VKI Technologies Eccellenza Express Operating Manual Download Page 42

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Eccellenza Express – Operating Manual

August 8, 2013

Double Cup Setting

Any one of the three cup sizes can be programmed to dispense a double-cup (two

consecutive cups) using this feature. For example, to brew a 24-oz. beverage, you

can set the 12-oz. large cup to brew a double-cup.

While in the Set-Up mode, select the S

REWER

option to access this

menu.

Scroll to the Set Double Cup menu, and select it.

Select the cup size to be double-cupped.

Activate or deactivate the Double Cup feature for this cup size by

selecting the appropriate option.

Summary of Contents for Eccellenza Express

Page 1: ...VKI Publication 100267 001 August 8 2013 Operating Manual Contact Customer Service Service à la clientèle 800 567 2951 Technical Support Soutiens technique 888 854 0207 ...

Page 2: ...Eccellenza Express Operating Manual 2 August 8 2013 ...

Page 3: ...ing the Counters 22 Error Counter 23 Vend Counter 24 Total Counter 26 Clearing Message Counters 27 Programming 28 Enter the Set Up Menu Password 28 Set Up Menu Structure 31 Set Coffee Menu 32 Set Coffee Product 32 Set Coffee Water 32 Set Grinder Time 32 Beverage Product and Water Settings 33 Set Powder Menu 36 Set Powder Product 36 Set Powder Water 36 Set Powder Pulses 36 Secondary Settings 37 Set...

Page 4: ...57 Beverage Counters 57 Cash Counters 57 Resetting Counters 57 Set Vending Menu 58 Set Beverage Prices 58 Force Vending 58 Money System Type 58 Bill Denomination Setting 58 Secondary Settings 59 Set Gram Throws Menu 60 Set Gram Throws Coffee 60 Set Gram Throws Powder 60 Set Powersaving Mode 63 Water Tank Temperature Setting 64 Empty Water Tank to Valve Level 66 Rinse Cycles 68 Brewer Rinse Cycle 6...

Page 5: ... This equipment must be positioned so that the wall plug and the main power switch are both easily accessible Do not connect the coffee maker to a voltage supply other than the voltage indicated on the serial number decal Do not immerse this coffee maker or any part of this equipment in liquid Do not install the equipment in an area where water spray is present This coffee maker must be installed ...

Page 6: ... the water heater or the outlet valves as they may be extremely hot and can cause severe burns Use caution when working inside the coffee maker as there may be sharp edges on some components that can cause cuts To prevent electrical shock remove all jewelry rings watches etc when servicing the coffee maker Use only original manufacturer replacement parts in this coffee maker Unapproved replacement...

Page 7: ...n Capacity 1 9 lbs 860 grams Temperature Control Electronic Probe Heating Time 15 20 minutes after installation Brew Temperature 198 F 92 C Heater Protection Yes Overflow Protection Yes Circuit Protection Yes Certifications Listings cCSAus CE NSF NAMA Coffee Maker Dimensions Height 28 3 8 72 1 cm Width 15 1 2 39 4 cm Depth 23 3 4 60 3 cm Minimum Installation Requirements Height 32 5 8 82 9 cm Widt...

Page 8: ...opper Lock LCD Display and Selection Buttons Touch Screen Front Door Lock Cup Stand Grill NOTE The Eccellenza Express is equipped with a touch screen LCD display Scrolling through options and making selections is accomplished by touching the options or selections required on the front screen of the machine ...

Page 9: ...cellenza Express Operating Manual August 8 2013 9 Equipment Overview Interior Interior Buttons Cup Stand Grill Whipper Waste Bin Brewer Coffee Bean Grinder Powder Hoppers Coffee Bean Hoppers Grounds Tray ...

Page 10: ...ped inside the coffee maker and install it onto the front door WARNING DO NOT lift the coffee maker by placing your hand underneath the front door It is not designed to support the weight of the machine and serious personal injury and or damage to the unit may occur NOTE Prior to signing for the delivery check the shipping carton for damage Indicate any damage on the delivery slip and have the dri...

