Innovation - Edge [i] Installation, Operation, Maintenance Manual
CHAPTER 7
– TROUBLESHOOTING GUIDE
OMM-0143_A
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-216
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9/6/2019
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TABLE 7-1. WATER HEATER TROUBLESHOOTING
FAULT INDICATION
PROBABLE CAUSES
CORRECTIVE ACTION
LINE VOLTAGE
OUT OF PHASE
1.
Line and Neutral switched in AC
Power Box.
1.
Check hot and neutral in AC Power Box to ensure they are not
reversed.
2.
Incorrect power supply transformer
wiring.
2.
Check transformer wiring, in AC Power Box, against the power
box transformer wiring diagram to ensure it is wired correctly.
LOW GAS
PRESSURE
1.
Incorrect supply gas pressure.
1.
Measure gas pressure upstream of the SSOV Actuator(s) with
the unit firing. For both FM and DBB gas trains, ensure it is
between 4.0” W.C. (996 Pa) and 14” W.C. (3.49 kPa) (see
Section 2.10.1).
2.
Defective
Low Gas Pressure
switch.
2.
Measure gas pressure at the
Low Gas Pressure
switch. If it is
greater than 2.6” W.C. (647 Pa), measure continuity across the
switch and replace if necessary.
LOW WATER
LEVEL
1.
Insufficient water level in system.
2.
Defective water level circuitry.
1.
Check system for sufficient water level.
2.
Test water level circuitry using the
Edge
Controller front panel
LOW WATER TEST and RESET buttons. Replace water level
circuitry if it does not respond.
3.
Defective water level probe.
3.
Check continuity of probe end to the shell, change probe if there
is no continuity.
MODBUS COMM
FAULT
Unit not seeing information from Modbus
network.
Check network connections. If fault persists, contact qualified
Service Personnel.
PRG SWITCH
CLOSED DURING
IGNITION
1.
A/F Valve rotated open to purge and
did not rotate to ignition position.
1.
Start the unit. The Air/Fuel Valve should rotate to the purge
(open) position, then back to ignition position (towards closed)
during the ignition cycle. If the valve does not rotate back to the
ignition position, check the Air/Fuel Valve calibration. If
calibration is okay, the problem may be in the Air/Fuel Valve or
the
Edge
Controller. Refer fault to qualified service personnel.
2.
Defective or shorted switch.
2.
If the Air/Fuel Valve does rotate to the ignition position, check
the purge switch for continuity between the N.O. and COM
terminals. If the switch shows continuity when not in contact
with the cam, check to ensure that the switch is wired correctly
(correct wire numbers on the normally open terminals).