blueCompact
Fault repair
07/2021
V 01
11
Fault repair
11.1
Malfunctions in the locking process
Fault description:
Cause
Remedy
The key could not be fully read.
Repeat locking process.
Key has no locking authorisation.
Ask administrator for corresponding
locking authorisations or, if possible,
change the locking authorisations
yourself
•
see "Add and manage key",
page 63
•
see "Add and manage key",
page 63
Key can only be turned 45°.
The battery in the cylinder is flat.
•
Replace the cylinder battery.
–
see "Replace the battery in an
active key.", page 134
•
Operate cylinder with internal
power function in an active key.
–
see "Use internal power
function", page 15
•
Operate cylinder with external
power function in an active key.
–
see "Use external power
function", page 16
•
Operate cylinder with the
Masterkey.
Cylinder sticks during locking process.
Sticking during the locking process
indicates that the cylinder's battery is
almost empty.
Replace the cylinder battery.
•
see "Replace the battery in an
active key.", page 134
Key cannot be inserted into the
keyway.
Keyway is blocked.
Carefully extract object with tweezers.
Contact specialist company if this is
not possible.
The battery in the cylinder is flat.
•
Replace the cylinder battery.
–
see "Replace the battery in an
active key.", page 134
•
Operate cylinder with internal
power function in an active key.
–
see "Use internal power
function", page 15
•
Operate cylinder with external
power function in an active key.
–
see "Use external power
function", page 16
•
Operate cylinder with the
Masterkey.
Reduced power of the batteries due
to low temperatures.
•
Operate cylinder with internal
power function in an active key.
–
see "Use internal power
function", page 15
Key has no locking authorisation.
Ask administrator for corresponding
locking authorisations.
Electronics in cylinder defective.
Contact specialist company.
Cylinder cannot be operated.
Mechanical system in cylinder
defective.
Contact specialist company.
146 blueCompact electronic locking system