Page 11: ...r filter to brewing equipment NSF CERTIFIED 3 8 I D Reinforced PVC Beverage grade hose tubing NOTE If as a result of either building or municipal codes or both that a copper conduit connection is deemed required customer is subsequently responsible for providing required copper tubing length according to the customer site s needs along with a shut off valve for each individual unit to be installed...

Page 12: ...ter filter head brewing equipment NSF CONFORMING BARB type fittings with OERTIKER clamps PREFERENCE Custom nickel plated brass ALTERNATE Stainless Steel much more costly NOTE The shut off valve must be easily accessible by the customer who must be informed of its location during the installation MATERIAL REQUIREMENTS EQUIPMENT FITTING Male 3 8 inch NPTF TUBING WATER SUPPLY TO FILTER Reinforced PVC...

Page 13: ...back or side wall b On the back of a utility cabinet c On the back of the coffee maker d Any location generally within 20 feet of the machine Scalehammer VKI also recommends the use of the Scalehammer electronic scale treatment device The Scalehammer electronically treats incoming water preventing scale particles from sticking to the water tank valves tubing etc As scale is one of the largest caus...

Page 14: ...up and changing multiple water settings you can simply adjust the restrictor on the coffee valve to compensate 1 Remove the right side panel a Remove the two screws securing the panel to the machine 2 Adjust the restrictor on the coffee valve using an Allen key a Turn the restrictor clockwise to decrease the water flow b Turn the restrictor counter clockwise to increase the water flow 3 Re install...

Page 15: ...vidual hopper lids and set them aside 3 Fill the hoppers with fresh coffee beans a Coffee blend 1 beans in the left hopper labeled Coffee 1 b Coffee blend 2 beans in the right hopper labeled Coffee 2 The milder of the two blends must always be used in the Coffee 1 hopper and the stronger in the Coffee 2 hopper If configured for Decaf the decaf beans are used in the Coffee 2 hopper ...

Page 16: ...o reset the Refill reminder message for the left bean hopper b Press the Clear Coffee 2 button to reset the Refill reminder message for the right bean hopper 7 Press the CYCLE BREWER button once more to cycle the brewer back to the home position and exit back into standby mode 8 Close the front door and lock it NOTE Any references made in this manual to coffee blends and powder products are for ex...

Page 17: ...e front door remove the lid from the powder hopper to be refilled and set it aside 2 Fill the hopper with powder product and re install the hopper lid 3 Repeat the same procedure for the other powder product hopper if required Powder 1 Milk Powder 2 Hot Chocolate For reference purposes only ...

Page 18: ...Powder 1 button to reset the Refill reminder message for Milk b Press the Clr Powder 2 button to reset the Refill reminder message for Chocolate 5 Press the CYCLE BREWER button once more to cycle the brewer back to the home position and exit back into standby mode 6 Perform a Powder Rinse cycle to flush any powder that fell into the whipper bowl see Rinse Cycles on page 68 ...

Page 19: ...ature press the Language button and keep it pressed for five seconds The temperature is then displayed in the lower center of the screen The remove the temperature reading from the screen press the Language button and keep it pressed for five seconds NOTE When pressing the Language button to view the temperature the language setting will change Use the Language button to re set the language back t...

Page 20: ...t 8 2013 Emptying the Waste Bin 1 Unlock and open the front door 2 Lightly lift and swing open the powder hopper support 3 Remove and empty the waste bin 4 Re install the waste bin and swing the powder hopper support back to its original position ...

Page 21: ...ycle and stop and the screen now displays the following a Press the Clr Waste Bin Count button to reset the Empty reminder message for the Waste bin 6 Press the CYCLE BREWER button once more to cycle the brewer back to the home position and exit back into standby mode 7 Close the front door and lock it ...

Page 22: ... menu A password is required to access the more critical settings As there is only one selection available without entering a password press the COUNTERS selection or the ENTER button to access the counters The following menu now appears The Counters Menu contains the following options Error Counter gives a history of the last ten errors detected Vend Counter displays the number of vends made by t...

