Winmate R12IBWS-MHM2, User Manual

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M-Series HMI iii
Customer Service
We provide a service guide for any problem by the following steps: First, visit the website of
our distributor to find the update information about the product. Second, contact with your
distributor, sales representative, or our customer service center for technical support if you
need additional assistance.
You may need the following information ready before you call:

Product serial number

Software (OS, version, application software, etc.)

Description of complete problem

The exact wording of any error messages
In addition, free technical support is available from our engineers every business day. We
are always ready to give advice on application requirements or specific information on the
installation and operation of any of our products.