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18 Warranty policy
The following policies are valid from 01.01.2002 for the Westermann
warranty.
1.
For Westermann products of the consumer goods sector (private use),
which have been sold via the Westermann specialist trade, the warranty
period is 2 years from the date of sale to the end customer. For Wester-
mann products of the capital goods sector (commercial/professional),
which have been sold via the Westermann specialist trade, the warranty
period is 1 year from the date of sale to the end customer.
2.
The warranty covers defects which can be traced back to material and/
or manufacturer defects. All faults occurring due to a Westermann product
or production defect during the warranty period will be acknowledged
and corrected by repair or a spare parts delivery via a Westermann
specialised dealer.
3.
Excluded from this are wear parts such as Bowden cables, starter ropes,
V-belts, bearings, clutch plates, tyres, air filters, spark plugs, glow plugs,
fuel filters, oil filters, sweeping brushes, rubber lips, batteries if these
cannot be proven to have clear material defects.
4.
Warranty claims are generally excluded in the event of inadequate main-
tenance and care. Regular maintenance and cleaning of the product as
specified in the Westermann operating instructions is essential. Damage
due to improper maintenance and cleaning cannot be accepted as a case
of warranty.
5.
The operating instructions for the respective product as well as the safety
notes must be observed. Damage caused by faulty operation, improper
use or use of accessories not authorised by Westermann GmbH & Co. KG,
cannot be accepted as a case of warranty.
6.
Make sure that only original Westermann spare parts and Westermann
accessories are used. They can be obtained from Westermann specia-
lised dealers. Damage and an increased danger of accidents cannot
be ruled out if other than original Westermann spare parts or
Westermann accessories have been used. These consequential damages
are not subject to warranty claims.