Page 23: ...lowing menu now appears on the display In this case ERROR 1 the most recent error is identified as an overflow error The number shown beside the error description 124 in this case shows the number of vends that have been made since the error occurred 3 To select another error counter simply press the counter required on the touch screen Once the error is highlighted ERROR 2 in this case the error ...

Page 24: ...essing the counter menu select the VEND COUNTER option on the screen 2 The menu now displays a list of all the beverages available Select the desired beverage and the total number of cups dispensed is displayed in the box at the bottom of the screen In this case the 50 50 beverage is selected and the counter displays 16 cups total which includes all cup sizes To get more detailed counters press th...

Page 25: ...ize As you can see by adding the counters of each cup size 1 15 0 we get the total that was indicated for the House Blend beverage counter 16 NOTE To know your location when navigating the menu system the menu path appears to the right of the settings box In the case above the path is COUNTER VEND COUNTER 50 50 Pressing the previous button moves you one level back in the menu system NOTE Any refer...

Page 26: ...the screen 2 The menu now displays the Total Public counter This counter displays the total number of beverages distributed by the machine since it was put into service NOTE The Total Private counter which is only visible after entering the Set Up password acts as an odometer for the Eccellenza Express and cannot be cleared reset to zero ...

Page 27: ...et the Refill reminder message for Colombian b Press the Clr Hopper 2 button to reset the Refill reminder message for French Roast c Press the Clr Powder 1 to reset the Refill reminder message for Milk d Press the Clr Powder 2 to reset the Refill reminder message for Chocolate e Press the Clr Waste Bin Count to reset the Empty reminder message for the Waste Bin f To clear all of the counters at th...

Page 28: ...Refer to the flowcharts provided as a reference when navigating the equipment s software To access the Set Up mode press SET UP button on the interior panel The SET UP menu displays on the LCD Screen As a safety precaution this is the only menu that is visible when initially entering the SET UP menu A password must be entered by the service technician to access the more critical settings This pass...

Page 29: ...mall box becomes visible as the password is being entered Once the password is entered press the TEXT BOX at the top of the screen d If the correct password has been entered a confirmation message appears NOTE Do not disclose this password to the customer caretaker This password is there to prevent unauthorized personnel from tampering with the machine settings which can result in a needless servi...

Page 30: ...ater Tank cycle SET INTERFACE Enable buttons set messages buzzer options and default settings TRANS SET FILE Accessed for transmitting and receiving data Pocket PC to machine and vice versa mainly images text and factory settings COUNTERS View and reset product counters Also displays error counters SET VENDING Set beverage pricing type of money system used and bill denominations accepted NOTE This...

Page 31: ...ing the menu returns you to the previous level A menu that continues off the page ends with a large letter or number The next level of the menu starts on a succeeding page beginning with that same letter or number For example the Set Coffee menu below ends with a large letter A To continue through this menu go to the page identified and locate the next level s also identified by the large letter A...

Page 32: ...s to scroll through the available options press the required option or press Enter to select and advance one level or press Previous to go back one level NOTE To get the recommended gram throws for the coffee blend or powder type being used in the Eccellenza Express you ll need to contact your supplier These settings are required for the machine to dispense the best tasting beverage possible ...

Page 33: ... following options Coffee 1 Light Med Roast coffee 50 50 House Blend coffee Coffee 2 Dark Roast coffee Cappuccino coffee milk Mochaccino coffee chocolate milk Caffe Latte coffee milk Espresso coffee Hot Cocoa chocolate Hot Milk Choco chocolate milk Café Mocha coffee chocolate Hot Water hot water for tea etc NOTE To reserve a menu location for possible future products that the equipment may offer t...

Page 34: ...of the LCD screen 4 Press the required selection on the screen to access the settings for that selection In this example CAPPUCCINO is used 5 In this case the options available are the following 6 For this example the coffee will be adjusted should another option be required simply select it on the touch screen Press SET COFFEE to access this option ...

