WM Systems M2M Easy 2S NB Installation Manual Download Page 38

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Chapter 7. Support availability

Should you have any questions regarding the usage of the device, you can contact us in the
following ways:

Email:

Telephone: +36 20 333 1111

7.1 Support help

For identifying the device, please, use the sticker on the PCB, which contains important
information to the support staff.

ATTENTION
The product sticker removal causes loss of the warranty!

7.2 Product support

Click the following link to download the available product documentations and software:

http://m2mserver.com/en/products/m2m-easy2s-nb-impulse/

The documents and softwares related to the product are available at our website:

http://m2mserver.com/en/downloads

Online product support can be used at here:

http://m2mserver.com/en/product-support

Summary of Contents for M2M Easy 2S NB

Page 1: ...M2M Easy 2S NB with Impulse firmware Installation Guide ____________________________________ Doc v 1 20 2019 09 06...

Page 2: ...rocess and the detailed introduction of the setup parameters necessary for its operation Document Type Installation Guide Device M2M Easy 2S NB Author T th Csaba Checked by Horv th Attila Document rev...

Page 3: ...ng to the device 17 4 3 Status and device data 20 4 4 Terminal window communication messages 20 4 5 File handling 21 4 6 Firmware upload refresh 23 4 7 Device restart 26 4 8 Factory default settings 2...

Page 4: ...A 4 IN1 IN2 2pcs connector for input lines for impulse capable meters 5 NOT USED connector 6 Jumpers for the input lines IN1 IN2 to select the operation mode galvanically independent voltage input NOT...

Page 5: ...Connecting the inputs The device has 2 input lines IN1 IN2 where external impulse signal capable devices meters can be connected e g water or gas meter by its wire pairs in accordance with the standar...

Page 6: ...nector as you can see in the picture Signal levels in DRY mode Contact resistance 0 1kOhm Impulse signal frequency 0 500Hz When the inputs are activated IN1 IN2 the INx LEDs are signing the active clo...

Page 7: ...can see in the following picture Signal levels WET mode voltage input Input high signal level 8 24V Input low signal level 0 1V Impulse signal frequency 0 500Hz When the input were activated IN1 IN2 t...

Page 8: ...helping to understand the current operation of the device LED Function Description LED st tusza Behaviour GSM receiving wireless signal strenght Signing the available signal strenght more flashes bet...

Page 9: ...m 3 Average 16 19 81 75 dBm 4 Good 20 23 73 67 dBm 5 Good 24 27 65 59 dBm 6 Perfect 28 31 57 51 dBm 7 Perfect STA Status LED yellow The STA LED assures information about the current operation It will...

Page 10: ...ntinues its initialization the receiving of serial port commands is still active for parametrizing After 1 minute the device automatically tries to restart the module 3 flashing PIN authentication fai...

Page 11: ...e TCP UDP port was not succesful e g wrong server settings applied unsuccesful data sending timeout when tries to receive data or wrong answer The signal will be active until the device will be succes...

Page 12: ...n requirements General conditions 8 24V power supply with adapter or 12V DC min 300mA connected Activated SIM card with public access and cellular data service assured by the Mobile Operator If it is...

Page 13: ...ce by factory default if it is needed the related BIN extension firmware file http www m2mserver com m2m downloads EASY2S_V23R08I12NB bin Software installation and configuration options Software and p...

Page 14: ...the click of the holder now it is fixed Later if you need to remove the SIM card just push the SIM card edge only in turned off device status 4 Wire the cables pairs to the input terminal blocks whic...

Page 15: ...light sequences Then the device loads and initializes the system firmware Then the GSM LED red blinks a few times intermittently which means that the cellular modem network registration has started T...

Page 16: ...ramming the device Uncompress the ZIP file and execute EasyTerm exe Important The EasyTerm software requires the Microsoft Net Framework 4 0 In it is necessary download and install the component Manuf...

Page 17: ...of the communicator device or refresh its firmware According the needs different configuration settings of the Easy 2S version are available for download in pre defined configuration files for gate o...

Page 18: ...d by default the password is ABCD which will be filled automatically If you won t change it then just leave it as it is or fill the value password then push the Open for connecting Then the port openi...

Page 19: ...the device is trying to connect to the network you will see that the GSM STATE is yellow then green but the GPRS STATE wireless network access is still not available color yellow Later when the netwo...

Page 20: ...u will get the Login Failed message several time in the Terminal window 3 that means the password you were filled in is wrong Fill the proper password to the TCP IP connection at the GPRS Login and re...

Page 21: ...eless network connection status grey when there is no available data yellow when the connecting is in progress green when the network connecting of the device was succesfully performed red when the co...

Page 22: ...4 you can Open or Save a configuration file Configuration tab For the opening Browse a CFG file from the EasyTerm directory Thn the program will load all parameters and their values from the configur...

Page 23: ...vice Attention When you were modified a parameter value the device will not notified from the change while you will send the parameter value to the Easy2 For this you have to mark the required paramet...

Page 24: ...file always ensure about the SW VER software version at left side of the screent 2 which should be older than the version which are attempted to upload The refresh can be performed through the USB ser...

Page 25: ...stop the device power supply or its operation during the installation process because this can cause the malfuntion of the device The EasyTerm program window will not answers for any intervention or...

Page 26: ...he serial connecting check the current software version at SW VER value that it is matched to the uploaded version or not If the installation was successful that the device will have and operating acc...

Page 27: ...e right side Restart device button at the bottom of the screen Then the device will send the RESET command in the Terminal window 3 to the device The signal strength and status will be faded out The R...

Page 28: ...the config restore method Important The device will be started with the standard factory settings without loading any further customized configuration settings Therefore please open the configuration...

Page 29: ...website EASY2S_V23RS08I_NB_EN cfg Load into the EasyTerm application Load File button and choosing the CFG file and send it to the Easy2 by the Write config button Wait until the default configuration...

Page 30: ...values then the program will highlight the changed value lines by bold For sending the listed parameter values for the device regarding the Selected coloumn check the proper selection push the Write c...

Page 31: ...mn check the proper selection push the Write config button at the bottom of the screen At the end of the parameter sending the device is restarting by using the new settings 5 3 Impulse counter settin...

Page 32: ...type identifier prefix for the server for the better selection identification of device meter type E g You can use e g the meter1 meter2 or more complex identification like m2m metering pulse water1...

Page 33: ...33 Note that after the data sending the counter will be reseted and the counting will be started again from 0 by adding the incoming impulse signals...

Page 34: ...server port number by default it is equal to port 21 You have to add the BIN firmware file path and filename to the FTPFILE parameter The FTPUN is the username and the FTPPWD is the related password f...

Page 35: ...hen it is not V2 3 R08I12NB or newer then refresh the firmware to a newer version immediately Also ensure that the uploaded version containt the I as impulse because it means that your device is using...

Page 36: ...renght in case of CSQ 1 9 values at the information window Please move the antenna to a different position wait for 30 seconds and recheck the status by the Refresh button Note that min CSQ 9 10 value...

Page 37: ...is not live The modem will be sequently restarted Change the SIM card to a NB IoT SIM Network registration is not successful If the GSM STATE is okay but the modem does not goes into GPRS STATE green...

Page 38: ...ich contains important information to the support staff ATTENTION The product sticker removal causes loss of the warranty 7 2 Product support Click the following link to download the available product...

Page 39: ...rce The pictures in the user guide are only for illustration purposes WM Systems LLC does not acknowledge or accept responsibility for any mistakes in the information contained in the user guide The p...

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