14
ACD/UCD
ACD Calls In Queue Status Display
There are two methods for stations not assigned to the
ACD Group to monitor the ACD Calls In Queue Status Display.
First Method -- From an idle key telephone:
1.
Dial [567] on the dial pad,
-or-
Press the
preprogrammed
flexible button.
2.
Dial the ACD group number (5XX). The ON/OFF button LED
(SPEAKER button LEDon IP Phone) will light steady.
This idle display will show how many calls are in queue.
5XX = ACD Group Number (534-565 or 550-565 for
XTSc
)
3.
Replace the handset or press ON/OFF (SPEAKER button on IP
Phone) to terminate the display.
Second Method -- From an idle key telephone:
The
preprogrammed
flexible button for the ACD group being monitored
will flash, indicating there are calls in queue.
1.
Press the
preprogrammed
ACD CALLS IN QUEUE DISPLAY
flexible
button.
This idle display shows how many calls are in queue.
5XX = ACD Group Number (534-565 or 550-565 for
XTSc
)
2.
Replace the handset, or press ON/OFF (SPEAKER button on IP
Phone) to terminate display.
AC D 5 XX 0 0 C A L L S I N Q U E U E
M M M D D Y Y
H H : M M a m
AC D 5 XX 0 0 C A L L S I N Q U E U E
M M M D D Y Y
H H : M M a m
Summary of Contents for XTS Station
Page 1: ...Vodavi Telephone Systems Station User Guide January 2005 Issue 2 0 P N 3152 00...
Page 10: ...viii Station User Guide 8 Button Executive Telephone 11 12 2 3 4 6 5 7 9 8 13 10 1...
Page 12: ...x Station User Guide 8 Button Enhanced Telephone Non Display 2 1 4 3 5 6 9 10 7 8...
Page 18: ......