device will search all three storage devices for valid update les If an update le is found the us...

Page 55: ...h ps so ware workswell eu subdom so ware thermolab Mac Figure 18 1 Workswell ThermoLab Workswell ThermoLab allows the user to Change temperature range colour pale e Use mul ple isotherms Use measureme...

Page 56: ...nge from 30 C to 60 C Humidity 5 95 noncondensing Maximum irradiance 100W cm2 Storage or use of the device outside of these speci ed values can lead to permanent damage to the device E mail and Web su...

Page 57: ...and various defects can appear in the thermal image Therefore we recommend to let the infrared camera warm up before measuring cri cal data 20 2 Non Uniformity Correc on NUC Infrared cameras needs to...

Page 58: ...n wool Procedure 1 Soak the co on wool in the liquid 2 Twist the co on wool to remove excess liquid 3 Clean the lens one me only and discard the co on wool Warning Make sure that you read all applicab...

Page 59: ...ens E mail and Web support workswell eu www workswell eu Mobile 420 725 877 063 ID Reg No 29048575 VAT No CZ29048575 Headquarters U Albrechtova vrchu 12 155 00 Prague 13 Czech Republic Revision 1 2 0...

Page 60: ...during device startup the device should go directly into the Safe Mode as described in the next sec on Holding the reset bu on for 15 seconds while the camera is already running but even if no image...

Page 61: ...ware applica on doesn t func on SAVE LOGS to connected external devices Choose this op on to copy log les for faster solving of the issue Log les will be copied to all of the externally accessible SSD...

Page 62: ...age or other minor things like going back to previous working rmware version Factory default will not work if the LED is not emi ng light 22 5 System Update Make sure that your MEDICAS version is up t...

Page 63: ...mail sales workswell eu Headquarters Workswell s r o U Albrechtova vrchu 12 155 00 Prague 13 Czech Republic Partners Worldwide Visit our partner list online Company contact details Mobile 420 725 877...

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