22. TROUBLESHOOTING
22.3 Safe Mode
In the case the device detects issues with the main firmware even a er repeated reboot a empts, it will launch
the Safe Mode applica on instead.
Figure 22.2 – Safe mode.
The Safemode applica on offers the following op ons:
REBOOT and con nue with standard applica on
• Choose this op on when first observing the safe mode.
FACTORY RESET
• Choose this op on to restore the system to its Factory defaults. All of the applied updates will be
removed.
• A stable power supply has to be maintained during the Factory Default!
UPDATE FIRMWARE
• This allows you to manually update firmware on the device when the main firmware applica on
doesn’t func on.
SAVE LOGS to connected external devices
• Choose this op on to copy log files for faster solving of the issue.
• Log files will be copied to all of the externally accessible SSD, the SD Card and the Flash Drive, if they
are present
• Please, send these log files to Workswell support center with informa on about the issue.
In the case none of the first three op ons help resolve the issue, please contact the Workswell support center
[email protected] and report the problem, supplying the system logs saved through the fourth op on.
E-mail and Web
[email protected]
www.workswell.eu
Mobile:
+420 725 877 063
ID:
Reg. No.: 29048575
VAT No.: CZ29048575
Headquarters
U Albrechtova vrchu 12
155 00, Prague 13
Czech Republic
Revision 1.2.0 EN, 28
th
May, 2020
All pictures are only for illustra on.
Real values may vary.
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