Menu Option Screens
1-35
Field
Description
FIRST DIGIT
PERMISSION
This field tells the system whether a given digit is allowed to process additional digits.
For example:
If your extension numbers start with 1, this field will contain a Y and other fields to its
right will be blank. When a caller dials a 1, the system knows additional digits will
follow and be acted on (
Figure 1-6
).
If this field contains a Y, the system will check the following fields and perform the
actions designated in these fields:
EXTENSION -- dials the extension number specified and connects the caller.
GREETING -- plays the specified greeting to the caller.
CCR -- takes the caller to the specified one of five possible pre-programmed routing
menus and plays the greeting for that menu.
If the field contains an N, the system will tell the caller that they have dialed an
incorrect digit and they will be allowed to dial again.
EXTENSION
This field may contain any valid extension number as the destination. For example, for
Sales press [2]. extension 101 is dialed, and the caller is connected to Sales (
Figure 1-6
).
GREETING
This field contains the greeting number to be played when this digit is dialed. Active
greeting numbers are 01- 09 and they are recorded via telephone programming. An entry
in the Greeting field requires an associated entry in the CCR Number field, even if the CCR
Number is the same as the CCR Menu from which you are configuring
CCR
Custom Call Routing (CCR). This field may contain a CCR menu number of 1-5 that links a to
an additional number plan when the caller presses the digit in the left column. Up to five
number plans can be used (
Figure 1-8
). CCR numbers can also be tiered, as described by
the second example below. To access CCR menus for configuration, press F1 to increment
ascending from CCR 1-5 or press F2 to increment descending from CCR 5-1.
For example:
A CCR Menu 1 entry of 2 in the CCR field could link to a number plan for Sales, 3 for
Tech Support, 4 for Services, and 5 for Repairs.
Figure 1-9
graphically portrays this
example.
A CCR Menu 1 entry of 2 in the CCR field will link to CCR Menu 2 number plan (Sales).
Sales can be subdivided into In-State and Out-of-State sales making two entries (3 & 4)
in the CCR field of CCR Menu 2.
Figure1-10
graphically portrays this example.
Dual-action keys have a 3-second pause prior to switching to another CCR. For example, you
are prompted to dial an extension (100 series) or press 1 for Sales. After pressing [1], the
system pauses until either additional digits are entered for an extension or 3 seconds elapse,
whichever occurs first.