Page 35: ...he touch screen The screen will display the following 9 To set the timing for the small cup size press the enter button should another option be required scroll to that option using the UP or DOWN buttons or select it on the screen The screen will display the following 10 Increase or decrease the product timing by using the up or down buttons Increase Setting Decrease Setting Note that the all pro...

Page 36: ...ons press the required option or press Enter to select and advance one level or press Previous to go back one level Note that the all product settings increase or decrease by 1 gram increments NOTE To get the recommended gram throws for the coffee blend or powder type being used in the Eccellenza Express you ll need to contact your supplier These settings are required for the machine to dispense t...

Page 37: ...ts the duration of each pulse for the powder outlet valve Delay Slot x On mixed beverages this sets a delay for powder dispensing portion of the cycle in relation to the brewer or coffee dispensing portion of the cycle Set Hot Water Menu Settings Accessed in this Menu Set Hot Water Times Set Press Hold Hot Water While in Set Up use the Up or Down arrows to scroll through the available options pres...

Page 38: ...his Menu Set Top Pause Set Bottom Pause Set Pouring Time Set Maximum Cups per Carafe Set Double Cup While in Set Up use the Up or Down arrows to scroll through the available options press the required option or press Enter to select and advance one level or press Previous to go back one level ...

Page 39: ... BREWER menu contains the following options Top Pause Time adjust Top Pause timing Bottom Pause adjust Bottom Pause timing Pouring Time adjust Pouring Pause timing Set Max Carafe set the maximum number of cups per carafe Set Double Cup enables the double cup feature 3 As an example to adjust the Bottom Pause timing select the BOTTOM PAUSE option on the touch screen to access this menu ...

Page 40: ...end coffee Coffee 2 Dark Roast coffee Cappuccino coffee milk Mochaccino coffee chocolate milk Caffe Latte coffee milk Espresso coffee Hot Cocoa chocolate Hot Milk Choco chocolate milk Café Mocha coffee chocolate Hot Water hot water for tea etc 5 Scroll to the selection that requires adjusting by pressing the UP or DOWN button on the screen 6 Select required beverage on the touch screen In this exa...

Page 41: ...At this point select the strength required on the screen 9 The pause timing is now displayed Increase or decrease the pause timing by using the UP or DOWN buttons NOTE Any references made in this manual to coffee blends and powder products are for example purposes only The actual products used in the equipment may be different than the examples used in this manual ...

Page 42: ... this feature For example to brew a 24 oz beverage you can set the 12 oz large cup to brew a double cup 1 While in the Set Up mode select the SET BREWER option to access this menu 2 Scroll to the Set Double Cup menu and select it 3 Select the cup size to be double cupped 4 Activate or deactivate the Double Cup feature for this cup size by selecting the appropriate option ...

Page 43: ...sable Buttons Language Setting Set Buzzer Move Cup Size Button Position Set Default Cup Size Strength Set Clock While in Set Up use the Up or Down arrows to scroll through the available options press the required option or press Enter to select and advance one level or press Previous to go back one level Page 52 ...

Page 44: ...following options Buttons Enable enable disable buttons and features Language set the default language Set Message disable messages or set them to passive active Set Buzzer adjust the volume pitch of the buzzer Set Clock set the time on the machine s internal clock Enable Disable Buttons 1 In this example the FRENCH ROAST button beverage will be disabled Select the BUTTONS ENABLE option on the scr...

Page 45: ... Choco Cappuccino Hot Water Mochaccino Coffee 1 Caffè Latte 50 50 Café Mocha Coffee 2 Espresso More Buttons Hot Cocoa More Buttons enter this option to enable disable the Cup Sizes and Strengths 3 Scroll to the selection that requires adjusting by pressing the DOWN button on the screen Once the required selection is visible select it on the touch screen to access it ...

Page 46: ...n the screen 6 The screen will now automatically revert to the list of beverages in case another beverage needs to be disabled NOTE Any references made in this manual to coffee blends and powder products are for example purposes only The actual products used in the equipment may be different than the examples used in this manual ...

