Vista powerdome pro series, Installation Manual

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PowerDome PRO manual V3-6
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Appendix IV: Trouble Shooting & Cleaning
This chapter provides information to help you troubleshoot problems, p erform simple preventive maintenance
procedures and contact technical support in case you need assistance with your Vista equipment.
In this chapter:
Troubles Shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76.
Cleaning the Dome Bubble. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..77.
Trouble Shooting
Fault Possible Cause Solution
No control or video
after power up If the red LED on the power board in the
housing is not lit, the causes may be:
a. The 24V AC power supply is not
connected to the port of the power board
or the connection is not good.
b. The mains power has been cut off or the
24V AC power supply has failed.
If the red LED on the power board in the
housing is lit, the causes may be:
a. A bad Fuse or it is not installed
b. The MOLEX is not connected to RJ45 or
the connection is not good in contact; the
power PCB is not connected to the
receiver PCB or the connection is not
good.
c. 24V AC transformer outputs voltage is too
low.
b. 4. The power PCB is faulty.
a. Check if the power supply is
connected, or confirm that the plug
contacts are good.
b. Check to see if the mains power has
been cut off. Check to see if the 24V
AC transformer is ok.
a. Replace the fuse. The fuse is a 4-
ampere one.
b. Check and confirm all the wire
connections are correct and good in
contact.
c. Use a voltmeter to check the voltage
load to the dome. If the voltage is less
tan 24V AC, the power supply is not
suitable.
d. Please contact factory or distributor for
replacement of power PCB.
Dome will self test, but
can not be controlled a. The address and baud rate do not match
with that of the controller.
b.
The ―+‖ and ―-― RS-485 connections are
wrong way round.
c. The wiring is not made off correctly.
d. There is a break in the cable.
a. Change the address and baud rate to
match the controller.
b. Correct the connection.
c. Make sure the connections are made
off correctly.
d. Repair the break.
The dome can be
controlled but the
operation is not smooth a. The RS-485 bus line does not have a
good contact with the connector.
b. One of the wires is broken.
c. The dome is too far from the controller.
d. There are too many domes connected to
the system.
e. The system is not terminated correctly.
a. Secure the connection.
b. Replace the RS-485 bus wires.
c. Install a RS-485 distributor.
d. Add termination resistors to the
system.
The fan does not work a. The wires connecting to the fan are faulty. a. Connect the fan wire. If the fan still
does not function, contact the
distributor or factory.
Poor image a. Manual focus has been set.
b. The bubble is unclean.
a. Move the dome using the joystick or via
a preset.
b. Clean the bubble.