Programming System Functions Via Telephone
1-17
Administrator Options
System Greetings
The programmed Day or Night greeting for each port, as programmed in the
Number Plan screen, is the first announcement played to outside callers
when they reach the system. Callers will either dial the system’s access
number directly or they might be forwarded when the dialed extension is
busy or unanswered.
You have the option to record up to nine programmable greetings to provide
callers with certain information and instructions upon their entering the
system.
You can customize the system sign-on greetings to meet your organization’s
needs. When you record a customized greeting, remind subscribers to dial [#]
to identify themselves to the system as subscribers. This is important for new
subscribers who can get confused and end up leaving unintended messages
for others rather than entering their own mailboxes.
Outside callers who have never encountered a voice message system should
be given clear instructions on what to do when they reach the system. Since
mailbox numbers are generally the same as the extension numbers, a caller
can leave a message by just dialing a [
6
] before the extension number of
their intended party. By customizing the system greeting, explicit directions
can be given to the outside caller.
To program system greetings:
1. Access the System Administrator Mailbox as described on
page 1-16
. The
System Administrator Mailbox Menu plays.
2. Press
to access system greetings. The system will prompt you for the
greeting number (1-9).
3. Enter the desired greeting number.
For example:
1 = Default Day greeting
2 = Default Night greeting
3 = Default Temporary greeting
4 - 9 = Open for customized greetings
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