Page 47: ...R option on the screen 3 Three options appear for the buzzer setting a Activated the buzzer is enabled b Deactivated the buzzer is turned OFF c Set Tone the pitch volume adjustment of the buzzer Select the SET TONE option on the screen 4 Using the UP or DOWN button adjust the buzzer tone a UP Increases the pitch decreases the volume b DOWN Decreases the pitch increases the volume ...

Page 48: ...these positions are the order in which the cups appear on the screen when selecting a beverage This feature allows you to change the position of each of the cup sizes 1 While in the Set Up mode select the SET INTERFACE option on the screen 2 Select the BUTTONS ENABLE option 3 Scroll to and select the MORE BUTTONS option 4 Select the cup size that you want to move In this example the Medium Size wi...

Page 49: ...the ENTER button to save your changes NOTE Moving the Medium Cup size to position 1 causes the Small Cup size that previously occupied this position to assume position 2 Moving a cup size to another position causes it to swap positions with the one to which it is moved NOTE The default cup size is always the regular cup size the cup size that is set for position 1 The only way to change this is to...

Page 50: ... appear during the user s beverage selection process To set the default cup size The default cup size is always the regular cup size the cup size that is set for position 1 The only way to change this is to either adjust the settings for the regular cup size or to move a different cup size into position 1 see Moving Cup Size Button Position To set the default strength 1 While in the Set Up mode se...

Page 51: ...ze and or strength selection screens during the beverage selection process Setting the Clock The Eccellenza Express is equipped with an internal clock that must be set if you are using the Powersaving feature or if a printer module is to be installed 1 Enter the Set Up Mode 2 Scroll to and select the Set Interface menu and press Enter 3 Select the Set Clock option and press Enter 4 Select Set Day ...

Page 52: ...e Timers While in Set Up use the Up or Down arrows to scroll through the available options press the required option or press Enter to select and advance one level or press Previous to go back one level Message Settings 1 While in the Set Up mode select the SET INTERFACE menu on the screen to access it 2 Select the SET MESSAGE option on the screen ...

Page 53: ...eeds to be adjusted 5 Select one of the following options for the message Message OFF No message will appear Message ON Passive The message will be displayed but the unit will continue to function normally Message ON Active The message will be displayed and the unit will function in a limited capacity or not at all until the message is cleared ...

Page 54: ...e user that certain maintenance is required for example refilling product dispensers emptying the waste container etc This menu allows you to charge the frequency timing at which these reminder messages are displayed 1 While in the Set Up mode select the SET INTERFACE menu on the screen to access it 2 Select the SET MESSAGE menu 3 Select the SET COUNTER menu ...

Page 55: ...re this message appears is displayed in the white box 6 Increase or decrease the timing using the UP or DOWN buttons Increase Setting Decrease Setting NOTE While in this menu you can reset all of the message counters to their default settings by pressing the DEFAULT COUNTERS button Keep in mind that doing this clears any settings that you may have previously entered ...

Page 56: ...30 total seconds of coffee being dispensed from all hoppers combined a reminder message appears on the screen advising that the waste container needs to be emptied Use this table as a reference for the waste container message timing Size of Waste Container Message Counter Setting in seconds 2 6 liter 0 7 gal 118 standard container 5 liter 1 3 gal 210 7 5 liter 2 gal 315 10 liter 2 6 gal 420 12 5 l...

Page 57: ...hile in Set Up use the Up or Down arrows to scroll through the available options press the required option or press Enter to select and advance one level or press Previous to go back one level NOTE To reserve a menu location for possible future products that the equipment may offer the label Not Used may appear in certain menus For clarity these menus are not listed in the flowchart and can be ign...

Page 58: ...ons press the required option or press Enter to select and advance one level or press Previous to go back one level NOTE This menu is only visible when the Eccellenza Café is set to Coin mode It does not appear in Free mode NOTE To reserve a menu location for possible future products that the equipment may offer the label Not Used may appear in certain menus For clarity these menus are not listed ...

