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TROUBLESHOOTING TABLES
If you encounter problems with your Bamboo tablet or pen, see the following tables. Your problem may be
described here, and you can try the solution offered. Check the tablet Read Me file for the latest information
updates.
For additional information, visit the Wacom web site at http://www.wacom.com .
General problems
Touch input problems
Pen input problems
Wireless connection problems
Windows-specific problems
Mac-specific problems
GENERAL PROBLEMS
The computer does not have
an available USB port.
Check if there is an available USB port on a USB hub. If not available
you will need to add a USB hub or USB card.
The tablet status LED does
not illuminate.
Verify that your tablet USB cable is properly connected to an active
USB port. If you are connecting to a USB hub, make sure the hub is
connected to an active USB port and that the hub is active.
If using Bamboo in wireless mode, see also
The computer does not go to
sleep.
When you are not using the pen, remove it from the tablet surface or
the tablet will continue to send data, keeping the computer awake.
Note: Because some metallic or other conducting objects can also
cause the tablet to send data, it is best to keep the tablet
surface clear of all objects when not in use.
The screen cursor is very
erratic or jumps around when
using the tablet.
On rare occasions the tablet may receive interfering radio frequencies
from a computer monitor or nearby AM radio station. If you notice
interference from a monitor, try moving the tablet at least six (6) inches
away from the monitor, or change the monitor refresh rate or monitor
resolution.
The tablet is set for R
IGHT
H
ANDED
(or L
EFT
H
ANDED
), but
at the log on screen the tablet
seems to work upside down.
Reinstall the tablet driver software and change the default orientation of
the tablet. See
configuring the tablet orientation
.
