Vodavi XTS Station, User Manual

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ACD/UCD 11
To log out of an ACD group:
Dial LOGOUT CODE [575] on the dial pad, followed by the
appropriate ACD group number (5XX),
-or-
Press the preprogrammed LOGIN/LOGOUT flexible button, the LED
will extinguish.
Supervisor Monitor with Barge-In
The ACD Supervisor Monitor with Barge-In feature provides a means for
an ACD Supervisor to monitor an agent’s call.
Up to five supervisors per ACD group can simultaneously monitor /
listen in to an agent’s call by pressing a
preprogrammed flexible feature
button (feature code 583). The supervisors are able to monitor both
sides of the conversation, but they are not able to talk with either party
while in this mode.
A warning tone is available to alert parties that someone is monitoring
their call.
ACD Supervisor Log-in LED only lights for ACD group
assigned to that button.
The same flexible button can be used to toggle the
Login/Logout feature.
Executive Override is a system feature and, therefore, takes
precedence over this feature. If Supervisor Monitor with
Barge-In is used properly, Executive Override MUST be
disabled.
A change in volume may occur on the CO line or intercom
call after the barge-in occurs.
The use of Supervisor Monitor with Barge-In is limited by
federal law and may also be limited or prohibited by state or
local law, so check the relevant laws in your area before
employing these features.