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Menu Option Screens
Field
Description
MINIMUM
ON-HOOK DELAY
Period of time that a port will wait after hanging up before attempting to use that port for
an outdial operation.
This prevents collisions when a new call appears at the port right after it has released a
previous caller.
If no new incoming call is detected before this timer expires, the outdial request will be
processed.
OUTDIAL
CALL PREFIX
Dialing pattern used to tell the PBX an outside line is needed, such as during an outdial
operation.
Default = 9
. If your trunk access code is different, change this value as required.
HANG-UP CODE
Most PBX systems are either programmed or automatically send a disconnect code.
When the PBX port is about to close (EX: an outside caller has hung up) a digit string is
sent to the voice mail system.
If this string matches the entry in this field, the system saves any messages being
recorded and then the port closes and waits for the next call.
FIRST DIGIT
TIME-OUT
When receiving an incoming call:
This is the time that the system waits to see if DTMF integration strings are being sent
to the system.
If no digits are received during this period, the system will then play the main greeting
for that port and be ready to accept caller-dialed digits. (
Default value = 20, which
represents 2000 ms or 2 seconds)
LAST DIGIT
TIME-OUT
When the system receives DTMF integration strings:
This is the period of time to wait after each digit to determine if more digits are coming.
As each digit is received, this timer is re-started.
Once this timer expires, the system assumes that all DTMF integration digits have been
received.
The received string is then analyzed to determine how the call must be processed.
DIRECT VOICE
MAIL ACCESS
This is the digit that allows a caller to bypass the recorded greetings and go directly to a
mailbox user’s greeting.
PROTOCOL AREA
(DTMF / ACTION)
Area has two fields. Values are matched pairs: a DTMF Protocol and an Action to take if that
protocol is found.
All protocol entries are compared in sequence to the inbound DTMF digits until a
match is found.
If no match is found, the call is directed to the main greeting for that port.
- DTMF
PROTOCOL
The pattern is matched against the incoming DTMF string for all call processing. After the
correct pattern has been matched, then the corresponding action is taken
e.g.,
Protocol
pattern MMM represents 3 digits.