Transcendent NVR Series
93
ONVIF protocol should be in the same network segment, or it will fail to add the IP camera.
Log into the IP camera’s web client and then enable DHCP (obtain an IP address
automatically); or manually change the IP address of the IP camera to make it in the same
network segment with the internal Ethernet port.
b.
Check whether the number of the added IP camera is the maximum.
If the number of the added IP camera is the maximum, the system will show you the message
that the IP camera number is beyond the maximum when you directly connect another IP
camera to the available PoE port and thus you will fail to add the IP camera.
Q7.
The IP camera which directly connects to the PoE port of the NVR through ONVIF
protocol is shown in the camera list, but there is no image output, why?
Please make sure the username and password of the IP camera are correct. The IP camera’s
username and password can be modified through the two ways mentioned below.
①
Click “Edit Camera” in the Camera module of the setup panel to go to the interface as
shown below. Click
to modify the username and password of the IP camera (input the
correct username and password of the IP camera in the popup window and then click “OK”
button).
②
Go to the live preview interface and then click
in the preview window of the IP
camera to edit the IP camera’s username and password.
Q8.
The system cannot record, why?
Transcendent NVR Series
94
a.
Make sure the HDD was formatted prior to use.
b.
The record schedule has not been set in manual record mode. Please refer to 7.3.2 Record
Schedule Configuration for details.
c.
HDD is full and thus the NVR is not able to record. Check HDD information from Disk
Management and if required, please enable the recycle function (please see 7.1.2 Advanced
Configuration for details).
d.
There is no disk but cameras in the disk group, so please add at least one disk to the group.
Refer to 7.5.1 Storage Mode Configuration for details.
e.
The HDD could have gone bad. Please install another one.
Q9.
Fail to access the NVR remotely through IE.
a.
Please make sure the IE version is IE8 or above.
b.
Please check whether the PC has enabled the firewall or antivirus software. Please try to
access the NVR again after you disable the firewall and stop the antivirus software.
c.
Allow & block list may have been set in Account and Authority setting. The PC of which
the IP address is in the block list or out of the allow list cannot access the NVR remotely.
Q10.
ActiveX control cannot be downloaded. How can I do?
a.
IE browser blocks ActiveX control. Please do setup as per the steps mentioned below.
�
Open IE browser. Click
à
Internet Options.
�
Select Security
à
Custom Level. Refer to Fig 10-1.
�
Enable all the sub options under “ActiveX controls and plug-ins”. Refer to Fig 10-2.
�
Then click “OK” to finish setup.
b.
Other plug-ins or anti-virus may block ActiveX. Please disable or do the required settings.
