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Troubleshooting
It can happen that the iAM-VIDEO Ravenna option doesn't immediately operate as
expected. This can be the result of a variety of causes. Refer to Table C-2 for
solutions to the problem. If after following the advice in the table, you still cannot
resolve the issue please contact Wohler Technical Services for additional help.
Contact information is on the second page of this manual.
Table C-2: Troubleshooting
Symptom
Possible Solutions
1. Restart the iAM-VIDEO.
2. Restart the unit that doesn't show up.
Source or destination
doesn't show up on the
network
3. Restart the network.
1. Go to the
Cloud
page of a working device
and see if the source or destination is listed
there. This will help determine whether the
IP address was changed or simply entered
incorrectly.
2. Use software such as Wireshark* to check
network traffic.
Cannot open a web page
for either a source or a
destination
3. Empty the cache of the browser.
1. Go to the Destinations tab, delete all of
the destinations and then try to route again.
2. Make sure that the source is turned on.
Cannot route to a
destination
3. Go to the
Dashboard
page and check the
Sources and Destination blocks. Verify that
they are ready and working without timing
errors.
*
Wireshark is a free and open sourced packet analyzer software program. It can
be used to analyze network traffic and locate IP addresses being used. It may be
downloaded from
www.wireshark.org
.
Ravenna Firmware Upgrades
Wohler iAM-VIDEO monitors ship with current Bach firmware as of the option
installation date. The version information is found in the
Firmware
section of the
Bach Device Configuration
page. iAM-VIDEO software/firmware is tested with the
latest Bach code release. Therefore it is strongly recommended that iAM-VIDEO and
Bach software/ firmware be updated at the same time to ensure compatibility and
support of the latest features.
If a Ravenna software update is indicated, follow instructions in the Coveloz
Ravenna software update materials.