Vodavi XTS Station, User Manual, Page: 33 / 142

ACD/UCD 15
To assign an ACD CALLS IN QUEUE DISPLAY flexible button:
Dial [579]+[XXX].
( XXX = ACD group number 534-565 or 550-565 for
XTSc
)
ACD/UCD Wrapup End
An agent that wants to override the Wrapup Timer and immediately go
back into an available ACD/UCD status can use a
preprogrammed
WRAPUP END flexible button.
To override the Wrapup Timer:
1. Preprogram a WRAPUP END flexible button using feature code 584.
2. Press the preprogrammed WRAPUP END flexible button.
UCD Calls In Queue Display
From an idle display key telephone:
1. Dial [567],
-or-
Press the preprogrammed flexible button.
2. Dial the desired UCD group number (550-565). The ON/OFF button
LED (SPEAKER button LED on IP Phone) will light steady.
This idle display prompts a Supervisor that a group is having
problems answering their calls.
The display tells the agent and their supervisor how many calls
are in queue.
The agent automatically receives the calls in queue display
whenever there is a call in queue.
3. Replace the handset or press ON/OFF (SPEAKER button on IP
Phone) to terminate display.
This feature cannot be used with a call in progress. The
station is considered busy for incoming calls during
this operation.