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Beat2Phone ECG Instruction Manual
8
Problem resolution
Sensor does not turn on even with a firm slap:
Check the battery by placing
the sensor in the charging connector. If the green LED is lit, detach the sensor
from the charger and slap it again. If the white LED is lit, let the sensor charge
until the green LED is lit.
Electrodes are not properly connected:
The application indicates poor con-
nection or no connection. Check the condition of the electrode strap. If the elec-
trode strap is damaged, contact the manufacturer for a replacement. Otherwise,
connect the electrodes properly.
The signal quality is poor:
Make sure the electrodes are connected properly.
Make sure that the electrode strap is appropriately tightened. If these steps do
not resolve the issue, there might be residual oxidation on the sensor snaps.
Clean the sensor snaps by using the service kit provided.
Electrodes start irritating the skin:
Nourish the skin that comes in contact with
the electrodes and let the skin rest by removing the electrodes in between ECG
registrations to avoid skin irritation due to prolonged exposure to the electrodes.
User profile cannot be created:
Make sure the mobile device has Internet con-
nection available. Creating a user profile requires access to the Beat2Phone
cloud service, which requires internet connection. Each user ID must be unique.
Mobile application does not find the sensor:
First, wait for the list of detected
sensors to update. If the sensor is still not found, try a different location with less
radio interference. If the sensor is still not found after this, try placing the sensor
in the charging connector for a few seconds and then try again.
Sensor memory is full:
Place the sensor in the charging connector to initiate file
transfer from the sensor to the mobile device.
Sensor battery is empty:
Place the sensor in the charging connector to charge
it.
Mobile device battery is empty:
Charge the mobile device.
Mobile device is unresponsive:
Please see the mobile device’s instructions for
problem resolution.
The Orange LED indicating technical failure is lit on the sensor:
Contact the
manufacturer for a replacement. Do not continue using the device.
When the sensor is turned on, properly connected to skin via the chest
electrodes, and heartbeat is detected, the Green LED will blink at the same
pace as the heart rate.
Check the battery by placing the sensor in the charging
connector that’s connected to a charger. If the green LED is lit, detach the sen-
sor from the charger. If the white LED is lit, let the sensor charge until the green
LED is lit. If charging the sensor does not solve the problem, contact the manu-
facturer for a replacement.