Vislink Strata RX, Technical Reference Manual

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7
Repair 7-1
Strata RX
Technical Reference Manual
Repair
7.1 Chapter Overview
This chapter covers repairs to the Strata RX, including which
repairs can be done safely in the field and which should only be
performed at the Vislink factory or an authorized repair depot.
7.2 Supported Repairs
The Strata RX System (including the RXU and RCU) is designed
to be compact, rugged and reliable.
Both the RXU and RCU require specialized test equipment to
calibrate amplitude and frequency characteristics after repair. In
addition, sealing the enclosure after repair requires exacting
techniques and special fixtures to ensure its weather resistance.
Therefore, there are NO supported field repairs to either the
RXU or RCU.
Return the entire unit for factory repair.
If you attempt field repair you risk damaging your radio.
If
the radio is under warranty, you may also affect your warranty
coverage.
7.3 Calling for Service
Technical Support is available 24 hours a day, 7 days a week,
through Vislink Communications Ltd.’s US Support Centre.
During regular business hours you can reach our expert staff
directly. After hours, your call will be forwarded to the on-call
technical support specialist.
Business Hours: Monday
8:00 AM - 5:00PM Eastern Time (US)
(0800 - 1700 hrs US ET)
Tuesday - Friday
8:00 AM - 7:00PM Eastern Time (US)
(0800 - 1900 hrs US ET)
Telephone:
800-490-5700
978-671-5700
Fax: 978-671-5800
Email:
support@mrcbroadcast.com
When contacting Technical Support, please have the following
information available:
• Model number and serial number of the unit. This is
located on a label on the bottom of each unit.
• Approximate purchase date.
• Firmware revision, which appears on the display at
startup.