Page 59: ...nse change in quarters There are three different settings OFF the force vend feature is disabled and the unit will function normally SMART the coin return feature of the changer is disabled only when a 1 or 2 coin is inserted ON the coin return feature of the changer is completely disabled regardless of what coins are inserted Vending Device This setting allows you to activate or deactivate the sp...

Page 60: ... Express you ll need to contact your product supplier Settings Accessed in this Menu Set Gram Throws Coffee Set Gram Throws Powder While in Set Up use the Up or Down arrows to scroll through the available options press the required option or press Enter to select and advance one level or press Previous to go back one level To set the gram throw for a coffee or powder product first make certain the...

Page 61: ...u need to manually dispense weigh the amount of coffee that is dispensed in one second Press the Test Quantity button and the machine will dispense and grind one seconds worth of COFFEE 1 product 5 Weigh the coffee and write down how many grams were dispensed 6 Repeat this process several more time should be done at least five times and write down how many grams were dispensed 7 Take the average o...

Page 62: ...tered all of the beverages using COFFEE 1 will automatically be adjusted accordingly 10 If necessary repeat the process for the remaining products NOTE You can also increase or decrease each product setting individually in the Set Product menu Note however that the settings in the Set Product menu are in grams not seconds and can only be increased or decreased in increments of 1 gram ...

Page 63: ...n allows you to set the time of the day when the machine will exit the Powersaving mode 7 Select Set Hour to set the hour 1 24 and press Enter 8 Select Set Minutes to set the minutes 0 59 and press Enter NOTE To use the Powersaving feature the machine s internal clock must first be set see page 51 NOTE When the machine exits the Powersaving mode Wake Time it may require up to 30 minutes to reheat ...

Page 64: ...select the SET WATER TANK option to access this menu 2 The screen will display the following The SET WATER TANK menu contains the following options Set Water Temp adjust temperature of water tank Empty Wat Tank empty the water tank to the valve level 3 Select the Set Water Temp option on the screen to access it ...

Page 65: ...erature between C and F This menu contains the following options Set Point the preset temperature for the water tank Vend Enable the minimum temperature at which the machine will brew a beverage 5 Select the SET POINT option on the screen 6 Once in this menu increase or decrease the temperature by using the UP or DOWN buttons ...

Page 66: ...o replace an outlet valve as it is not necessary to completely drain the water tank leaving most of the hot water in the tank This greatly reduces the time required to reheat the water once the tank is refilled 1 Turn off the water supply to the machine 2 While in the Set Up mode select the SET WATER TANK option on the screen to access this menu 3 Select the Empty Water Tank option 4 The display w...

Page 67: ...container under the spout into which the water will be dispensed Once the water stops release the Text Box button to shut the outlet valve 6 The outlet valve can now be removed Consult the Eccellenza Express Service Manual for detailed valve removal instructions WARNING Water being dispensed by the hot water valve or any residual water remaining behind a valve as it is removed may be extremely hot...

Page 68: ...piston will move to the top of the cylinder water will pour in and the brewer will pause for about 5 minutes During this time the cleaner breaks down all the oils and stains that have accumulated in the brewer b After the 5 minutes have elapsed the brewer will cycle dumping the cleaner into the waste container in the process The brewer will then automatically cycle water seven consecutive times to...

Page 69: ... door 2 Select the type of rinse cycle required For a quick brewer rinse press the Quick Cof Rinse button on the front selection panel to begin the cycle a The machine will now go through the same motions as preparing a coffee beverage however only hot water will be dispensed into the brewer without coffee grounds Repeat this process if necessary ...

Page 70: ... inside the front door 2 Select the type of rinse cycle required For a whipper rinse press the Powder Rinse button on the screen to begin the cycle a The machine will now dispense hot water through the whipper motor and tubing to rinse residual powder product that may have accumulated in the system Repeat this process if necessary ...

Page 71: ...grounds and spills from the exterior of the machine and the countertop Weekly Clean the Grounds Tray and Floor Liner empty the and clean the grounds tray located below the brewer Remove and clean the floor liner over the base of the machine Wipe Interior Walls and Door using the clean towel wipe any coffee grounds and spills from the interior of the machine and the front door Perform a Brewer Quic...

Page 72: ...hoses and spouts with a wet towel Thoroughly Clean the Interior clean the interior walls base and components with a clean wet towel Every 6 12 Months Clean the Coffee and Powder Hoppers the hoppers should be emptied of product and given a thorough cleaning to remove stains and oils that may have accumulated inside them Delime the Water Tank to minimize servicing time replace the water tank with a ...

Page 73: ...ntainer with a mixture of water and sanitizer the mixture is 2ml of sanitizer per liter of water 2 Remove the components identified above from the machine 3 Place them inside the container with the sanitizing solution Let them soak for 5 minutes 4 While the components soak fill a spray bottle with the sanitizing solution 2ml sanitizer per liter of water 5 Lightly spray the solution to the exterior...

Page 74: ...and remove the waste bin 2 Disconnect the hose from the brewer and disconnect the powder and hot water hoses from the spout support 3 While lifting the front of the brewer slightly press down on the top of the spout support plate and pull it towards the front until it clears the brewer spout and can be removed ...

Page 75: ... Operating Manual August 8 2013 75 4 Press down on the brewer release latch and pull the top of the brewer forward to release it You may need to lift it slightly to clear the two bottom brewer guides 5 Remove the brewer ...

Page 76: ...igned use the optional brewer crank tool to adjust the brewer pin 2 Sit the brewer onto the two lower guides 3 Push the top of the brewer towards the rear making certain the brewer pin engages properly into the brewer motor coupling Once coupled press down on the brewer release latch until the brewer moves into position and then release the latch to lock the brewer in place ...

Page 77: ... front of the base 5 While lifting the brewer tilt the spout bracket upwards and to the back until it clears the brewer spout If done properly the brewer spout will enter the hole on the spout support plate and secure it in place 6 Reconnect the powder and hot water hoses to the spout support and reconnect the brewer hose ...

Page 78: ... by a large clip 3 Remove the security plug from the end of the drain hose valve 4 Place the hose inside a waterproof container and open the valve at the end of the hose Water will start draining into the container Use caution the water may be extremely hot 5 Once emptied close the valve at the end of the hose re install the security plug into the valve and re install the drain hose onto the clip ...

Page 79: ...o loosen the jammed button Call Key Operator The cashbox in the changer unit is full more than 220 Empty the cashbox and reset the Key Operator message Can Communic Error A communication error is present between the control board and expansion board Verify wiring connections to the expansion board control board LCD display and button boards The expansion board may need to be replaced Change Printe...

Page 80: ...low Error A water overflow has been detected Empty and dry the overflow cup tray Verify the water level probe adjustment They may be set too high allowing too much water into the tank Water level probes may need to be cleaned Inlet valve may be leaking constantly allowing water to enter the tank Replace the inlet valve Water in the tank may be boiling Lower the water temperature setting Overheat E...

Page 81: ...mp fuse Reset the thermal cut off switch Verify wiring to heater element Check heater element Temperature Probe Error The electronic temperature probe is not working properly Replace the temperature probe Verify Powder 1 Level Powder 1 dispenser is low and required refilling Refill the dispenser for powder 1 Reset the Refill message for the Powder 1 dispenser Verify Powder 2 Level Powder 2 dispens...

Page 82: ...ower off and on If the problem persists check all components on the water line water filter tubing fittings etc Check inlet valve to make certain it is functioning properly In the case of a temporary disruption with the water supply the coffee maker will reset itself after every hour Whipper Error An error has been detected with the whipper The whipper motor may be jammed Clean the whipper assembl...

Page 83: ...Eccellenza Express Operating Manual August 8 2013 83 ...

Page 84: ...Eccellenza Express Operating Manual 84 August 8 2013 ...

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